Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Fri, 26 Apr 2024 11:20:55 +0000

How to Post a Message for Support

SierraChart CTS demo problem from monday morning

View Count: 722

[2015-11-23 10:42:43]
[Go To First Post]
User774763 - Posts: 5
Hello! I have issue with CTS Demo: it's periodically re-request and re-downloading my tickers, it's like a disconnection - but without really disconnection - Sierra Connection indicator still green! It's with LATEST version - 1329 and previos - ~1270 too. I thought with latest 1329 will be OK, but not, updgrage did not solved issue. At friday everythink will be ok as swiss clock ;)
My time accuracy is OK - ~1-2 seconds diffirent from CTS time.


Thank you very mouch!!
Date Time Of Last Edit: 2015-11-23 10:49:13
[2015-11-23 10:48:54]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
At the time you have this problem provide a copy of Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-11-23 10:49:46]
[Go To First Post]
User774763 - Posts: 5
The data feed was lost. There was no activity for at least 60.0 seconds. | 2015-11-23 05:53:51
Connection to the external service has been lost. | 2015-11-23 05:53:51
CTS FIX: DisconnectFIX called. | 2015-11-23 05:53:51
CTS FIX: Sending a Logout message. | 2015-11-23 05:53:51
CTS FIX Historical Data: DisconnectFIX called. | 2015-11-23 05:53:51
CTS FIX: Disconnected. | 2015-11-23 05:53:51
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-23 05:53:51
CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. | 2015-11-23 05:53:54

CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-11-23 05:53:54
CTS FIX - Firm: CTS | 2015-11-23 05:53:54
CTS FIX: Unable to connect. The last connection is still in the process of logging out. | 2015-11-23 05:53:54 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-23 05:53:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-23 05:53:54
CTS FIX: DisconnectFIX called. | 2015-11-23 05:53:54
CTS FIX Historical Data: DisconnectFIX called. | 2015-11-23 05:53:54
CTS FIX: Disconnected. | 2015-11-23 05:53:54
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-23 05:53:54
CTS FIX: Waiting for Logout response timed out. Closing the socket now. | 2015-11-23 05:53:55 *
CTS FIX socket (48) | SSL shutdown indicates not able to send 'close notify'. | 2015-11-23 05:53:55
CTS FIX socket (48) | SSL has been shut down. | 2015-11-23 05:53:55
CTS FIX socket (48) | SSL object has been freed. SSL state is now disconnected. | 2015-11-23 05:53:55
CTS FIX socket (48) | Shutdown and closed. | 2015-11-23 05:53:55
CTS FIX: Socket closed without completing the logout sequence. | 2015-11-23 05:53:55

CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-11-23 05:53:57
CTS FIX - Firm: CTS | 2015-11-23 05:53:57
CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2015-11-23 05:53:57
CTS FIX socket (56) | Connected. | 2015-11-23 05:53:58
CTS FIX socket (56) | Starting TLS 1.0 connection. | 2015-11-23 05:53:58
CTS FIX socket (56) | SSL connection established. | 2015-11-23 05:53:58
Failed to create WMI COM object. Error code = -2147221164 | 2015-11-23 05:53:58 *
CTS FIX: Sending the Logon message. | 2015-11-23 05:53:58
CTS FIX | FIX version: 4.3.44.0 | 2015-11-23 05:53:58
CTS T4 FIX | Connected to data and trading server. | 2015-11-23 05:53:58
CTS T4 FIX | Starting real-time market data updates for: ZS.20160100.CME_C. ID: 1 | 2015-11-23 05:53:58
Intraday data recording state for symbol ZS.20160100.CME_C is set to download 'Pending'. | 2015-11-23 05:53:58
HD Request # 58 | Downloading Intraday chart data for ZS.20160100.CME_C to the file ZS.20160100.CME_C.scid. Service: cbot | 2015-11-23 05:53:58
HD Request # 58 | Download start Date-Time: 2015-11-23 05:51:47.000 | 2015-11-23 05:53:58
HD Request # 58 | Using server: scdf2.sierracharts.com port 10149 | 2015-11-23 05:53:58
CTS T4 FIX | Starting real-time market data updates for: TF.20151200.ICE_IN. ID: 2 | 2015-11-23 05:53:58
Intraday data recording state for symbol TF.20151200.ICE_IN is set to download 'Pending'. | 2015-11-23 05:53:58
CTS T4 FIX | Starting real-time market data updates for: BRN.20160100.ICE_IC. ID: 3 | 2015-11-23 05:53:58
Intraday data recording state for symbol BRN.20160100.ICE_IC is set to download 'Pending'. | 2015-11-23 05:53:58
CTS T4 FIX | Starting real-time market data updates for: SB.20160300.ICE_CO. ID: 4 | 2015-11-23 05:53:58
Intraday data recording state for symbol SB.20160300.ICE_CO is set to download 'Pending'. | 2015-11-23 05:53:58
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-23 05:53:58
CTS FIX: Received Account List collateral report. | 2015-11-23 05:53:59
CTS FIX: Subscribing to account: SB* | 2015-11-23 05:53:59
Socket (57) | Connected. | 2015-11-23 05:53:59
HD Request # 58 | Sending historical data logon request message. | 2015-11-23 05:53:59
Supported exchange: DL_12h (D-12h:DELAYED 12 hours Futures) | 2015-11-23 05:53:59
Supported exchange: DL_1d (D-1d:DELAYED 1 day Futures) | 2015-11-23 05:53:59
Supported exchange: DL_4d (D-4d:DELAYED 4 days Futures) | 2015-11-23 05:53:59
Supported exchange: ICE_IC (SIM:ICE) | 2015-11-23 05:53:59
Supported exchange: DLCME_FoOp (D-30m:CME Foreign Exchange Options) | 2015-11-23 05:53:59
Supported exchange: DLCME_COp (D-30m:CME CBOT Commodity Options) | 2015-11-23 05:53:59
Supported exchange: DLICE_IN (D-30m:ICE US Indexes) | 2015-11-23 05:53:59
Supported exchange: DL_1dOp (D-1d:DELAYED 1 day Options) | 2015-11-23 05:53:59
Supported exchange: ICE_WOp (SIM:ICE Canada Options) | 2015-11-23 05:53:59
Supported exchange: D_D (Dummy) | 2015-11-23 05:53:59
Supported exchange: DLCME_F (D-30m:CME CBOT Financial Futures) | 2015-11-23 05:53:59
Supported exchange: DLCME_E (D-30m:CME CBOT Equity Futures) | 2015-11-23 05:53:59
Supported exchange: E_INXOp (SIM:Eurex Index Options) | 2015-11-23 05:53:59
Supported exchange: DLCME_C (D-30m:CME CBOT Commodity Futures) | 2015-11-23 05:53:59
Supported exchange: DLCME_Fo (D-30m:CME Foreign Exchange Futures) | 2015-11-23 05:53:59
Supported exchange: CME_KOp (SIM:KCBT Options) | 2015-11-23 05:53:59
Supported exchange: E_FITOp (SIM:Eurex Interest Rate Options) | 2015-11-23 05:53:59
Supported exchange: ICE_ICOp (SIM:ICE EU Options) | 2015-11-23 05:53:59
Supported exchange: ICE_FOp (SIM:ICE EU Financial Options) | 2015-11-23 05:53:59
Supported exchange: ICE_CO (SIM:ICE US Commodities) | 2015-11-23 05:53:59
Supported exchange: CME_COp (SIM:CBOT Commodity Options) | 2015-11-23 05:53:59
Supported exchange: DL_2dOp (D-2d:DELAYED 2 days Options) | 2015-11-23 05:53:59
Supported exchange: CME_EqOp (SIM:CME Equity Options) | 2015-11-23 05:53:59
Supported exchange: ICE_IN (SIM:ICE US Indexes) | 2015-11-23 05:53:59
Supported exchange: DL_3dOp (D-3d:DELAYED 3 days Options) | 2015-11-23 05:53:59
Supported exchange: CME_Fo (SIM:CME Foreign Exchange Futures) | 2015-11-23 05:53:59
Supported exchange: DLICE_CU (D-30m:ICE US Currencies) | 2015-11-23 05:53:59
Supported exchange: DLCME_In (D-30m:CME Interest Rate Futures) | 2015-11-23 05:53:59
Supported exchange: DLCME_EOp (D-30m:CME CBOT Equity Options) | 2015-11-23 05:53:59
Supported exchange: ICE_INOp (SIM:ICE US Index Options) | 2015-11-23 05:53:59
Supported exchange: DLCME_InOp (D-30m:CME Interest Rate Options) | 2015-11-23 05:53:59
Supported exchange: CME_AgOp (SIM:CME Agricultural Options) | 2015-11-23 05:53:59
Supported exchange: CME_In (SIM:CME Interest Rate Futures) | 2015-11-23 05:53:59
Supported exchange: DLCME_FOp (D-30m:CME CBOT Financial Options) | 2015-11-23 05:53:59
Supported exchange: E_FBDOp (SIM:Eurex Fixed Income Options) | 2015-11-23 05:53:59
Supported exchange: DL_12hOp (D-12h:DELAYED 12 hours Options) | 2015-11-23 05:53:59
Supported exchange: CME_CO (SIM:COMEX Futures) | 2015-11-23 05:53:59
Supported exchange: CME_Ag (SIM:CME Agricultural Futures) | 2015-11-23 05:53:59
Supported exchange: CME_EOp (SIM:CBOT Equity Options) | 2015-11-23 05:53:59
Supported exchange: CME_C (SIM:CBOT Commodity Futures) | 2015-11-23 05:53:59
Supported exchange: CME_F (SIM:CBOT Financial Futures) | 2015-11-23 05:53:59
Supported exchange: DLICE_CO (D-30m:ICE US Commodities) | 2015-11-23 05:53:59
Supported exchange: CME_E (SIM:CBOT Equity Futures) | 2015-11-23 05:53:59
Supported exchange: CME_K (SIM:KCBT Futures) | 2015-11-23 05:53:59
Supported exchange: CME_O (SIM:MGEX Futures) | 2015-11-23 05:53:59
CTS T4 FIX | Sending security definition request for symbol BRN.20160100.ICE_IC | 2015-11-23 05:53:59
HD Request # 58 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:51:47. Record interval: 0. Symbol: ZSF16 | 2015-11-23 05:53:59
Supported exchange: DLICE_W (D-30m:ICE Canada) | 2015-11-23 05:53:59
Supported exchange: DLICE_IC (D-30m:ICE) | 2015-11-23 05:53:59
Supported exchange: CME_FOp (SIM:CBOT Financial Options) | 2015-11-23 05:53:59
Supported exchange: ICE_MOp (SIM:ICE US Metals Options) | 2015-11-23 05:53:59
Supported exchange: DLCME_Eq (D-30m:CME Equity Futures) | 2015-11-23 05:53:59
Supported exchange: E_INX (SIM:Eurex Indexes) | 2015-11-23 05:53:59
Supported exchange: ICE_M (SIM:ICE US Metals Futures) | 2015-11-23 05:53:59
Supported exchange: DLCME_EqOp (D-30m:CME Equity Options) | 2015-11-23 05:53:59
Supported exchange: CME_OOp (SIM:MGEX Options) | 2015-11-23 05:53:59
Supported exchange: DLCME_NY (D-30m:CME NYMEX Futures) | 2015-11-23 05:53:59
Supported exchange: ICE_CU (SIM:ICE US Currencies) | 2015-11-23 05:53:59
Supported exchange: E_INT (SIM:Eurex Interest Rates) | 2015-11-23 05:53:59
Supported exchange: ICE_F (SIM:ICE EU Financial Futures) | 2015-11-23 05:53:59
Supported exchange: CME_NYOp (SIM:NYMEX Options) | 2015-11-23 05:53:59
Supported exchange: ICE_W (SIM:ICE Canada) | 2015-11-23 05:53:59
Supported exchange: ICE_COOp (SIM:ICE US Commodity Options) | 2015-11-23 05:53:59
Supported exchange: E_CUROp (SIM:Eurex Currency Options) | 2015-11-23 05:53:59
Supported exchange: DL_3d (D-3d:DELAYED 3 days Futures) | 2015-11-23 05:53:59
Supported exchange: E_BND (SIM:Eurex Fixed Income) | 2015-11-23 05:53:59
Supported exchange: CME_COOp (SIM:COMEX Options) | 2015-11-23 05:53:59
Supported exchange: ICE_COp (SIM:ICE EU Commodity Options) | 2015-11-23 05:53:59
Supported exchange: CME_InOp (SIM:CME Interest Rate Options) | 2015-11-23 05:53:59
Supported exchange: DL_2d (D-2d:DELAYED 2 days Futures) | 2015-11-23 05:53:59
Supported exchange: CME_Eq (SIM:CME Equity Futures) | 2015-11-23 05:53:59
Supported exchange: DL_4dOp (D-4d:DELAYED 4 days Options) | 2015-11-23 05:53:59
Supported exchange: CBOE_CFE (SIM:CFE) | 2015-11-23 05:53:59
Supported exchange: CME_NY (SIM:NYMEX Futures) | 2015-11-23 05:53:59
Supported exchange: DL_5dOp (D-5d:DELAYED 5 days Options) | 2015-11-23 05:53:59
Supported exchange: DL_5d (D-5d:DELAYED 5 days Futures) | 2015-11-23 05:53:59
Supported exchange: CME_FoOp (SIM:CME Foreign Exchange Options) | 2015-11-23 05:53:59
Supported exchange: DLCME_AgOp (D-30m:CME Agricultural Options) | 2015-11-23 05:53:59
Supported exchange: DLCME_CO (D-30m:CME COMEX Futures) | 2015-11-23 05:53:59
Supported exchange: DLCME_Ag (D-30m:CME Agricultural Futures) | 2015-11-23 05:53:59
HD Request # 58 | Decompressing data. | 2015-11-23 05:53:59
Socket (57) | Shutdown and closed. | 2015-11-23 05:53:59
The network socket for historical data has been closed. | 2015-11-23 05:53:59
HD Request # 58 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZS.20160100.CME_C | 2015-11-23 05:53:59
HD Request # 58 | Intraday download COMPLETE for ZS.20160100.CME_C. Completion time: 1s. Unique request ID: 57 | 2015-11-23 05:53:59
Removed historical data download ID 57 | 2015-11-23 05:53:59
Real-time Intraday chart data file updates started for ZS.20160100.CME_C | 2015-11-23 05:53:59
Intraday data recording state for symbol ZS.20160100.CME_C is set to download 'Pending'. | 2015-11-23 05:53:59

HD Request # 59 | Downloading Intraday chart data for ZS.20160100.CME_C to the file ZS.20160100.CME_C.scid. Service: cts | 2015-11-23 05:53:59
HD Request # 59 | Download start Date-Time: 2015-11-23 05:51:47.000 | 2015-11-23 05:53:59
CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2015-11-23 05:53:59
HD Request # 60 | Downloading Intraday chart data for TF.20151200.ICE_IN to the file TF.20151200.ICE_IN.scid. Service: ice.us | 2015-11-23 05:53:59
HD Request # 60 | Download start Date-Time: 2015-11-23 05:52:28.000 | 2015-11-23 05:53:59
HD Request # 60 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-23 05:53:59
CTS T4 FIX | Received matching security definition for symbol BRN.20160100.ICE_IC. Subscribing to data. | 2015-11-23 05:53:59
CTS T4 FIX | Received 1 security definitions for underlying symbol BRN | 2015-11-23 05:53:59
CTS FIX Historical Data socket (0) | Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2015-11-23 05:53:59
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-23 05:53:59
CTS FIX Historical Data socket (58) | Connected. | 2015-11-23 05:53:59
CTS FIX Historical Data socket (58) | Starting TLS 1.0 connection. | 2015-11-23 05:53:59
Socket (59) | Connected. | 2015-11-23 05:53:59
HD Request # 60 | Sending historical data logon request message. | 2015-11-23 05:53:59
CTS FIX: Received 'Account Update/Balance Data' collateral report. | 2015-11-23 05:53:59
HD Request # 60 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:52:28. Record interval: 0. Symbol: RJZ15 | 2015-11-23 05:53:59
HD Request # 60 | Decompressing data. | 2015-11-23 05:54:00
Socket (59) | Shutdown and closed. | 2015-11-23 05:54:00
The network socket for historical data has been closed. | 2015-11-23 05:54:00
HD Request # 60 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TF.20151200.ICE_IN | 2015-11-23 05:54:00
HD Request # 60 | Intraday download COMPLETE for TF.20151200.ICE_IN. Completion time: 1s. Unique request ID: 58 | 2015-11-23 05:54:00
Removed historical data download ID 58 | 2015-11-23 05:54:00
Real-time Intraday chart data file updates started for TF.20151200.ICE_IN | 2015-11-23 05:54:00
Intraday data recording state for symbol TF.20151200.ICE_IN is set to download 'Pending'. | 2015-11-23 05:54:00

HD Request # 61 | Downloading Intraday chart data for BRN.20160100.ICE_IC to the file BRN.20160100.ICE_IC.scid. Service: ice.eu | 2015-11-23 05:54:00
HD Request # 61 | Download start Date-Time: 2015-11-23 05:52:31.000 | 2015-11-23 05:54:00
CTS FIX Historical Data socket (58) | SSL connection established. | 2015-11-23 05:54:00
HD Request # 61 | Using server: scdf2.sierracharts.com port 10149 | 2015-11-23 05:54:00
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-23 05:54:00
Socket (60) | Connected. | 2015-11-23 05:54:00
HD Request # 61 | Sending historical data logon request message. | 2015-11-23 05:54:00
Failed to create WMI COM object. Error code = -2147221164 | 2015-11-23 05:54:00 *
CTS FIX Historical Data: Sending the Logon message. | 2015-11-23 05:54:00
HD Request # 61 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:52:31. Record interval: 0. Symbol: CBF16 | 2015-11-23 05:54:00
CTS FIX Historical Data: Connected to Historical data server. | 2015-11-23 05:54:00
HD Request # 61 | Decompressing data. | 2015-11-23 05:54:00
Socket (60) | Shutdown and closed. | 2015-11-23 05:54:00
The network socket for historical data has been closed. | 2015-11-23 05:54:00
HD Request # 61 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for BRN.20160100.ICE_IC | 2015-11-23 05:54:00
HD Request # 61 | Intraday download COMPLETE for BRN.20160100.ICE_IC. Completion time: 0s. Unique request ID: 59 | 2015-11-23 05:54:00
Removed historical data download ID 59 | 2015-11-23 05:54:00
Real-time Intraday chart data file updates started for BRN.20160100.ICE_IC | 2015-11-23 05:54:00
Intraday data recording state for symbol BRN.20160100.ICE_IC is set to download 'Pending'. | 2015-11-23 05:54:00

HD Request # 62 | Downloading Intraday chart data for SB.20160300.ICE_CO to the file SB.20160300.ICE_CO.scid. Service: ice.us | 2015-11-23 05:54:00
HD Request # 62 | Download start Date-Time: 2015-11-23 05:52:39.000 | 2015-11-23 05:54:00
HD Request # 62 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-23 05:54:00
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-23 05:54:00
CTS T4 FIX | Sending security definition request for symbol SB.20160300.ICE_CO | 2015-11-23 05:54:00
Socket (61) | Connected. | 2015-11-23 05:54:00
HD Request # 62 | Sending historical data logon request message. | 2015-11-23 05:54:00
CTS T4 FIX | Received matching security definition for symbol SB.20160300.ICE_CO. Subscribing to data. | 2015-11-23 05:54:00
CTS T4 FIX | Received 1 security definitions for underlying symbol SB | 2015-11-23 05:54:00
HD Request # 62 | Requesting Intraday data. Start Date-Time: 2015-11-23 05:52:39. Record interval: 0. Symbol: SBH16 | 2015-11-23 05:54:01
HD Request # 62 | Decompressing data. | 2015-11-23 05:54:01
Socket (61) | Shutdown and closed. | 2015-11-23 05:54:01
The network socket for historical data has been closed. | 2015-11-23 05:54:01
HD Request # 62 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SB.20160300.ICE_CO | 2015-11-23 05:54:01
HD Request # 62 | Intraday download COMPLETE for SB.20160300.ICE_CO. Completion time: 0s. Unique request ID: 60 | 2015-11-23 05:54:01
Removed historical data download ID 60 | 2015-11-23 05:54:01
Real-time Intraday chart data file updates started for SB.20160300.ICE_CO | 2015-11-23 05:54:01
Intraday data recording state for symbol SB.20160300.ICE_CO is set to download 'Pending'. | 2015-11-23 05:54:01

CTS T4 FIX | Sending security definition request for symbol TF.20151200.ICE_IN | 2015-11-23 05:54:02
CTS T4 FIX | Sending security definition request for symbol ZS.20160100.CME_C | 2015-11-23 05:54:03
CTS FIX: Requesting Open Orders for account: SB* | 2015-11-23 05:54:03
Requesting market depth updates for: ZS.20160100.CME_C if supported. | 2015-11-23 05:54:03
CTS T4 FIX | Received matching security definition for symbol TF.20151200.ICE_IN. Subscribing to data. | 2015-11-23 05:54:06
CTS T4 FIX | Received 1 security definitions for underlying symbol TF | 2015-11-23 05:54:06
CTS FIX: Received Account List collateral report. | 2015-11-23 05:54:06
CTS T4 FIX | Received matching security definition for symbol ZS.20160100.CME_C. Subscribing to data. | 2015-11-23 05:54:06
CTS T4 FIX | Received matching security definition for symbol ZS.20160100.CME_C. Requesting historical data. | 2015-11-23 05:54:06
HD Request # 59 | Requesting historical Tick data for ZS.20160100.CME_C from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:06
CTS T4 FIX | Received 1 security definitions for underlying symbol ZS | 2015-11-23 05:54:06
HD Request # 59 | Receiving Intraday data for ZS.20160100.CME_C starting at 2015-11-22 20:00:00 | 2015-11-23 05:54:06
HD Request # 59 | Timestamp of first Intraday data file record written: 2015-11-23 05:52:56 | 2015-11-23 05:54:07
HD Request # 59 | Total records received: 6263 | 2015-11-23 05:54:07
HD Request # 59 | Requesting historical Tick data for ZS.20160100.CME_C from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:07
HD Request # 59 | Total records received: 6263 | 2015-11-23 05:54:07
HD Request # 59 | Requesting historical Tick data for ZS.20160100.CME_C from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:07
HD Request # 59 | Received 6263 records from 2015-11-22 20:00:00 to 2015-11-23 05:53:56 (9.9 hours) and wrote 19 records for ZS.20160100.CME_C | 2015-11-23 05:54:07
HD Request # 59 | Intraday download COMPLETE for ZS.20160100.CME_C. Completion time: 8s. Unique request ID: 61 | 2015-11-23 05:54:07
Removed historical data download ID 61 | 2015-11-23 05:54:07
Real-time Intraday chart data file updates started for ZS.20160100.CME_C | 2015-11-23 05:54:07

HD Request # 63 | Downloading Intraday chart data for TF.20151200.ICE_IN to the file TF.20151200.ICE_IN.scid. Service: cts | 2015-11-23 05:54:07
HD Request # 63 | Download start Date-Time: 2015-11-23 05:52:28.000 | 2015-11-23 05:54:07
HD Request # 63 | Requesting historical Tick data for TF.20151200.ICE_IN from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:07
HD Request # 63 | Receiving Intraday data for TF.20151200.ICE_IN starting at 2015-11-22 18:00:00 | 2015-11-23 05:54:07
HD Request # 63 | Timestamp of first Intraday data file record written: 2015-11-23 05:53:34 | 2015-11-23 05:54:07
HD Request # 63 | Total records received: 1654 | 2015-11-23 05:54:07
HD Request # 63 | Requesting historical Tick data for TF.20151200.ICE_IN from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:07
HD Request # 63 | Total records received: 1654 | 2015-11-23 05:54:07
HD Request # 63 | Requesting historical Tick data for TF.20151200.ICE_IN from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:07
HD Request # 63 | Received 1654 records from 2015-11-22 18:00:00 to 2015-11-23 05:54:01 (11.9 hours) and wrote 14 records for TF.20151200.ICE_IN | 2015-11-23 05:54:08
HD Request # 63 | Intraday download COMPLETE for TF.20151200.ICE_IN. Completion time: 1s. Unique request ID: 62 | 2015-11-23 05:54:08
Removed historical data download ID 62 | 2015-11-23 05:54:08
Real-time Intraday chart data file updates started for TF.20151200.ICE_IN | 2015-11-23 05:54:08

HD Request # 64 | Downloading Intraday chart data for BRN.20160100.ICE_IC to the file BRN.20160100.ICE_IC.scid. Service: cts | 2015-11-23 05:54:08
HD Request # 64 | Download start Date-Time: 2015-11-23 05:52:31.000 | 2015-11-23 05:54:08
HD Request # 64 | Requesting historical Tick data for BRN.20160100.ICE_IC from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:08
HD Request # 64 | Receiving Intraday data for BRN.20160100.ICE_IC starting at 2015-11-22 18:00:00 | 2015-11-23 05:54:09
HD Request # 64 | Timestamp of first Intraday data file record written: 2015-11-23 05:52:58 | 2015-11-23 05:54:09
HD Request # 64 | Total records received: 20109 | 2015-11-23 05:54:09
HD Request # 64 | Requesting historical Tick data for BRN.20160100.ICE_IC from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:09
HD Request # 64 | Total records received: 20109 | 2015-11-23 05:54:09
HD Request # 64 | Requesting historical Tick data for BRN.20160100.ICE_IC from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:09
HD Request # 64 | Received 20109 records from 2015-11-22 18:00:00 to 2015-11-23 05:53:54 (11.9 hours) and wrote 62 records for BRN.20160100.ICE_IC | 2015-11-23 05:54:09
HD Request # 64 | Intraday download COMPLETE for BRN.20160100.ICE_IC. Completion time: 0s. Unique request ID: 63 | 2015-11-23 05:54:09
Removed historical data download ID 63 | 2015-11-23 05:54:09
Real-time Intraday chart data file updates started for BRN.20160100.ICE_IC | 2015-11-23 05:54:09

HD Request # 65 | Downloading Intraday chart data for SB.20160300.ICE_CO to the file SB.20160300.ICE_CO.scid. Service: cts | 2015-11-23 05:54:09
HD Request # 65 | Download start Date-Time: 2015-11-23 05:52:39.000 | 2015-11-23 05:54:09
HD Request # 65 | Requesting historical Tick data for SB.20160300.ICE_CO from 2015-11-23 00:00:00 to 2015-11-23 00:00:00 (US Central Time). | 2015-11-23 05:54:09
HD Request # 65 | Receiving Intraday data for SB.20160300.ICE_CO starting at 2015-11-23 03:30:00 | 2015-11-23 05:54:10
HD Request # 65 | Timestamp of first Intraday data file record written: 2015-11-23 05:53:37 | 2015-11-23 05:54:10
HD Request # 65 | Total records received: 1739 | 2015-11-23 05:54:10
HD Request # 65 | Requesting historical Tick data for SB.20160300.ICE_CO from 2015-11-24 00:00:00 to 2015-11-24 00:00:00 (US Central Time). | 2015-11-23 05:54:10
HD Request # 65 | Total records received: 1739 | 2015-11-23 05:54:10
HD Request # 65 | Requesting historical Tick data for SB.20160300.ICE_CO from 2015-11-25 00:00:00 to 2015-11-25 00:00:00 (US Central Time). | 2015-11-23 05:54:10
HD Request # 65 | Received 1739 records from 2015-11-23 03:30:00 to 2015-11-23 05:53:58 (2.4 hours) and wrote 5 records for SB.20160300.ICE_CO | 2015-11-23 05:54:10
HD Request # 65 | Intraday download COMPLETE for SB.20160300.ICE_CO. Completion time: 1s. Unique request ID: 64 | 2015-11-23 05:54:10
Removed historical data download ID 64 | 2015-11-23 05:54:10
Real-time Intraday chart data file updates started for SB.20160300.ICE_CO | 2015-11-23 05:54:10
Date Time Of Last Edit: 2015-11-23 10:54:25
[2015-11-23 10:54:48]
[Go To First Post]
User774763 - Posts: 5
Now was disconnect - with yellow indicator.
I see no OTHER problem with internet - my Oanda, news-client, mIRC, Yahoo messenger, Jabber, Skype, ICQ have not a problems.
Date Time Of Last Edit: 2015-11-23 10:57:26
[2015-11-23 10:56:45]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem:
CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. | 2015-11-23 05:47:41
CTS FIX Historical Data socket (36) | Closed. No error. | 2015-11-23 05:48:32

This is caused by a connectivity problem between your computer and the CTS FIX server. If you can, try a different internet service provider.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-11-23 10:57:14
[2015-11-23 11:02:14]
[Go To First Post]
User774763 - Posts: 5
Do u have a same problem with CTS server right now?
[2015-11-23 11:06:34]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
No we do not. Come to think of it, we do not think this has ever been reported other than this case. It is very unusual to have this problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-11-23 11:10:16]
[Go To First Post]
User774763 - Posts: 5
Thank you very much!
it's seems to mee everythink is clear for me now!!!
Sierra you cool!
Date Time Of Last Edit: 2015-11-23 11:28:11

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account