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Date/Time: Tue, 19 Mar 2024 10:41:01 +0000



Blank Quotesheet since today

View Count: 1439

[2015-08-25 09:25:10]
Cavalry3162 - Posts: 523
Hello Support,

since today i get a blank quotesheet. i updated to the latest prerelease yesterday and thought it might be this, switched buck several versions until the latest release but still a no go.
right now i am on the latest prerelease again.

in the screenshot attached, you can see the issue. i've attached the message log as well.

a quick look into the log brought up stuff like this:

Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 28. Symbol: NISS-NYSE . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 28. Symbol: NISS-NYSE . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 28. Symbol: NISS-NYSE . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 29. Symbol: NISS-SP . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 29. Symbol: NISS-SP . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 29. Symbol: NISS-SP . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 30. Symbol: NISS-NQ . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 30. Symbol: NISS-NQ . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 30. Symbol: NISS-NQ . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 31. Symbol: NISS-TF . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 31. Symbol: NISS-TF . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 31. Symbol: NISS-TF . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 32. Symbol: NISS-YM . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 32. Symbol: NISS-YM . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 32. Symbol: NISS-YM . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 34. Symbol: NISS-NASDAQ . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'be' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 34. Symbol: NISS-NASDAQ . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 34. Symbol: NISS-NASDAQ . | 2015-08-25 04:53:42
Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:42
Message from IB: Error validating request:-'zd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 35. Symbol: TICK-NYSE . | 2015-08-25 04:53:42
Message from IB: Error validating request:-'wd' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 35. Symbol: TICK-NYSE . | 2015-08-25 04:53:42
Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - NQ-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - NQ-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - NQ-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - TF-201509-NYBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - TF-201509-NYBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - TF-201509-NYBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - YM-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - YM-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - YM-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - EUR.USD-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - EUR.USD-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - EUR.USD-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - EUR.CHF-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - EUR.CHF-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - EUR.CHF-CASH-IDEALPRO is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - CL-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - CL-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - CL-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - NG-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - NG-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - NG-201509-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - GC-201512-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - GC-201512-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - GC-201512-NYMEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - ZB-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - ZB-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43
Symbol Error - ZB-201509-ECBOT is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43

how can these be improperly formatted today and werent yesterday? i was using this quotesheet for months..

charts and DOMs are working fine, though

i also tried to open a new quotesheet with no theses symbols. no luck..

please advise.

thanks,
Andreas
Date Time Of Last Edit: 2015-08-25 09:25:54
image2015-08-25_05-08-10.png / V - Attached On 2015-08-25 09:24:53 UTC - Size: 46.45 KB - 467 views
attachment2015-08-25_message_log.txt - Attached On 2015-08-25 09:24:57 UTC - Size: 441.53 KB - 387 views
[2015-08-25 10:10:50]
Sierra Chart Engineering - Posts: 104368
Perform a Full Reset of the Symbol Settings as documented here:
https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps

Something is going wrong on the Interactive Brokers side for this error to be occurring:

Symbol Error - ES-201509-GLOBEX is unknown, unavailable, or improperly formatted. Invalid destination exchange specified | 2015-08-25 04:53:43

However, it is possible by resetting the Symbol Settings in Sierra Chart, it might indirectly solve this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-08-25 10:12:01
[2015-08-25 12:17:21]
Cavalry3162 - Posts: 523
hello support,

thank you, but that didnt help.

made a full reset --> disconnect --> reconnect --> nope
made another reset --> restarted the platform --> nope

so that must be something else, i guess
[2015-08-25 12:22:06]
Cavalry3162 - Posts: 523
i've found what the issue was..

for some reason all symbols in the quotesheet got a trailing space... i've removed the space and now its working again.

that must have happened with the update to the latest version as i havent touched the quotesheet for months.

maybe you can talk a look on your side, i consider it as closed.

thanks.
Date Time Of Last Edit: 2015-08-25 12:22:42
[2015-08-25 17:29:22]
Sierra Chart Engineering - Posts: 104368
OK we will fix this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-08-25 17:39:26]
Cavalry3162 - Posts: 523
fyi - that didnt fix it, i get the last quote but after that no real time data anymore..

thats very odd.
[2015-08-25 18:54:57]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart.

Open that Quote Sheet and provide a copy of the Message Log again so we can look at this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-08-25 18:58:47]
Cavalry3162 - Posts: 523
there you go...

same error messages like before and the quotesheet is empty again.
attachment2015-08-25_message_log_number_2.txt - Attached On 2015-08-25 18:58:25 UTC - Size: 630.61 KB - 383 views
[2015-08-26 06:00:45]
Sierra Chart Engineering - Posts: 104368
Update to the latest prerelease again. We made a revision which should resolve this. Use Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-08-26 06:03:14]
Cavalry3162 - Posts: 523
that did the trick, issue resoved.

thanks
Andreas

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