Support Board
Date/Time: Sat, 10 May 2025 01:53:36 +0000
DTS not connecting
View Count: 844
| [2015-11-23 14:28:30] |
| AP - Posts: 117 |
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Hi - I just cannot come to connect to the DTS. Just bought the package 5 this morning. Can you pleas help? PS: Getting the below message in the log - CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-11-23 09:20:34 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-11-23 09:20:34 socket (28) | Connected. | 2015-11-23 09:20:34 CQG FIX: Sending the Logon message. | 2015-11-23 09:20:35 CQG FIX: Received a Logout message. Text = This Trader is not active. Please contact your FCM. | 2015-11-23 09:20:35 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2015-11-23 09:20:35 socket (28) | Shutdown and closed. | 2015-11-23 09:20:35 CQG FIX: Logged out and disconnected. | 2015-11-23 09:20:35 CQG FIX: Disconnected. | 2015-11-23 09:20:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-23 09:20:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-23 09:20:35 CQG FIX: DisconnectFIX called. | 2015-11-23 09:20:35 CQG FIX Trading | Disconnected. | 2015-11-23 09:20:35 Current selected Data/Trading service: CQG FIX Trading | 2015-11-23 09:23:30 |
| [2015-11-23 15:58:04] |
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You are getting the following error: This Trader is not active. Please contact your FCM
The above message means you need to contact your broker/trading service and have them activate your CQG account. And have them enable the SierraChart client application on your CQG account to connect to the CQG Web API. Sierra Chart Support |
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