Support Board
Date/Time: Fri, 09 May 2025 23:08:53 +0000
Post From: Problem downloading data for a symbol with Sierra data feed
| [2015-12-06 23:52:58] |
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The problem was that this Historical Daily data was being downloaded from Interactive Brokers and apparently Trader Workstation was not responding to the historical data request. We have set up symbol mapping now for this symbol to be downloaded from the Sierra Chart Historical Data service. Follow the instructions here to update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After this re-download the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |