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Date/Time: Sat, 19 Sep 2020 08:28:22 +0000



Blank chart with "Waiting to Download Historical Data"

[2015-09-08 04:10:09]
NumbersBars - Posts: 141 | Ending Date: 2018-07-01 [Expired]
SierraChart version 1293

It has been about 30 minutes after opening a chart, I can only see a blank screen with message "Waiting to Download Historical Data". Below is the log. Not sure if this is OEC's issue or Sierra historical data service issue. Please kindly advise.


HD Request # 18 | Downloading Intraday chart data for FGBLZ5 to the file FGBLZ5.scid. Service: oec | 2015-09-08 03:47:03
HD Request # 18 | Download start Date-Time: 2015-03-06 03:47:03.000 | 2015-09-08 03:47:03
HD Request # 18 | Using server: oec.sierracharts.com port 10149 | 2015-09-08 03:47:03
Socket (0) | Resolved address oec.sierracharts.com to IP 65.182.172.164 | 2015-09-08 03:47:03
Socket (51) | Shutdown and closed. | 2015-09-08 03:47:23
HD Request # 18 | Error downloading historical Intraday data for FGBLZ5. The network socket has been closed. Retrying download. | 2015-09-08 03:47:23 *
HD Request # 18 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FGBLZ5 | 2015-09-08 03:47:23
[2015-09-08 05:01:08]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
We have made a small change and also restart Sierra Chart to solve this problem. If there is any missing data in the chart, follow the instructions here:
https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-09-08 07:19:52]
NumbersBars - Posts: 141 | Ending Date: 2018-07-01 [Expired]
The problem is solved, however, I noticed there are some missing data, and even after following the instruction above to download again, the data is not patched.

Attached is the screenshot after re-download the data.

The sysmbol of the data is FGBLZ5
Date Time Of Last Edit: 2015-09-08 07:20:45
Private File
[2015-09-08 07:23:20]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
Specifically what data is missing? We need to know the time zone and the date-time range.

Also, when providing a chart, only provide it by following the method here and no other:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2015-09-08 07:29:00
[2015-09-08 07:56:43]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
We did not observe any missing data by looking at 1 minute chart bars for the current day, 2015-09-08 for this symbol.

But we reloaded historical data from another source. So if you still notice what appears to be missing data, then that data must be correct.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-09-09 04:42:33]
User721565 - Posts: 10 | Ending Date: 2021-07-29
gents, this is not an isolate issue - after version 128X (maybe v1282 or 1284) - i cant get charts to load, keep getting the "waiting to......" message for 30+ mins.

Never happened on 1282 or 1284 which I have rolled back to now as I cant seen to fix it with 1293. the data being downloaded is 2years of intraday data on ES (for example) with iq feed, and i have extended the amount o data to the stored on data/trade setting from 186days to a bigger number but its doesn't seem to help

version 1282/4 works just fine

any suggestion
[2015-09-09 05:01:59]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
The issue you are having definitely has a different cause then the issue in this thread.

You are having a problem with historical data downloading when using IQ Feed. We have tested this now and we do observe this specialized issue that you are having which is different than the original issue in this thread and we are solving it now.

We are closing this thread.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-09-09 05:41:37]
Sierra Chart Engineering - Posts: 89738 | Ending Date: 2021-04-05
We have released version 1294 which solves this problem described in post #6 with multistage downloads from IQ Feed. Update by following the instructions here:
https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate

This problem only affected IQ Feed and TeleTrader.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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