Login Page - Create Account

Support Board


Date/Time: Mon, 29 Apr 2024 06:18:36 +0000



Unable to connect to TransAct- Trade service log.

View Count: 988

[2015-08-13 00:17:37]
User507209 - Posts: 3
Was working fine today. I an now unable to connect. I am able to connect through Transact Desktop but not sierra. I believe this started after todays upgrade.

Here is the message log.

TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2015-08-12 20:15:22
TransAct Trading | You Are Connecting To A Demo Price Server | 2015-08-12 20:15:22
TransAct Trading | Disabled API Token | 2015-08-12 20:15:23
TransAct Trading | Connection Lost To Transact Price Server. | 2015-08-12 20:15:23

Thank you.
[2015-08-13 00:28:49]
User507209 - Posts: 3
I am trying there demo.
[2015-08-13 04:05:06]
Sierra Chart Engineering - Posts: 104368
We need to contact TransAct about this.

We will let them know about this problem:

TransAct Trading | Disabled API Token | 2015-08-12 20:15:23
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-08-13 20:02:15]
Sierra Chart Engineering - Posts: 104368
TransAct has reported to us this problem is now fixed.

Select File >> Connect to Data Feed to connect to the data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-12-03 14:27:04]
User890791 - Posts: 1
Hi there, am also experiencing this today, "disabled api token" Yesterday was working fine.

TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2019-12-03 09:21:58 *
TransAct Trading | Disabled API Token | 2019-12-03 09:21:59 *
TransAct Trading | Connection Lost To Transact Price Server. | 2019-12-03 09:21:59 *


thanks
[2019-12-03 14:32:05]
Sierra Chart Engineering - Posts: 104368
You need to contact Transact or your broker for help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account