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Date/Time: Fri, 26 Apr 2024 11:36:50 +0000



No data downloaded for TYZ15

View Count: 783

[2015-11-27 21:59:27]
Kefir - Posts: 34
Hello,

I wanted to analyze TY market so I tried to download data but... I assume I have the package that includes the data.
Can you please check if there is everything OK on your side?

Kind regards

LOG below

Software version: 1307 | 2015-11-27 21:51:55
Uses Old Spreadsheets | 2015-11-27 21:51:55
Usage end date: 2015-12-23 | 2015-11-27 21:51:55
Enabled for: Advanced Features. | 2015-11-27 21:51:55
Enabled for: Advanced Features 2. | 2015-11-27 21:51:55
Enabled for: Sierra Chart Historical Data Service. | 2015-11-27 21:51:55
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-27 21:51:55
Current selected Data/Trading service: SC Forex Data (FXCM) | 2015-11-27 21:51:55
Chart Update Interval: 500 | 2015-11-27 21:51:55
Time Zone: +00:00:00 (UTC+00) | 2015-11-27 21:51:55
2015-11-27 22:51:55 Local computer time | 2015-11-27 21:51:55
2015-11-27 21:51:55 Local computer time in UTC | 2015-11-27 21:51:55
2015-11-27 21:51:55 Local computer time in SC Time Zone | 2015-11-27 21:51:55
2015-11-27 21:51:55 Server time in UTC | 2015-11-27 21:51:55
Local computer UTC time and Server UTC time difference: 5 seconds. | 2015-11-27 21:51:55
Program path: C:\SierraChart\ | 2015-11-27 21:51:55
Data Files path: C:\SierraChart\Data\ | 2015-11-27 21:51:55
OS Version Number: 6.2 | 2015-11-27 21:51:55
Locale Information: C | 2015-11-27 21:51:55

Checking for new symbol settings for fxcm | 2015-11-27 21:51:55
Requesting symbol settings for fxcm. Overwrite = on. | 2015-11-27 21:51:57
Symbol settings received. | 2015-11-27 21:51:57
Processed received symbol settings | 2015-11-27 21:51:57

SC Forex Data (FXCM) | Connecting to the server ds4.sierracharts.com. Port 443 | 2015-11-27 21:52:00
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-11-27 21:52:00
Socket (4) | Connected. | 2015-11-27 21:52:01
SC Forex Data (FXCM) | Connected to server. | 2015-11-27 21:52:01
SC Forex Data (FXCM) | Sending logon request message. | 2015-11-27 21:52:01
SC Forex Data (FXCM) | Server Name: SC Realtime Server. | 2015-11-27 21:52:02
SC Forex Data (FXCM) | Server protocol version: 7. Client protocol version: 7 | 2015-11-27 21:52:02
SC Forex Data (FXCM) | Successfully connected. | 2015-11-27 21:52:02
SC Forex Data (FXCM) | Connected to data server. | 2015-11-27 21:52:02
Current selected Data/Trading service: SC Historical Data | 2015-11-27 21:52:14
Checking for new symbol settings for ddf | 2015-11-27 21:52:14
Socket (4) | Shutdown and closed. | 2015-11-27 21:52:14
SC Forex Data (FXCM) | Disconnected from the server. | 2015-11-27 21:52:14

SC Historical Data | Connected to data server. | 2015-11-27 21:52:14
SC Historical Data | Historical Intraday data will now be requested. | 2015-11-27 21:52:14
Requesting symbol settings for ddf. Overwrite = on. | 2015-11-27 21:52:18
Symbol settings received. | 2015-11-27 21:52:21
Processed received symbol settings | 2015-11-27 21:52:22
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TYZ15.scid | 2015-11-27 21:52:25
SC Historical Data | Starting real-time market data updates for: TYZ15. ID: 1 | 2015-11-27 21:52:25
SC Historical Data | Subscribing to streaming market data in the service client is not supported. Symbol: TYZ15 | 2015-11-27 21:52:25
Intraday data recording state for symbol TYZ15 is set to download 'Pending'. | 2015-11-27 21:52:25
HD Request # 2 | Downloading Intraday chart data for TYZ15 to the file TYZ15.scid. Service: ddf | 2015-11-27 21:52:25
HD Request # 2 | Download start Date-Time: 2015-05-25 21:52:25.000 | 2015-11-27 21:52:25
HD Request # 2 | Requesting historical Intraday Minute data for TYZ15 starting at 2015-05-25 16:52:25 (Exchange time). | 2015-11-27 21:52:25
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TYZ15 | 2015-11-27 21:52:26
HD Request # 2 | Intraday download COMPLETE for TYZ15. Completion time: 0s. Unique request ID: 1 | 2015-11-27 21:52:26
Removed historical data download ID 1 | 2015-11-27 21:52:26
Real-time Intraday chart data file updates started for TYZ15 | 2015-11-27 21:52:26
[2015-11-30 07:16:05]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart to the current version following the instructions here:

http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate

In Global Settings >> Data/Trade Service Settings. Set the Service to "SC Data - All Services".

We do not think you want the TY market because that is a pit market and apparently there is no data for it. You will want to use ZNZ15 instead
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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