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Date/Time: Mon, 23 May 2022 23:13:45 +0000



Notice: Incorrect Prices for Historical Charts

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[2013-06-11 10:17:35]
Sierra Chart Engineering - Posts: 102837
We are aware that historical data that many of you are using, is providing wrong prices for Forex and futures. We have let our data provider know about this. They should resolve it this morning.

When this is resolved, you just need to go to each Historical Chart for a symbol that is affected and select Edit >> Delete All Data and Download. You only need to do this once for each symbol.

Please do not make any postings on the support board about this issue. It will only clutter the board.


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-06-11 17:47:55
[2013-06-11 10:54:53]
tango - Posts: 2
Please could you let us know when this is done so we don't have to sit all day waiting
thanks

[2013-06-11 17:47:28]
Sierra Chart Engineering - Posts: 102837
The issue with the data has been fully resolved.

To correct the data , go to each Historical Chart for a symbol that is affected and select Edit >> Delete All Data and Download. You only need to do this once for each symbol.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-11 18:06:01]
pdesai - Posts: 3
The issue is still there for GC,6E and YM with continuous contract checked.

Edit: After restarting charts and re-downloading data, all the data seems to be fine now.

Thanks
Date Time Of Last Edit: 2013-06-11 19:45:14
image6E.PNG / V - Attached On 2013-06-11 18:05:05 UTC - Size: 86.16 KB - 474 views
[2013-06-12 07:02:03]
Marmany - Posts: 287
Logged on this morning 6:30 GMT using Edit >> Delete All Data and Download resulted in correct values for all Daily charts. Re-booted cpu a few minutes ago and data is incorrect for currency futures, metals, energy(apart from CL),YM, Eurex (apart from FGBL). Using Edit >> Delete All Data and Download is not now correcting the problem.
For info yesterday's closing price for 6BM3 is 156.42(should be more like 1.5642)
SC V985 and TransAct GSP feed.
Please investigate.
Date Time Of Last Edit: 2013-06-12 07:12:14
[2013-06-12 07:10:22]
Sierra Chart Engineering - Posts: 102837
We have contacted our data provider about this. We will just have to wait until they resolve this in the Chicago morning.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-06-12 07:20:00
[2013-06-12 07:59:18]
tobi - Posts: 349
Second day in a row with corrupted historical data. This is very annoying!!
Please let your data-provider know this.
[2013-06-12 17:51:25]
Sierra Chart Engineering - Posts: 102837
This problem is now resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-13 12:41:23]
cross - Posts: 70
FYI

One might need to quit Sierra and delete the historical symbol's daily data file under the Data directory (eg. E6#.dly) and then restart Sierra.. otherwise data before some date (for me that was 22th of March) might remain shifted even though the Delete & Download Data performed.
[2013-06-13 16:09:33]
Sierra Chart Engineering - Posts: 102837
All the data will be re-downloaded if you select Edit >> Delete All Data and Download.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-13 16:20:50]
HedgeTrader - Posts: 6
I completed this process and for some reason, my cumulative delta was erased and I now only have about a week's worth of CD plotting on my chart. This is through the IQ Feed's continuous contract back-adjusted [@ES#C]. How can I correct this?
[2013-06-13 16:27:18]
Sierra Chart Engineering - Posts: 102837
Please refer to:
http://www.sierrachart.com/index.php?l=doc/DTNIQFeed.html#TickLimitMarketHours
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-06-13 16:38:21]
HedgeTrader - Posts: 6
OK, thank you. So if I'm understanding this correctly, when Sierra downloads the tick data after the peak market hours, I will see up to the 120 days (beyond 8 days will be minute data)as I did in the past? No need to confirm if this is correct. If not, please let me know.

Thank you,
Ben
[2013-06-13 16:39:15]
Sierra Chart Engineering - Posts: 102837
Yes
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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