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How to Post a Message for Support

Notification Message

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[2015-10-25 12:46:41] #1 [Go To First Post]
pismo10 - Posts: 158
For about a year every time i log into Sierra Charts i get a wonderful pop-up window telling me I must read a 3 year old notification message which I have read a million times and every time I click "dont show this again" it makes no difference.. HOW DO I GET RID OF THIS??

[2015-10-25 20:23:03] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5605
You will need to do a forced login following the steps here: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#ForcedLogin Sierra Chart Support

[2015-10-25 20:44:17] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not think the above will solve the problem. Nevertheless let us know if you still see the message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-10-25 20:49:56] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you have any other Sierra Chart accounts? Are you logging into Sierra Chart with the same account that you are using on this Support Board? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-11-09 14:48:20] #5 [Go To First Post]
pismo10 - Posts: 158
Now this is popping up all the time, not just when I log in. Any thoughts on how to get rid of this ridiculous annoying thing?? Date Time Of Last Edit: 2015-11-09 18:27:21

[2015-11-09 15:31:01] #6 [Go To First Post]
Sierra Chart - Max - Posts: 5605
What is the Message that you are seeing popping up? Sierra Chart Support Date Time Of Last Edit: 2015-11-09 15:32:44

[2015-11-09 15:41:53] #7 [Go To First Post]
pismo10 - Posts: 158
A popup telling me to read some old message someplace, read post #1 please

[2015-11-09 16:13:27] #8 [Go To First Post]
Sierra Chart - Max - Posts: 5605
We tested your account and we do not get any notifications for unviewed Tickets. Since your Sierra Chart accounts will expire in 1 day, you will be getting a message that your usage time is about to expire. Sierra Chart Support Date Time Of Last Edit: 2015-11-09 18:16:06

[2015-11-10 11:00:52] #9 [Go To First Post]
pismo10 - Posts: 158
All there again this morning... Thoughts how to get rid of this...Please...

[2015-11-10 11:21:30] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to restart Sierra Chart since you have now have purchased additional usage time. That will clear the message. We hope to make the account status updating automatic before the end of this year so a restart will not be necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-11-10 13:25:35] #11 [Go To First Post]
pismo10 - Posts: 158
Closed down all , rebooted, re-entered Sierra and the first thing to pop up was, guess what... Please read your etc..

[2015-11-10 18:07:51] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Press the button to view the message in the web browser and provide a screenshot of what you see in your web browser. Here are instructions to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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