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Date/Time: Sat, 19 Sep 2020 08:50:39 +0000



Message log

[2015-09-08 08:49:32]
User742670 - Posts: 43 | Ending Date: 2017-11-30 [Expired]
Hi guys,
Since 2 days ago I have log window opening every 20 minutes saying that my usage time have expired and I have to buy more credit...
Ho can I disable it as I have prepaid the Sierra through my broker.
Thanks
David
[2015-09-08 09:10:04]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
Restart Sierra Chart.

If you still see the problem, follow the Forced Login procedure here:
https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#ForcedLogin
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-09-08 09:38:26]
User742670 - Posts: 43 | Ending Date: 2017-11-30 [Expired]
To purchase more usage time, select 'Help >> Add Usage Credit' and restart Sierra Chart | 2015-09-08 10:15:00
Notice: Sierra Chart usage time has ended ! | 2015-09-08 10:45:26 *
To purchase more usage time, select 'Help >> Add Usage Credit' and restart Sierra Chart | 2015-09-08 10:45:26
Notice: Sierra Chart usage time has ended ! | 2015-09-08 11:15:59 *
To purchase more usage time, select 'Help >> Add Usage Credit' and restart Sierra Chart | 2015-09-08 11:15:59
[2015-09-08 09:57:04]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
We see you have now restarted Sierra Chart. So there really should not be any problem at this time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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