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Date/Time: Fri, 06 Dec 2019 18:28:20 +0000



Unable to connect to TransAct- Trade service log.

[2015-08-13 00:17:37]
User507209 - Posts: 3
Was working fine today. I an now unable to connect. I am able to connect through Transact Desktop but not sierra. I believe this started after todays upgrade.

Here is the message log.

TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2015-08-12 20:15:22
TransAct Trading | You Are Connecting To A Demo Price Server | 2015-08-12 20:15:22
TransAct Trading | Disabled API Token | 2015-08-12 20:15:23
TransAct Trading | Connection Lost To Transact Price Server. | 2015-08-12 20:15:23

Thank you.
[2015-08-13 00:28:49]
User507209 - Posts: 3
I am trying there demo.
[2015-08-13 04:05:06]
Sierra Chart Engineering - Posts: 78965
We need to contact TransAct about this.

We will let them know about this problem:

TransAct Trading | Disabled API Token | 2015-08-12 20:15:23
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2015-08-13 20:02:15]
Sierra Chart Engineering - Posts: 78965
TransAct has reported to us this problem is now fixed.

Select File >> Connect to Data Feed to connect to the data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-12-03 14:27:04]
User890791 - Posts: 1
Hi there, am also experiencing this today, "disabled api token" Yesterday was working fine.

TransAct Trading | You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2019-12-03 09:21:58 *
TransAct Trading | Disabled API Token | 2019-12-03 09:21:59 *
TransAct Trading | Connection Lost To Transact Price Server. | 2019-12-03 09:21:59 *


thanks
[2019-12-03 14:32:05]
Sierra Chart Engineering - Posts: 78965
You need to contact Transact or your broker for help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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