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Despite ok connection to CTS T4 FIX my orders are not working

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[2015-09-16 12:17:16] #1 [Go To First Post]
User41397 - Posts: 3
Hi, when i enter order from trading window, the status of order stays order sent and is not being processed. Here is logs after entering order: Trade activity log: ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID Order 2015-09-16 07:09:06.000 NQ.20151200.CME_Eq NQ.20151200.CME_Eq [M] 2 Min #7 \| User order entry \| Last: 4350.5 38565 Limit 1 Sell 4352.25 Order Sent davem1 Open Order 2015-09-16 07:09:06.001 NQ.20151200.CME_Eq NQ.20151200.CME_Eq [M] 2 Min #7 \| User order entry \| Last: 4350.5. Attached Order 38566 Limit 1 Buy 4347.25 Order Sent davem1 Close 38565 Order 2015-09-16 07:09:06.002 NQ.20151200.CME_Eq NQ.20151200.CME_Eq [M] 2 Min #7 \| User order entry \| Last: 4350.5. Attached Order 38567 Stop 1 Buy 4355.25 Order Sent davem1 Close 38565 Orders and positions: Entry Time Last Activity Time Symbol Status Internal Order ID Order Type Buy/Sell Open/Close Order Quantity Price Price 2 Filled Quantity Average Fill Price Parent Internal Order ID Time in Force Good Till DateTime Service Order ID Trade Account Link ID OCO ID LastOrderActionSource Client Order ID 2015-09-16 07:09:06 2015-09-16 07:09:06 NQ.20151200.CME_Eq Order Sent 38565 Limit Sell Open 1 4352.25 0.00 0 0.00 0 Day davem1 38565 0 NQ.20151200.CME_Eq [M] 2 Min #7 \| User order entry \| Last: 4350.5 38565.1 2015-09-16 07:09:06 2015-09-16 07:09:06 NQ.20151200.CME_Eq Order Sent 38566 Limit Buy Close 1 4347.25 0.00 0 0.00 38565 Good till Canceled davem1 0 38566 NQ.20151200.CME_Eq [M] 2 Min #7 \| User order entry \| Last: 4350.5. Attached Order 38566.1 2015-09-16 07:09:06 2015-09-16 07:09:06 NQ.20151200.CME_Eq Order Sent 38567 Stop Buy Close 1 4355.25 0.00 0 0.00 38565 Good till Canceled davem1 38567 38566 NQ.20151200.CME_Eq [M] 2 Min #7 \| User order entry \| Last: 4350.5. Attached Order 38567.1 If i try to cancel this order i get message: There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 38565. Internal order ID: 38565. Symbol: NQ.20151200.CME_Eq \| 2015-09-16 07:15:27 * Message log after connecting to CTS T4 FIX: Software version: 1296 \| 2015-09-16 07:04:59 Uses New Spreadsheets \| 2015-09-16 07:04:59 Usage end date: 2015-10-10 \| 2015-09-16 07:04:59 Enabled for: Advanced Features. \| 2015-09-16 07:04:59 Enabled for: Advanced Features 2. \| 2015-09-16 07:04:59 Enabled for: Sierra Chart Historical Data Service. \| 2015-09-16 07:04:59 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2015-09-16 07:04:59 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2015-09-16 07:04:59 Received 1 data feed usernames. \| 2015-09-16 07:04:59 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-09-16 07:04:59 Current selected Data/Trading service: CTS T4 FIX \| 2015-09-16 07:04:59 Chart Update Interval: 200 \| 2015-09-16 07:04:59 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2015-09-16 07:04:59 2015-09-16 07:04:59 Local computer time \| 2015-09-16 07:04:59 2015-09-16 12:04:59 Local computer time in UTC \| 2015-09-16 07:04:59 2015-09-16 07:04:59 Local computer time in SC Time Zone \| 2015-09-16 07:04:59 2015-09-16 12:04:59 Server time in UTC \| 2015-09-16 07:04:59 Local computer UTC time and Server UTC time difference: 4 seconds. \| 2015-09-16 07:04:59 Program path: C:\Users\david\Documents\Dropbox\Trading\Sierra-IB-real-01\ \| 2015-09-16 07:04:59 Data Files path: C:\Users\david\Documents\Dropbox\Trading\Sierra-IB-real-01\Data\ \| 2015-09-16 07:04:59 OS Version Number: 6.1 \| 2015-09-16 07:04:59 Locale Information: C \| 2015-09-16 07:04:59 Checking for new symbol settings for cts \| 2015-09-16 07:04:59 Requesting symbol settings for cts. Overwrite = on. \| 2015-09-16 07:05:00 Symbol settings received. \| 2015-09-16 07:05:01 Processed received symbol settings \| 2015-09-16 07:05:01 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2015-09-16 07:05:04 CTS FIX - Firm: PTP \| 2015-09-16 07:05:04 CTS FIX socket (0) \| Resolved address fix-sim.t4login.com to IP 74.201.6.199 \| 2015-09-16 07:05:04 CTS FIX socket (4) \| Connected. \| 2015-09-16 07:05:05 CTS FIX socket (4) \| Starting TLS 1.0 connection. \| 2015-09-16 07:05:05 CTS FIX socket (4) \| SSL connection established. \| 2015-09-16 07:05:05 CTS FIX: Sending the Logon message. \| 2015-09-16 07:05:05 CTS FIX: Connected to data and trade server. FIX version: 4.3.40.0 \| 2015-09-16 07:05:05 CTS FIX: Received Account List collateral report. \| 2015-09-16 07:05:06 CTS FIX: Subscribing to account: da* \| 2015-09-16 07:05:06 Date Time Of Last Edit: 2015-09-16 18:18:44

[2015-09-16 18:20:03] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is extremely unusual. We have not had a report of this before. At least not recently. Follow the instructions here to provide the FIX log: Providing FIX Log to Support Privately attach it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-09-17 06:38:32] #3 [Go To First Post]
User41397 - Posts: 3
Hi, attached is a FIX log where i tried to place an order. Date Time Of Last Edit: 2015-09-17 06:39:02


Private File

[2015-09-17 06:59:20] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
CTS has been contacted with necessary details. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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