Login Page - Create Account

Support Board


Date/Time: Sat, 27 Apr 2024 18:27:37 +0000



The data feed is not working

View Count: 875

[2015-08-06 13:33:33]
JRA - Posts: 97
I realised today that for the last 2 days I am not getting data from the paid data feed but rather directly from IB. Apart from the latest update I haven't changed anything. Any help?
[2015-08-06 13:40:32]
JRA - Posts: 97
Actually last time I had data from the paid data feed was Friday.
[2015-08-06 13:41:54]
JRA - Posts: 97
And here is the receipt that got paid

2015-08-01 05:03:33  -3.25 USD  Sierra Chart Real-Time and Historical Exchange Data Feed - Exchange Fee    2015-12-24
2015-08-01 05:02:28  -35.00 USD  Sierra Chart Real-Time and Historical Exchange Data Feed
[2015-08-06 14:10:11]
JRA - Posts: 97
Apparently, this is the first time since I am using Sierra that I didn’t logged in in my live account for more than 3 days but only in the IB sim. I just logged in my live and everything works.
[2015-08-06 16:53:59]
Sierra Chart Engineering - Posts: 104368
Yes, you do need to be connected your live account at the start of every month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account