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Date/Time: Fri, 26 Apr 2024 08:23:32 +0000



sierra will not connect to data feed

View Count: 1057

[2015-08-15 05:12:39]
User488443 - Posts: 5
Software version: 1282 | 2015-08-15 05:54:27
Uses New Spreadsheets | 2015-08-15 05:54:27
Enabled for: Advanced Features. | 2015-08-15 05:54:27
Enabled for: Sierra Chart Historical Data Service. | 2015-08-15 05:54:27
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-08-15 05:54:27
Current selected Data/Trading service: AMP/TTNet | 2015-08-15 05:54:27
Chart Update Interval: 500 | 2015-08-15 05:54:27
Data/Trade Service Settings automatically set. | 2015-08-15 05:54:27
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2015-08-15 05:54:27
2015-08-14 23:54:27 Local computer clock time | 2015-08-15 05:54:27
2015-08-15 04:54:27 GMT time | 2015-08-15 05:54:27
2015-08-15 05:54:27 Time zone adjusted time | 2015-08-15 05:54:27
Time difference to server time: 2 seconds. | 2015-08-15 05:54:27
Program path: C:\SierraChart\ | 2015-08-15 05:54:27
Data Files path: C:\SierraChart\Data\ | 2015-08-15 05:54:27
OS Version Number: 6.2 | 2015-08-15 05:54:27
Locale Information: C | 2015-08-15 05:54:27

Checking for new symbol settings for tt | 2015-08-15 05:54:27
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-08-15 05:54:27
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-08-15 05:54:27
Symbol settings are up-to-date for tt | 2015-08-15 05:54:27


AMP/TTNet | Connecting. | 2015-08-15 06:01:00
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-08-15 06:01:00
TT FIX Data socket (37) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-15 06:01:02
TT FIX Data socket (37) | Shutdown and closed. | 2015-08-15 06:01:02
TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2015-08-15 06:01:02
TT FIX Data: Disconnected. | 2015-08-15 06:01:02
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-15 06:01:02
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-15 06:01:02
TT FIX Data: DisconnectFIX called. | 2015-08-15 06:01:02
TT FIX Trading: DisconnectFIX called. | 2015-08-15 06:01:02
AMP/TTNet | Disconnected. | 2015-08-15 06:01:02
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-15 06:01:02

AMP/TTNet | Connecting. | 2015-08-15 06:04:02
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-08-15 06:04:02
TT FIX Data socket (38) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-08-15 06:04:03
TT FIX Data socket (38) | Shutdown and closed. | 2015-08-15 06:04:03
TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2015-08-15 06:04:03
TT FIX Data: Disconnected. | 2015-08-15 06:04:03
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-08-15 06:04:03
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-08-15 06:04:03
TT FIX Data: DisconnectFIX called. | 2015-08-15 06:04:03
TT FIX Trading: DisconnectFIX called. | 2015-08-15 06:04:03
AMP/TTNet | Disconnected. | 2015-08-15 06:04:03
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-08-15 06:04:03

AMP/TTNet | Connecting. | 2015-08-15 06:07:03
TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-08-15 06:07:03
File >> Disconnect selected. | 2015-08-15 06:07:03
TT FIX Data: DisconnectFIX called. | 2015-08-15 06:07:03
TT FIX Data socket (39) | Shutdown and closed. | 2015-08-15 06:07:03
TT FIX Data: Socket connection was closed without any logout messages sent or received. | 2015-08-15 06:07:03
TT FIX Data: Disconnected. | 2015-08-15 06:07:03
TT FIX Trading: DisconnectFIX called. | 2015-08-15 06:07:03
AMP/TTNet | Disconnected. | 2015-08-15 06:07:03
Date Time Of Last Edit: 2015-08-15 22:36:16
[2015-08-15 22:30:57]
Sierra Chart Engineering - Posts: 104368
The server is not available over the weekend:
Trading Technologies Trading Platform Service: Availability of Trading Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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