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Date/Time: Wed, 24 Apr 2024 16:21:27 +0000



Duplicate bars after logging off then back on

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[2015-12-03 18:10:29]
User937866 - Posts: 12
I use a 610 tick chart for CL and 610 Volume chart for GC. Yesterday I logged off around 12:15 and back on an hour later. It appears some trade data was condensed or duplicated in several large/identical bars on the GC contract. I did the same log off today and came back with a similar instance on the CL contract. Reloading the charts does not resolve the issue. How can I resolve the issue and prevent further instances?
[2015-12-03 18:13:26]
Sierra Chart Engineering - Posts: 104368
Re-download the data by following the instructions in help topic 2.1.2:
https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2

Next time you see this post an image of the chart.

Provide an image of the chart, by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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