Support Board
Date/Time: Mon, 27 Oct 2025 10:59:00 +0000
The data feed is not working
View Count: 1056
| [2015-08-06 13:33:33] |
| JRA - Posts: 97 |
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I realised today that for the last 2 days I am not getting data from the paid data feed but rather directly from IB. Apart from the latest update I haven't changed anything. Any help?
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| [2015-08-06 13:40:32] |
| JRA - Posts: 97 |
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Actually last time I had data from the paid data feed was Friday.
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| [2015-08-06 13:41:54] |
| JRA - Posts: 97 |
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And here is the receipt that got paid 2015-08-01 05:03:33 -3.25 USD Sierra Chart Real-Time and Historical Exchange Data Feed - Exchange Fee 2015-12-24 2015-08-01 05:02:28 -35.00 USD Sierra Chart Real-Time and Historical Exchange Data Feed |
| [2015-08-06 14:10:11] |
| JRA - Posts: 97 |
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Apparently, this is the first time since I am using Sierra that I didn’t logged in in my live account for more than 3 days but only in the IB sim. I just logged in my live and everything works.
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| [2015-08-06 16:53:59] |
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Yes, you do need to be connected your live account at the start of every month.
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