Login Page - Create Account

Support Board


Date/Time: Tue, 24 May 2022 00:25:41 +0000



Zen-Fire

View Count: 1390

[2013-06-17 07:19:53]
User35471 - Posts: 6
Hello, I can't connect with GSP to Zen-Fire. Can you help me, please?
Thanks.
[2013-06-17 07:27:45]
Sierra Chart Engineering - Posts: 102837
Your account was restricted. Please restart Sierra Chart now and you will be able to connect.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-17 07:34:04]
User35471 - Posts: 6
Thanks for the answer, but this is the same problem.
Date Time Of Last Edit: 2013-06-17 07:34:26
[2013-06-17 07:39:50]
Sierra Chart Engineering - Posts: 102837
After trying to connect, please post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-17 07:42:49]
User35471 - Posts: 6
This is the log:

GSP - Port for executable: 58305 | 2013-06-17 09:42:23
GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-06-17 09:42:23
GSP: Connecting to the server 127.0.0.1. Port 58305 | 2013-06-17 09:42:25
The network socket is connected. | 2013-06-17 09:42:25
GSP: Connected to server. Waiting to send data. | 2013-06-17 09:42:25
GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.0. Provider Name: GSP. | 2013-06-17 09:42:25
GSP - Server protocol version: 1. Client protocol version: 1. There is a protocol match. | 2013-06-17 09:42:25
GSP: Sending logon request. | 2013-06-17 09:42:25
GSP - Starting the connection process to data and trading service. | 2013-06-17 09:42:25
GSP - Logging is enabled. Log file: Rithmic.log | 2013-06-17 09:42:25
GSP - Connecting to Zen-Fire server. | 2013-06-17 09:42:25
GSP - Alert Message: Market Data Connection Opened. | 2013-06-17 09:42:27
GSP - Alert Message: Market Data Connection Login Failed. permission denied | 2013-06-17 09:42:28
GSP connection error | 2013-06-17 09:42:28
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-06-17 09:42:28
To prevent further connection attempts, select File >> Disconnect. | 2013-06-17 09:42:28
GSP: Disconnected from the server. | 2013-06-17 09:42:28
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-06-17 09:42:28
File >> Disconnect selected. | 2013-06-17 09:42:28
GSP: Disconnected from the server. | 2013-06-17 09:42:28

[2013-06-17 07:46:14]
Sierra Chart Engineering - Posts: 102837
This is the relevant message:
GSP - Alert Message: Market Data Connection Login Failed. permission denied | 2013-06-17 09:42:28

Please see step number 17 here for help with this error:
https://www.sierrachart.com/index.php?l=doc/Rithmic.php#SetupInstructions

We also recommend contacting your broker about this. It is not something we have any control over.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-17 07:48:30]
User35471 - Posts: 6
Thanks a lot. Goodbye

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account