Home >> Support Board

Support Board

Date/Time: Wed, 15 May 2024 01:02:42 +0000

How to Post a Message for Support

[Locked] - commission page

View Count: 2141

[2015-12-01 00:44:26] #1 [Go To First Post]
sellis67 - Posts: 105
Need to enable my package.

[2015-12-01 01:59:45] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5610
Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support

[2015-12-01 06:59:14] #3 [Go To First Post]
sellis67 - Posts: 105
Now it says symbol is unknown. Trying to open a chart book that has CLF6.

[2015-12-01 08:21:11] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using the Rithmic trading platform service. You are not using the correct symbol. For the correct symbols open a chart through File >> Find Symbol >> Futures. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-01 23:23:37] #5 [Go To First Post]
sellis67 - Posts: 105
There's no "unlock" prompt when I right click on the bottom right of the chart to set the right side margin

[2015-12-02 02:10:33] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The right side margin is not adjustable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-02 02:16:18] #7 [Go To First Post]
sellis67 - Posts: 105
Why is there an "L" on the bottom right corner? Doesn't that mean lock? If so then how do you unlock it?

[2015-12-02 03:40:23] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK that means the right side fill space is locked. Yes you can unlock that with Chart >> Lock Fill Space. We thought you were referring to the right side Values Scale. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-02 20:58:24] #9 [Go To First Post]
sellis67 - Posts: 105
Which type of volume indicator would help me best if i wanted to check if there was enough volume to enter a trade? I'm using the MACD cross and if they're isn't enough volume or momentum the indicators will keep firing off

[2016-02-02 21:02:43] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The only thing we can recommend is the "Volume" study. As far as what is enough volume, you will have to define that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-08 15:29:34] #11 [Go To First Post]
sellis67 - Posts: 105
Is there a way for sierra to email or text me when there's an EMA cross on a 5 min chart?

[2016-02-09 00:35:28] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, refer to: https://www.sierrachart.com/index.php?page=doc/doc_GeneralSettings.html#AlertSoundSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-30 18:38:19] #13 [Go To First Post]
sellis67 - Posts: 105
Hi. How many Sierra accounts do I have? I'm a little confused. Im using TopStep and Infinity brokers and they both use Sierra, but do I need to have a separate Sierra license to trade through their brokerage or no? I'm also using Dorman/rhythmic but i'm gonna close that account. So If I only have one Sierra account and I NEED to have it then awesome, everything is great. But if I'm paying for an extra Sierra account then let me know. thx.

[2016-04-30 18:48:38] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You only need one Sierra Chart account. You do not need a separate account to trade with Transact/Infinity. You just use your own Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-30 18:49:56] #15 [Go To First Post]
sellis67 - Posts: 105
ok so i have only one sierra account and i only need one sierra account and that's the account i connect with any brokerage that i use?

[2016-04-30 19:10:56] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not know how many Sierra Chart accounts that you have. Do you know? You only need one to connect to any Data or Trading service. You can also install multiple copies of Sierra Chart: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-04-30 19:28:50] #17 [Go To First Post]
sellis67 - Posts: 105
You wouldn't be able to check my name or my email address to see if I have multiple accounts? I suppose I can contact the brokers individually to see if I'm paying them for sierra.

[2016-05-18 02:56:33] #18 [Go To First Post]
sellis67 - Posts: 105
I'm trying to log on to a different computer using the same log on credentials as the current computer but the data will not connect. please advise. All data/trade service settings are identical.

[2016-05-18 02:58:44] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-18 03:02:24] #20 [Go To First Post]
sellis67 - Posts: 105
Software version: 1415 \| 2016-05-17 21:00:08 Uses New Spreadsheets \| 2016-05-17 21:00:08 Usage end date: 2016-07-20 \| 2016-05-17 21:00:08 Enabled for: Advanced Features. \| 2016-05-17 21:00:08 Enabled for: Sierra Chart Historical Data Service. \| 2016-05-17 21:00:08 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-05-17 21:00:08 Current selected Data/Trading service: CTS T4 FIX \| 2016-05-17 21:00:08 Chart Update Interval: 500 \| 2016-05-17 21:00:08 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-05-17 21:00:08 2016-05-17 21:00:12 Local computer time \| 2016-05-17 21:00:08 2016-05-18 04:00:12 Local computer time in UTC \| 2016-05-17 21:00:08 2016-05-17 21:00:12 Local computer time in SC Time Zone \| 2016-05-17 21:00:08 2016-05-18 03:00:14 Server time in UTC \| 2016-05-17 21:00:08 Local computer UTC time and Server UTC time difference: 3598 seconds. \| 2016-05-17 21:00:08 Notice: Your computer's clock is off by 3598 seconds. For help with this, press the 'Send for Analysis' button. \| 2016-05-17 21:00:08 Program path: C:\SierraChart\ \| 2016-05-17 21:00:08 Data Files path: C:\SierraChart\Data\ \| 2016-05-17 21:00:08 OS Version Number: 6.2 \| 2016-05-17 21:00:08 Locale Setting: C \| 2016-05-17 21:00:08 Checking for new symbol settings for cts \| 2016-05-17 21:00:08 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-17 21:00:08 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-05-17 21:00:08 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-05-17 21:00:08 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-05-17 21:00:13 Symbol settings are up-to-date for cts \| 2016-05-17 21:00:14 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-05-17 21:00:15 HTTP connection to www.sierrachart.com:80 (4) \| Connected. \| 2016-05-17 21:00:15 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2016-05-17 21:00:57 CTS FIX - Firm: PTP \| 2016-05-17 21:00:57 CTS FIX socket (0) \| Resolved address fix-sim.t4login.com to IP 69.44.110.200. \| 2016-05-17 21:00:57 CTS FIX socket (16) \| Connected. \| 2016-05-17 21:00:57 CTS FIX socket (16) \| Starting TLS 1.0 connection. \| 2016-05-17 21:00:57 CTS FIX socket (16) \| SSL connection established. \| 2016-05-17 21:00:58 CTS FIX: Sending the Logon message. \| 2016-05-17 21:00:58 CTS FIX: Received a FIX message from an unknown sender. Expected "PTP", but received "". \| 2016-05-17 21:00:58 * FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20160518-03:01:00.25845=1372=A373=1058=Sending Time Accuracy problem10=186 \| 2016-05-17 21:00:58 * CTS FIX: Received a FIX message intended for a different target. Expected "SierraChart", but received "". \| 2016-05-17 21:00:58 * FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20160518-03:01:00.25845=1372=A373=1058=Sending Time Accuracy problem10=186 \| 2016-05-17 21:00:58 * CTS FIX socket (16) \| Closed. No error. \| 2016-05-17 21:00:58 CTS FIX socket (16) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-05-17 21:00:58 CTS FIX socket (16) \| SSL has been shut down. \| 2016-05-17 21:00:58 CTS FIX socket (16) \| SSL object has been freed. SSL state is now disconnected. \| 2016-05-17 21:00:58 CTS FIX socket (16) \| Shutdown and closed. \| 2016-05-17 21:00:58 CTS FIX: Socket connection was closed without any logout messages sent or received. \| 2016-05-17 21:00:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2016-05-17 21:00:58 To prevent further connection attempts, select 'File >> Disconnect'. \| 2016-05-17 21:00:58 CTS T4 FIX \| Disconnected. \| 2016-05-17 21:00:58 CTS FIX: Disconnected. \| 2016-05-17 21:00:58 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-05-17 21:00:58 Date Time Of Last Edit: 2016-05-18 03:22:03

[2016-05-18 03:23:21] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: Local computer UTC time and Server UTC time difference: 3598 seconds. \| 2016-05-17 21:00:08 Notice: Your computer's clock is off by 3598 seconds. For help with this, press the 'Send for Analysis' button. \| 2016-05-17 21:00:08 FIX Message: 8=FIX.4.29=10335=334=149=56=50=T4FIX52=20160518-03:01:00.25845=1372=A373=1058=Sending Time Accuracy problem10=186 \| 2016-05-17 21:00:58 * Select Global Settings >> Set System Date-Time from Server. Try connecting again with File >> Connect to Data Feed. If that does not resolve the problem, then refer to help topic 38: Https://www.sierrachart.com/index.php?l=helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-18 03:23:58

[2016-05-18 03:28:12] #22 [Go To First Post]
sellis67 - Posts: 105
negative on file/connect to data feed

[2016-05-18 04:02:23] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 38 and make sure your computer's time zone is set correctly: Https://www.sierrachart.com/index.php?l=helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-05-18 04:18:32] #24 [Go To First Post]
sellis67 - Posts: 105
fixed it. thx. last question: I have multiple monitors. How do I open charts on each of them? Currently I have one chartbook open and 5 charts open in that chartbook but only on one monitor.

[2016-05-18 06:03:47] #25 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to: http://www.sierrachart.com/index.php?page=doc/doc_DetachingandAttachingChartWindows.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: