Home >> Support Board

Support Board

Date/Time: Sat, 27 Apr 2024 01:00:27 +0000

How to Post a Message for Support

Incessant Freezing, Delays of data in my Sierra platform

View Count: 862

[2015-07-30 09:15:36] #1 [Go To First Post]
User41473 - Posts: 21
Dear support, I will need somebody to quickly come to my aid. For more than three weeks now, my platform has been turning off and on(freezing, having delays). Please what could be the possible reason for the delays, the freezing and chart loosing data even when my internet connection is intact. I will need an assistance as quickly as possible.

[2015-07-30 09:18:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In this kind of case, the very first step is to start with new Chartbooks in order to simplify your Sierra Chart configuration. Do not use any existing Chartbooks. This is imperative in order to start from a clean state and gradually build up your configuration to what you require. To close your Chartbooks select File >> Close All Chartbooks. Do not use any Advanced Custom Studies either at least for the time being. More information about these can be found in help topic 17: Http://www.sierrachart.com/index.php?page=doc/helpdetails17.html Go to Global Settings >> General Settings and set the Chart Update Interval to 1000. This should take you to a point where everything is stable. After that refer to help topic 30 for all of the possible causes for high CPU usage: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-30 09:20:39

[2015-07-30 12:11:00] #3 [Go To First Post]
User41473 - Posts: 21
I have done all that but It does happen again and again. I will like to note that I don't have an Advanced Custom Studies. The issue of chart referencing is also not the case. I will like to send you the message log so you can see all the things it runs to know if you can figure out why this is happening. In those message log, I have some symbols I used some months before that I no longer use that it still processes in the log. Please see how you can help me resolve this. If you want me to send you the message log, please advice me on how to forward it to you.

[2015-07-30 16:52:23] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to post the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Also follow the instructions here to remove symbols that you no longer use: https://www.sierrachart.com/index.php?page=doc/doc_ChartDataFiles.html#DeletingChartDataFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-30 16:53:59

[2015-07-31 07:43:19] #5 [Go To First Post]
User41473 - Posts: 21
Software version: 1278 \| 2015-07-31 06:45:29 Uses Old Spreadsheets \| 2015-07-31 06:45:29 Enabled for: Advanced Features. \| 2015-07-31 06:45:29 Enabled for: Sierra Chart Historical Data Service. \| 2015-07-31 06:45:29 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-07-31 06:45:29 Current selected Data/Trading service: CQG FIX Trading \| 2015-07-31 06:45:29 Data/Trade Service Settings automatically set. \| 2015-07-31 06:45:29 Time Zone: +00:00:00 (UTC+00) \| 2015-07-31 06:45:29 2015-07-31 07:45:29 Local computer clock time \| 2015-07-31 06:45:29 2015-07-31 06:45:29 GMT time \| 2015-07-31 06:45:29 2015-07-31 06:45:29 Time zone adjusted time \| 2015-07-31 06:45:29 Time difference to server time: 2 seconds. \| 2015-07-31 06:45:29 Program path: C:\SierraChart\ \| 2015-07-31 06:45:29 Data Files path: C:\SierraChart\Data\ \| 2015-07-31 06:45:29 OS Version Number: 6.2 \| 2015-07-31 06:45:29 Locale Information: C \| 2015-07-31 06:45:29 Checking for new symbol settings for cqg \| 2015-07-31 06:45:29 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-07-31 06:45:29 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-07-31 06:45:29 Requesting symbol settings for cqg. Overwrite = on. \| 2015-07-31 06:45:30 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 06:45:34 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 06:45:34 Connecting to websocket server. \| 2015-07-31 06:45:34 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 06:45:34 Socket (2) \| Connected. \| 2015-07-31 06:45:35 Socket (2) \| Starting SSL connection. \| 2015-07-31 06:45:35 Symbol settings received. \| 2015-07-31 06:45:35 Processed received symbol settings \| 2015-07-31 06:45:35 Socket (2) \| SSL connection established. \| 2015-07-31 06:45:39 Opening websocket. \| 2015-07-31 06:45:39 Sending websocket handshake. \| 2015-07-31 06:45:39 Received websocket handshake acknowledgment. \| 2015-07-31 06:45:49 Web socket state is now open. \| 2015-07-31 06:45:49 CQG FIX Trading \| Websocket connected. \| 2015-07-31 06:45:49 CQG FIX Trading \| Sending market data logon message. \| 2015-07-31 06:45:49 CQG FIX Trading \| Logon successful. \| 2015-07-31 06:45:50 CQG FIX Trading \| Market data session connected. \| 2015-07-31 06:45:50 CQG FIX Trading \| Starting real-time market data updates for: F.US.USAU15. ID: 1 \| 2015-07-31 06:46:20 CQG FIX Trading \| Sending symbol resolution request for F.US.USAU15 \| 2015-07-31 06:46:20 Intraday data recording state for symbol F.US.USAU15 is set to download pending. \| 2015-07-31 06:46:20 HD Request # 2 \| Downloading Intraday chart data for F.US.USAU15 to the file F.US.USAU15.scid. Service: cqg \| 2015-07-31 06:46:20 HD Request # 2 \| Download start Date-Time: 2015-07-06 07:23:43.0 \| 2015-07-31 06:46:20 HD Request # 2 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-31 06:46:20 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-31 06:46:20 CQG FIX Trading \| Requesting market data for F.US.USAU15 \| 2015-07-31 06:46:20 Socket (3) \| Connected. \| 2015-07-31 06:46:20 HD Request # 2 \| Sending historical data logon request message. \| 2015-07-31 06:46:20 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2015-07-06 07:23:43. Record interval: 1. Symbol: F.US.USAU15 \| 2015-07-31 06:46:20 HD Request # 2 \| Decompressing data. \| 2015-07-31 06:46:21 HD Request # 2 \| Receiving Intraday data for F.US.USAU15 starting at 2015-07-06 07:23:43 \| 2015-07-31 06:46:21 HD Request # 2 \| Timestamp of first Intraday data file record written: 2015-07-06 07:23:43 \| 2015-07-31 06:46:21 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-07-31 06:48:35 Socket (3) \| Shutdown and closed. \| 2015-07-31 06:51:05 The network socket for historical data has been closed. \| 2015-07-31 06:51:05 HD Request # 2 \| Received 186955 records from 2015-07-06 07:23:43 to 2015-07-31 06:50:12 (25.0 days) and wrote 186955 records for F.US.USAU15 \| 2015-07-31 06:51:05 Added 18 Time and Sales records to Intraday data file for F.US.USAU15 after download. \| 2015-07-31 06:51:05 HD Request # 2 \| Intraday download COMPLETE for F.US.USAU15. Completion time: 4m 45s. Unique request ID: 1 \| 2015-07-31 06:51:05 Removed historical data download ID 1 \| 2015-07-31 06:51:05 Real-time Intraday chart data file updates started for F.US.USAU15 \| 2015-07-31 06:51:05 Web API Server Log: No response to server ping request sent 30 seconds ago. \| 2015-07-31 06:53:21 * The data feed was lost. There was no activity for at least 60.0 seconds. \| 2015-07-31 06:56:00 Connection to the external service has been lost. \| 2015-07-31 06:56:00 CQG FIX: DisconnectFIX called. \| 2015-07-31 06:56:00 CQG FIX Trading \| Sending logoff message. \| 2015-07-31 06:56:00 Socket (2) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-07-31 06:56:00 Socket (2) \| SSL has been shut down. \| 2015-07-31 06:56:00 Socket (2) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 06:56:00 Socket (2) \| Shutdown and closed. \| 2015-07-31 06:56:00 CQG FIX Trading \| Websocket closed. \| 2015-07-31 06:56:00 CQG FIX Trading \| Disconnected. \| 2015-07-31 06:56:00 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 06:56:00 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 06:56:05 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 06:56:05 Connecting to websocket server. \| 2015-07-31 06:56:05 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 06:56:07 Socket (4) \| Connected. \| 2015-07-31 06:56:07 Socket (4) \| Starting SSL connection. \| 2015-07-31 06:56:07 Socket (4) \| SSL connection established. \| 2015-07-31 06:56:08 Opening websocket. \| 2015-07-31 06:56:08 Sending websocket handshake. \| 2015-07-31 06:56:08 Received websocket handshake acknowledgment. \| 2015-07-31 06:56:08 Web socket state is now open. \| 2015-07-31 06:56:08 CQG FIX Trading \| Websocket connected. \| 2015-07-31 06:56:08 CQG FIX Trading \| Sending market data logon message. \| 2015-07-31 06:56:08 CQG FIX Trading \| Logon successful. \| 2015-07-31 06:56:09 CQG FIX Trading \| Market data session connected. \| 2015-07-31 06:56:09 CQG FIX Trading \| Starting real-time market data updates for: F.US.USAU15. ID: 1 \| 2015-07-31 06:56:09 CQG FIX Trading \| Sending symbol resolution request for F.US.USAU15 \| 2015-07-31 06:56:09 CQG FIX Trading \| Requesting market data for F.US.USAU15 \| 2015-07-31 06:56:09 Intraday data recording state for symbol F.US.USAU15 is set to download pending. \| 2015-07-31 06:56:12 HD Request # 3 \| Downloading Intraday chart data for F.US.USAU15 to the file F.US.USAU15.scid. Service: cqg \| 2015-07-31 06:56:12 HD Request # 3 \| Download start Date-Time: 2015-07-31 06:54:27.0 \| 2015-07-31 06:56:12 HD Request # 3 \| Using server: ds5.sierracharts.com port 10149 \| 2015-07-31 06:56:12 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-07-31 06:56:12 Socket (5) \| Connected. \| 2015-07-31 06:56:12 HD Request # 3 \| Sending historical data logon request message. \| 2015-07-31 06:56:12 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2015-07-31 06:54:27. Record interval: 1. Symbol: F.US.USAU15 \| 2015-07-31 06:56:13 HD Request # 3 \| Decompressing data. \| 2015-07-31 06:56:13 HD Request # 3 \| Receiving Intraday data for F.US.USAU15 starting at 2015-07-31 06:54:27 \| 2015-07-31 06:56:13 HD Request # 3 \| Timestamp of first Intraday data file record written: 2015-07-31 06:54:27 \| 2015-07-31 06:56:13 Socket (5) \| Shutdown and closed. \| 2015-07-31 06:56:13 The network socket for historical data has been closed. \| 2015-07-31 06:56:13 HD Request # 3 \| Received 5 records from 2015-07-31 06:54:27 to 2015-07-31 06:55:46 (79.0 seconds) and wrote 5 records for F.US.USAU15 \| 2015-07-31 06:56:13 HD Request # 3 \| Intraday download COMPLETE for F.US.USAU15. Completion time: 1s. Unique request ID: 2 \| 2015-07-31 06:56:13 Removed historical data download ID 2 \| 2015-07-31 06:56:13 Real-time Intraday chart data file updates started for F.US.USAU15 \| 2015-07-31 06:56:13 The data feed was lost. There was no activity for at least 60.0 seconds. \| 2015-07-31 07:01:02 Connection to the external service has been lost. \| 2015-07-31 07:01:02 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:01:02 CQG FIX Trading \| Sending logoff message. \| 2015-07-31 07:01:02 Socket (4) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-07-31 07:01:02 Socket (4) \| SSL has been shut down. \| 2015-07-31 07:01:02 Socket (4) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:01:02 Socket (4) \| Shutdown and closed. \| 2015-07-31 07:01:02 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:01:02 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:01:02 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:01:02 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:01:07 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:01:07 Connecting to websocket server. \| 2015-07-31 07:01:07 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:01:08 Socket (6) \| Connected. \| 2015-07-31 07:01:09 Socket (6) \| Starting SSL connection. \| 2015-07-31 07:01:09 Socket (6) \| SSL connection timed out. \| 2015-07-31 07:01:14 * Socket (6) \| SSL connection failed. \| 2015-07-31 07:01:14 Socket (6) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:01:14 Socket (6) \| Shutdown and closed. \| 2015-07-31 07:01:14 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:01:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-07-31 07:01:14 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-07-31 07:01:14 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:01:14 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:01:14 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:01:14 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:01:19 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:01:19 Connecting to websocket server. \| 2015-07-31 07:01:19 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:01:19 Socket (7) \| Connected. \| 2015-07-31 07:01:20 Socket (7) \| Starting SSL connection. \| 2015-07-31 07:01:20 Socket (7) \| SSL connection timed out. \| 2015-07-31 07:01:25 * Socket (7) \| SSL connection failed. \| 2015-07-31 07:01:25 Socket (7) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:01:25 Socket (7) \| Shutdown and closed. \| 2015-07-31 07:01:25 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:01:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-07-31 07:01:25 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-07-31 07:01:25 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:01:25 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:01:25 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:01:25 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:01:30 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:01:30 Connecting to websocket server. \| 2015-07-31 07:01:30 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:01:30 Socket (8) \| Connected. \| 2015-07-31 07:01:31 Socket (8) \| Starting SSL connection. \| 2015-07-31 07:01:31 Socket (8) \| SSL connection timed out. \| 2015-07-31 07:01:36 * Socket (8) \| SSL connection failed. \| 2015-07-31 07:01:36 Socket (8) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:01:36 Socket (8) \| Shutdown and closed. \| 2015-07-31 07:01:36 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:01:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-07-31 07:01:36 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-07-31 07:01:36 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:01:36 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:01:36 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:01:36 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:01:41 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:01:41 Connecting to websocket server. \| 2015-07-31 07:01:41 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:01:41 Socket (9) \| Connected. \| 2015-07-31 07:01:41 Socket (9) \| Starting SSL connection. \| 2015-07-31 07:01:41 Socket (9) \| SSL connection timed out. \| 2015-07-31 07:01:47 * Socket (9) \| SSL connection failed. \| 2015-07-31 07:01:47 Socket (9) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:01:47 Socket (9) \| Shutdown and closed. \| 2015-07-31 07:01:47 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:01:47 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-07-31 07:01:47 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-07-31 07:01:47 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:01:47 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:01:47 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:01:47 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:01:52 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:01:52 Connecting to websocket server. \| 2015-07-31 07:01:52 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:01:52 Socket (10) \| Connected. \| 2015-07-31 07:01:52 Socket (10) \| Starting SSL connection. \| 2015-07-31 07:01:52 Socket (10) \| SSL connection timed out. \| 2015-07-31 07:01:58 * Socket (10) \| SSL connection failed. \| 2015-07-31 07:01:58 Socket (10) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:01:58 Socket (10) \| Shutdown and closed. \| 2015-07-31 07:01:58 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:01:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-07-31 07:01:58 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-07-31 07:01:58 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:01:58 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:01:58 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:01:58 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:02:03 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:02:03 Connecting to websocket server. \| 2015-07-31 07:02:03 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:02:03 Socket (11) \| Connected. \| 2015-07-31 07:02:03 Socket (11) \| Starting SSL connection. \| 2015-07-31 07:02:03 Socket (11) \| SSL connection established. \| 2015-07-31 07:02:06 Opening websocket. \| 2015-07-31 07:02:06 Sending websocket handshake. \| 2015-07-31 07:02:06 Received websocket handshake acknowledgment. \| 2015-07-31 07:02:06 Web socket state is now open. \| 2015-07-31 07:02:06 CQG FIX Trading \| Websocket connected. \| 2015-07-31 07:02:06 CQG FIX Trading \| Sending market data logon message. \| 2015-07-31 07:02:06 CQG FIX Trading \| Logon successful. \| 2015-07-31 07:02:07 CQG FIX Trading \| Market data session connected. \| 2015-07-31 07:02:07 CQG FIX Trading \| Starting real-time market data updates for: F.US.USAU15. ID: 1 \| 2015-07-31 07:02:07 CQG FIX Trading \| Sending symbol resolution request for F.US.USAU15 \| 2015-07-31 07:02:07 CQG FIX Trading \| Requesting market data for F.US.USAU15 \| 2015-07-31 07:02:08 Intraday data recording state for symbol F.US.USAU15 is set to download pending. \| 2015-07-31 07:02:10 HD Request # 4 \| Downloading Intraday chart data for F.US.USAU15 to the file F.US.USAU15.scid. Service: cqg \| 2015-07-31 07:02:10 HD Request # 4 \| Download start Date-Time: 2015-07-31 06:59:48.0 \| 2015-07-31 07:02:10 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2015-07-31 07:02:10 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-07-31 07:02:10 Socket (12) \| Connected. \| 2015-07-31 07:02:10 HD Request # 4 \| Sending historical data logon request message. \| 2015-07-31 07:02:10 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2015-07-31 06:59:48. Record interval: 1. Symbol: F.US.USAU15 \| 2015-07-31 07:02:11 The data feed was lost. There was no activity for at least 60.0 seconds. \| 2015-07-31 07:03:19 Connection to the external service has been lost. \| 2015-07-31 07:03:19 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:03:19 CQG FIX Trading \| Sending logoff message. \| 2015-07-31 07:03:19 Socket (11) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-07-31 07:03:19 Socket (11) \| SSL has been shut down. \| 2015-07-31 07:03:19 Socket (11) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:03:19 Socket (11) \| Shutdown and closed. \| 2015-07-31 07:03:19 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:03:19 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:03:19 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:03:19 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:03:24 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:03:24 Connecting to websocket server. \| 2015-07-31 07:03:24 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:03:32 Socket (13) \| Connected. \| 2015-07-31 07:03:34 Socket (13) \| Starting SSL connection. \| 2015-07-31 07:03:34 Socket (13) \| SSL connection established. \| 2015-07-31 07:03:37 Opening websocket. \| 2015-07-31 07:03:37 Sending websocket handshake. \| 2015-07-31 07:03:37 Received websocket handshake acknowledgment. \| 2015-07-31 07:03:38 Web socket state is now open. \| 2015-07-31 07:03:38 CQG FIX Trading \| Websocket connected. \| 2015-07-31 07:03:38 CQG FIX Trading \| Sending market data logon message. \| 2015-07-31 07:03:38 CQG FIX Trading \| Logon successful. \| 2015-07-31 07:03:39 CQG FIX Trading \| Market data session connected. \| 2015-07-31 07:03:39 CQG FIX Trading \| Starting real-time market data updates for: F.US.USAU15. ID: 1 \| 2015-07-31 07:03:39 CQG FIX Trading \| Sending symbol resolution request for F.US.USAU15 \| 2015-07-31 07:03:39 CQG FIX Trading \| Requesting market data for F.US.USAU15 \| 2015-07-31 07:03:39 Historical data request is discarded because it is not for earlier data. \| 2015-07-31 07:03:42 Intraday data recording state for symbol F.US.USAU15 has been reset to downloading. \| 2015-07-31 07:03:42 HD Request # 4 \| Error downloading historical Intraday data for F.US.USAU15. The download timed out. \| 2015-07-31 07:05:11 * Socket (12) \| Shutdown and closed. \| 2015-07-31 07:05:11 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.USAU15 \| 2015-07-31 07:05:11 HD Request # 4 \| Receiving Intraday data for F.US.USAU15 starting at 2015-07-31 07:03:48 \| 2015-07-31 07:05:11 HD Request # 4 \| Timestamp of first Intraday data file record written: 2015-07-31 07:03:48 \| 2015-07-31 07:05:11 Added 39 Time and Sales records to Intraday data file for F.US.USAU15 after download. \| 2015-07-31 07:05:11 HD Request # 4 \| Intraday download COMPLETE for F.US.USAU15. Completion time: 3m 1s. Unique request ID: 3 \| 2015-07-31 07:05:11 Removed historical data download ID 3 \| 2015-07-31 07:05:11 Real-time Intraday chart data file updates started for F.US.USAU15 \| 2015-07-31 07:05:11 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.CLEU15.scid \| 2015-07-31 07:24:13 CQG FIX Trading \| Starting real-time market data updates for: F.US.CLEU15. ID: 2 \| 2015-07-31 07:24:13 CQG FIX Trading \| Sending symbol resolution request for F.US.CLEU15 \| 2015-07-31 07:24:13 Intraday data recording state for symbol F.US.CLEU15 is set to download pending. \| 2015-07-31 07:24:13 HD Request # 5 \| Downloading Intraday chart data for F.US.CLEU15 to the file F.US.CLEU15.scid. Service: cqg \| 2015-07-31 07:24:13 Compressing file: C:\SierraChart\Data\F.US.CLEU15.scid. This may take a while. \| 2015-07-31 07:24:13 HD Request # 5 \| Download start Date-Time: 2015-01-26 07:24:13.0 \| 2015-07-31 07:24:13 HD Request # 5 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-31 07:24:13 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-31 07:24:14 CQG FIX Trading \| Requesting market data for F.US.CLEU15 \| 2015-07-31 07:24:14 Socket (14) \| Connected. \| 2015-07-31 07:24:14 HD Request # 5 \| Sending historical data logon request message. \| 2015-07-31 07:24:14 HD Request # 5 \| Requesting Intraday data. Start Date-Time: 2015-01-26 07:24:13. Record interval: 1. Symbol: F.US.CLEU15 \| 2015-07-31 07:24:14 HD Request # 5 \| Decompressing data. \| 2015-07-31 07:24:15 HD Request # 5 \| Receiving Intraday data for F.US.CLEU15 starting at 2015-01-26 09:35:54 \| 2015-07-31 07:24:15 HD Request # 5 \| Timestamp of first Intraday data file record written: 2015-01-26 09:35:54 \| 2015-07-31 07:24:15 Error creating memory device context for chart. \| 2015-07-31 07:25:43 * Socket (14) \| Shutdown and closed. \| 2015-07-31 07:26:25 The network socket for historical data has been closed. \| 2015-07-31 07:26:25 HD Request # 5 \| Received 491650 records from 2015-01-26 09:35:54 to 2015-07-31 07:26:15 (185.9 days) and wrote 491650 records for F.US.CLEU15 \| 2015-07-31 07:26:25 HD Request # 5 \| Intraday download COMPLETE for F.US.CLEU15. Completion time: 2m 12s. Unique request ID: 5 \| 2015-07-31 07:26:25 Removed historical data download ID 5 \| 2015-07-31 07:26:25 Real-time Intraday chart data file updates started for F.US.CLEU15 \| 2015-07-31 07:26:25 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EU6U15.scid \| 2015-07-31 07:32:09 CQG FIX Trading \| Starting real-time market data updates for: F.US.EU6U15. ID: 3 \| 2015-07-31 07:32:10 CQG FIX Trading \| Sending symbol resolution request for F.US.EU6U15 \| 2015-07-31 07:32:10 Intraday data recording state for symbol F.US.EU6U15 is set to download pending. \| 2015-07-31 07:32:10 HD Request # 6 \| Downloading Intraday chart data for F.US.EU6U15 to the file F.US.EU6U15.scid. Service: cqg \| 2015-07-31 07:32:10 Compressing file: C:\SierraChart\Data\F.US.EU6U15.scid. This may take a while. \| 2015-07-31 07:32:10 HD Request # 6 \| Download start Date-Time: 2015-01-26 07:32:10.0 \| 2015-07-31 07:32:10 HD Request # 6 \| Using server: ds5.sierracharts.com port 10149 \| 2015-07-31 07:32:10 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-07-31 07:32:10 CQG FIX Trading \| Requesting market data for F.US.EU6U15 \| 2015-07-31 07:32:10 Socket (15) \| Connected. \| 2015-07-31 07:32:10 HD Request # 6 \| Sending historical data logon request message. \| 2015-07-31 07:32:10 HD Request # 6 \| Requesting Intraday data. Start Date-Time: 2015-01-26 07:32:10. Record interval: 1. Symbol: F.US.EU6U15 \| 2015-07-31 07:32:10 HD Request # 6 \| Decompressing data. \| 2015-07-31 07:32:11 HD Request # 6 \| Receiving Intraday data for F.US.EU6U15 starting at 2015-04-01 01:00:37 \| 2015-07-31 07:32:11 HD Request # 6 \| Timestamp of first Intraday data file record written: 2015-04-01 01:00:37 \| 2015-07-31 07:32:11 Socket (15) \| Shutdown and closed. \| 2015-07-31 07:32:53 The network socket for historical data has been closed. \| 2015-07-31 07:32:53 HD Request # 6 \| Received 673292 records from 2015-04-01 01:00:37 to 2015-07-31 07:32:48 (121.3 days) and wrote 673292 records for F.US.EU6U15 \| 2015-07-31 07:32:53 HD Request # 6 \| Intraday download COMPLETE for F.US.EU6U15. Completion time: 43s. Unique request ID: 6 \| 2015-07-31 07:32:53 Removed historical data download ID 6 \| 2015-07-31 07:32:53 Real-time Intraday chart data file updates started for F.US.EU6U15 \| 2015-07-31 07:32:53 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EEUU15.scid \| 2015-07-31 07:35:36 CQG FIX Trading \| Starting real-time market data updates for: F.US.EEUU15. ID: 4 \| 2015-07-31 07:35:37 CQG FIX Trading \| Sending symbol resolution request for F.US.EEUU15 \| 2015-07-31 07:35:37 Intraday data recording state for symbol F.US.EEUU15 is set to download pending. \| 2015-07-31 07:35:37 HD Request # 7 \| Downloading Intraday chart data for F.US.EEUU15 to the file F.US.EEUU15.scid. Service: cqg \| 2015-07-31 07:35:37 Compressing file: C:\SierraChart\Data\F.US.EEUU15.scid. This may take a while. \| 2015-07-31 07:35:37 HD Request # 7 \| Download start Date-Time: 2015-01-26 07:35:37.0 \| 2015-07-31 07:35:37 HD Request # 7 \| Using server: ds4.sierracharts.com port 10149 \| 2015-07-31 07:35:37 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-07-31 07:35:38 Socket (16) \| Connected. \| 2015-07-31 07:35:41 HD Request # 7 \| Sending historical data logon request message. \| 2015-07-31 07:35:41 HD Request # 7 \| Requesting Intraday data. Start Date-Time: 2015-01-26 07:35:37. Record interval: 1. Symbol: F.US.EEUU15 \| 2015-07-31 07:35:42 HD Request # 7 \| Decompressing data. \| 2015-07-31 07:35:44 HD Request # 7 \| Receiving Intraday data for F.US.EEUU15 starting at 2015-04-01 03:46:50 \| 2015-07-31 07:35:44 HD Request # 7 \| Timestamp of first Intraday data file record written: 2015-04-01 03:46:50 \| 2015-07-31 07:35:44 CQG FIX Trading \| Requesting market data for F.US.EEUU15 \| 2015-07-31 07:36:43 Socket (16) \| Shutdown and closed. \| 2015-07-31 07:36:44 The network socket for historical data has been closed. \| 2015-07-31 07:36:44 HD Request # 7 \| Received 92796 records from 2015-04-01 03:46:50 to 2015-07-31 07:35:50 (121.2 days) and wrote 92796 records for F.US.EEUU15 \| 2015-07-31 07:36:44 HD Request # 7 \| Intraday download COMPLETE for F.US.EEUU15. Completion time: 1m 7s. Unique request ID: 7 \| 2015-07-31 07:36:44 Removed historical data download ID 7 \| 2015-07-31 07:36:44 Real-time Intraday chart data file updates started for F.US.EEUU15 \| 2015-07-31 07:36:44 Web API Server Log: No response to server ping request sent 30 seconds ago. \| 2015-07-31 07:36:50 * Socket (13) \| Closed. No error. \| 2015-07-31 07:36:56 Websocket \| Received opcode Close. Received status code: 1000 \| 2015-07-31 07:36:56 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:36:56 Connection to the external service has been lost. \| 2015-07-31 07:36:56 Socket (13) \| SSL has been shut down. \| 2015-07-31 07:36:56 Socket (13) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:36:56 Socket (13) \| Shutdown and closed. \| 2015-07-31 07:36:56 Network socket for websocket has been closed by remote side. \| 2015-07-31 07:36:56 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:36:56 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:36:56 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:36:56 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:36:56 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:37:01 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:37:01 Connecting to websocket server. \| 2015-07-31 07:37:01 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:37:01 Socket (17) \| Connected. \| 2015-07-31 07:37:02 Socket (17) \| Starting SSL connection. \| 2015-07-31 07:37:02 Socket (17) \| SSL connection established. \| 2015-07-31 07:37:04 Opening websocket. \| 2015-07-31 07:37:04 Sending websocket handshake. \| 2015-07-31 07:37:04 Received websocket handshake acknowledgment. \| 2015-07-31 07:37:04 Web socket state is now open. \| 2015-07-31 07:37:04 CQG FIX Trading \| Websocket connected. \| 2015-07-31 07:37:04 CQG FIX Trading \| Sending market data logon message. \| 2015-07-31 07:37:04 CQG FIX Trading \| Logon successful. \| 2015-07-31 07:37:05 CQG FIX Trading \| Market data session connected. \| 2015-07-31 07:37:05 CQG FIX Trading \| Starting real-time market data updates for: F.US.EU6U15. ID: 1 \| 2015-07-31 07:37:05 CQG FIX Trading \| Sending symbol resolution request for F.US.EU6U15 \| 2015-07-31 07:37:05 CQG FIX Trading \| Starting real-time market data updates for: F.US.CLEU15. ID: 2 \| 2015-07-31 07:37:05 CQG FIX Trading \| Sending symbol resolution request for F.US.CLEU15 \| 2015-07-31 07:37:05 CQG FIX Trading \| Requesting market data for F.US.EU6U15 \| 2015-07-31 07:37:05 CQG FIX Trading \| Starting real-time market data updates for: F.US.EEUU15. ID: 3 \| 2015-07-31 07:37:05 CQG FIX Trading \| Sending symbol resolution request for F.US.EEUU15 \| 2015-07-31 07:37:05 CQG FIX Trading \| Starting real-time market data updates for: F.US.USAU15. ID: 4 \| 2015-07-31 07:37:05 CQG FIX Trading \| Sending symbol resolution request for F.US.USAU15 \| 2015-07-31 07:37:05 CQG FIX Trading \| Requesting market data for F.US.CLEU15 \| 2015-07-31 07:37:05 CQG FIX Trading \| Requesting market data for F.US.EEUU15 \| 2015-07-31 07:37:06 CQG FIX Trading \| Requesting market data for F.US.USAU15 \| 2015-07-31 07:37:06 Intraday data recording state for symbol F.US.EEUU15 is set to download pending. \| 2015-07-31 07:37:08 HD Request # 8 \| Downloading Intraday chart data for F.US.EEUU15 to the file F.US.EEUU15.scid. Service: cqg \| 2015-07-31 07:37:08 HD Request # 8 \| Download start Date-Time: 2015-07-31 07:35:50.0 \| 2015-07-31 07:37:08 HD Request # 8 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-31 07:37:08 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-31 07:37:08 Intraday data recording state for symbol F.US.USAU15 is set to download pending. \| 2015-07-31 07:37:08 Intraday data recording state for symbol F.US.EU6U15 is set to download pending. \| 2015-07-31 07:37:08 Intraday data recording state for symbol F.US.CLEU15 is set to download pending. \| 2015-07-31 07:37:08 Socket (18) \| Connected. \| 2015-07-31 07:37:08 HD Request # 8 \| Sending historical data logon request message. \| 2015-07-31 07:37:08 HD Request # 8 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:35:50. Record interval: 1. Symbol: F.US.EEUU15 \| 2015-07-31 07:37:08 HD Request # 8 \| Decompressing data. \| 2015-07-31 07:37:09 HD Request # 8 \| Receiving Intraday data for F.US.EEUU15 starting at 2015-07-31 07:35:50 \| 2015-07-31 07:37:09 HD Request # 8 \| Timestamp of first Intraday data file record written: 2015-07-31 07:35:50 \| 2015-07-31 07:37:09 Socket (18) \| Shutdown and closed. \| 2015-07-31 07:37:09 The network socket for historical data has been closed. \| 2015-07-31 07:37:09 HD Request # 8 \| Received 2 records from 2015-07-31 07:35:50 to 2015-07-31 07:37:07 (77.0 seconds) and wrote 2 records for F.US.EEUU15 \| 2015-07-31 07:37:09 HD Request # 8 \| Intraday download COMPLETE for F.US.EEUU15. Completion time: 0s. Unique request ID: 8 \| 2015-07-31 07:37:09 Removed historical data download ID 8 \| 2015-07-31 07:37:09 Real-time Intraday chart data file updates started for F.US.EEUU15 \| 2015-07-31 07:37:09 HD Request # 9 \| Downloading Intraday chart data for F.US.USAU15 to the file F.US.USAU15.scid. Service: cqg \| 2015-07-31 07:37:09 HD Request # 9 \| Download start Date-Time: 2015-07-31 07:36:10.0 \| 2015-07-31 07:37:09 HD Request # 9 \| Using server: ds5.sierracharts.com port 10149 \| 2015-07-31 07:37:09 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-07-31 07:37:09 Socket (19) \| Connected. \| 2015-07-31 07:37:09 HD Request # 9 \| Sending historical data logon request message. \| 2015-07-31 07:37:09 HD Request # 9 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:36:10. Record interval: 1. Symbol: F.US.USAU15 \| 2015-07-31 07:37:09 HD Request # 9 \| Decompressing data. \| 2015-07-31 07:37:09 HD Request # 9 \| Receiving Intraday data for F.US.USAU15 starting at 2015-07-31 07:36:10 \| 2015-07-31 07:37:09 HD Request # 9 \| Timestamp of first Intraday data file record written: 2015-07-31 07:36:10 \| 2015-07-31 07:37:09 Socket (19) \| Shutdown and closed. \| 2015-07-31 07:37:09 The network socket for historical data has been closed. \| 2015-07-31 07:37:09 HD Request # 9 \| Received 11 records from 2015-07-31 07:36:10 to 2015-07-31 07:36:54 (44.0 seconds) and wrote 11 records for F.US.USAU15 \| 2015-07-31 07:37:09 HD Request # 9 \| Intraday download COMPLETE for F.US.USAU15. Completion time: 0s. Unique request ID: 9 \| 2015-07-31 07:37:09 Removed historical data download ID 9 \| 2015-07-31 07:37:09 Real-time Intraday chart data file updates started for F.US.USAU15 \| 2015-07-31 07:37:09 HD Request # 10 \| Downloading Intraday chart data for F.US.EU6U15 to the file F.US.EU6U15.scid. Service: cqg \| 2015-07-31 07:37:09 HD Request # 10 \| Download start Date-Time: 2015-07-31 07:36:18.0 \| 2015-07-31 07:37:09 HD Request # 10 \| Using server: ds4.sierracharts.com port 10149 \| 2015-07-31 07:37:09 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-07-31 07:37:09 Socket (20) \| Connected. \| 2015-07-31 07:37:10 HD Request # 10 \| Sending historical data logon request message. \| 2015-07-31 07:37:10 HD Request # 10 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:36:18. Record interval: 1. Symbol: F.US.EU6U15 \| 2015-07-31 07:37:10 HD Request # 10 \| Decompressing data. \| 2015-07-31 07:37:10 HD Request # 10 \| Receiving Intraday data for F.US.EU6U15 starting at 2015-07-31 07:36:18 \| 2015-07-31 07:37:11 HD Request # 10 \| Timestamp of first Intraday data file record written: 2015-07-31 07:36:18 \| 2015-07-31 07:37:11 Socket (20) \| Shutdown and closed. \| 2015-07-31 07:37:11 The network socket for historical data has been closed. \| 2015-07-31 07:37:11 HD Request # 10 \| Received 17 records from 2015-07-31 07:36:18 to 2015-07-31 07:37:12 (54.0 seconds) and wrote 17 records for F.US.EU6U15 \| 2015-07-31 07:37:11 HD Request # 10 \| Intraday download COMPLETE for F.US.EU6U15. Completion time: 2s. Unique request ID: 10 \| 2015-07-31 07:37:11 Removed historical data download ID 10 \| 2015-07-31 07:37:11 Real-time Intraday chart data file updates started for F.US.EU6U15 \| 2015-07-31 07:37:11 HD Request # 11 \| Downloading Intraday chart data for F.US.CLEU15 to the file F.US.CLEU15.scid. Service: cqg \| 2015-07-31 07:37:11 HD Request # 11 \| Download start Date-Time: 2015-07-31 07:36:15.0 \| 2015-07-31 07:37:11 HD Request # 11 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-31 07:37:11 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-31 07:37:11 Socket (21) \| Connected. \| 2015-07-31 07:37:12 HD Request # 11 \| Sending historical data logon request message. \| 2015-07-31 07:37:12 HD Request # 11 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:36:15. Record interval: 1. Symbol: F.US.CLEU15 \| 2015-07-31 07:37:12 HD Request # 11 \| Decompressing data. \| 2015-07-31 07:37:12 HD Request # 11 \| Receiving Intraday data for F.US.CLEU15 starting at 2015-07-31 07:36:15 \| 2015-07-31 07:37:12 HD Request # 11 \| Timestamp of first Intraday data file record written: 2015-07-31 07:36:15 \| 2015-07-31 07:37:12 Socket (21) \| Shutdown and closed. \| 2015-07-31 07:37:12 The network socket for historical data has been closed. \| 2015-07-31 07:37:12 HD Request # 11 \| Received 16 records from 2015-07-31 07:36:15 to 2015-07-31 07:37:13 (58.0 seconds) and wrote 16 records for F.US.CLEU15 \| 2015-07-31 07:37:12 HD Request # 11 \| Intraday download COMPLETE for F.US.CLEU15. Completion time: 0s. Unique request ID: 11 \| 2015-07-31 07:37:12 Removed historical data download ID 11 \| 2015-07-31 07:37:12 Real-time Intraday chart data file updates started for F.US.CLEU15 \| 2015-07-31 07:37:12 The data feed was lost. There was no activity for at least 60.0 seconds. \| 2015-07-31 07:39:53 Connection to the external service has been lost. \| 2015-07-31 07:39:53 CQG FIX: DisconnectFIX called. \| 2015-07-31 07:39:54 CQG FIX Trading \| Sending logoff message. \| 2015-07-31 07:39:54 Socket (17) \| SSL shutdown indicates not able to send 'close notify'. \| 2015-07-31 07:39:54 Socket (17) \| SSL has been shut down. \| 2015-07-31 07:39:54 Socket (17) \| SSL object has been freed. SSL state is now disconnected. \| 2015-07-31 07:39:54 Socket (17) \| Shutdown and closed. \| 2015-07-31 07:39:54 CQG FIX Trading \| Websocket closed. \| 2015-07-31 07:39:54 CQG FIX Trading \| Disconnected. \| 2015-07-31 07:39:54 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-07-31 07:39:54 CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:39:59 CQG FIX Trading \| Connecting to market data server api.cqg.com \| 2015-07-31 07:39:59 Connecting to websocket server. \| 2015-07-31 07:39:59 Socket (0) \| Resolved address api.geo.cqg.com to IP 208.48.16.35 \| 2015-07-31 07:39:59 Socket (22) \| Connected. \| 2015-07-31 07:39:59 Socket (22) \| Starting SSL connection. \| 2015-07-31 07:39:59 Socket (22) \| SSL connection established. \| 2015-07-31 07:40:03 Opening websocket. \| 2015-07-31 07:40:03 Sending websocket handshake. \| 2015-07-31 07:40:03 Received websocket handshake acknowledgment. \| 2015-07-31 07:40:03 Web socket state is now open. \| 2015-07-31 07:40:03 CQG FIX Trading \| Websocket connected. \| 2015-07-31 07:40:03 CQG FIX Trading \| Sending market data logon message. \| 2015-07-31 07:40:03 CQG FIX Trading \| Logon successful. \| 2015-07-31 07:40:04 CQG FIX Trading \| Market data session connected. \| 2015-07-31 07:40:04 CQG FIX Trading \| Starting real-time market data updates for: F.US.EU6U15. ID: 1 \| 2015-07-31 07:40:04 CQG FIX Trading \| Sending symbol resolution request for F.US.EU6U15 \| 2015-07-31 07:40:04 CQG FIX Trading \| Starting real-time market data updates for: F.US.CLEU15. ID: 2 \| 2015-07-31 07:40:04 CQG FIX Trading \| Sending symbol resolution request for F.US.CLEU15 \| 2015-07-31 07:40:04 CQG FIX Trading \| Requesting market data for F.US.EU6U15 \| 2015-07-31 07:40:04 CQG FIX Trading \| Starting real-time market data updates for: F.US.EEUU15. ID: 3 \| 2015-07-31 07:40:04 CQG FIX Trading \| Sending symbol resolution request for F.US.EEUU15 \| 2015-07-31 07:40:04 CQG FIX Trading \| Starting real-time market data updates for: F.US.USAU15. ID: 4 \| 2015-07-31 07:40:04 CQG FIX Trading \| Sending symbol resolution request for F.US.USAU15 \| 2015-07-31 07:40:04 CQG FIX Trading \| Requesting market data for F.US.CLEU15 \| 2015-07-31 07:40:05 CQG FIX Trading \| Requesting market data for F.US.EEUU15 \| 2015-07-31 07:40:05 CQG FIX Trading \| Requesting market data for F.US.USAU15 \| 2015-07-31 07:40:05 Intraday data recording state for symbol F.US.EEUU15 is set to download pending. \| 2015-07-31 07:40:06 HD Request # 12 \| Downloading Intraday chart data for F.US.EEUU15 to the file F.US.EEUU15.scid. Service: cqg \| 2015-07-31 07:40:06 HD Request # 12 \| Download start Date-Time: 2015-07-31 07:38:03.0 \| 2015-07-31 07:40:06 HD Request # 12 \| Using server: ds5.sierracharts.com port 10149 \| 2015-07-31 07:40:06 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-07-31 07:40:06 Intraday data recording state for symbol F.US.USAU15 is set to download pending. \| 2015-07-31 07:40:06 Intraday data recording state for symbol F.US.EU6U15 is set to download pending. \| 2015-07-31 07:40:06 Intraday data recording state for symbol F.US.CLEU15 is set to download pending. \| 2015-07-31 07:40:06 Socket (23) \| Connected. \| 2015-07-31 07:40:07 HD Request # 12 \| Sending historical data logon request message. \| 2015-07-31 07:40:07 HD Request # 12 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:38:03. Record interval: 1. Symbol: F.US.EEUU15 \| 2015-07-31 07:40:07 HD Request # 12 \| Decompressing data. \| 2015-07-31 07:40:08 HD Request # 12 \| Receiving Intraday data for F.US.EEUU15 starting at 2015-07-31 07:38:03 \| 2015-07-31 07:40:08 HD Request # 12 \| Timestamp of first Intraday data file record written: 2015-07-31 07:38:03 \| 2015-07-31 07:40:08 Socket (23) \| Shutdown and closed. \| 2015-07-31 07:40:08 The network socket for historical data has been closed. \| 2015-07-31 07:40:08 HD Request # 12 \| Received 4 records from 2015-07-31 07:38:03 to 2015-07-31 07:39:43 (100.0 seconds) and wrote 4 records for F.US.EEUU15 \| 2015-07-31 07:40:08 HD Request # 12 \| Intraday download COMPLETE for F.US.EEUU15. Completion time: 2s. Unique request ID: 12 \| 2015-07-31 07:40:08 Removed historical data download ID 12 \| 2015-07-31 07:40:08 Real-time Intraday chart data file updates started for F.US.EEUU15 \| 2015-07-31 07:40:08 HD Request # 13 \| Downloading Intraday chart data for F.US.USAU15 to the file F.US.USAU15.scid. Service: cqg \| 2015-07-31 07:40:08 HD Request # 13 \| Download start Date-Time: 2015-07-31 07:38:05.0 \| 2015-07-31 07:40:08 HD Request # 13 \| Using server: ds4.sierracharts.com port 10149 \| 2015-07-31 07:40:08 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-07-31 07:40:08 Socket (24) \| Connected. \| 2015-07-31 07:40:08 HD Request # 13 \| Sending historical data logon request message. \| 2015-07-31 07:40:08 HD Request # 13 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:38:05. Record interval: 1. Symbol: F.US.USAU15 \| 2015-07-31 07:40:09 HD Request # 13 \| Decompressing data. \| 2015-07-31 07:40:11 HD Request # 13 \| Receiving Intraday data for F.US.USAU15 starting at 2015-07-31 07:38:05 \| 2015-07-31 07:40:11 HD Request # 13 \| Timestamp of first Intraday data file record written: 2015-07-31 07:38:05 \| 2015-07-31 07:40:11 Socket (24) \| Shutdown and closed. \| 2015-07-31 07:40:11 The network socket for historical data has been closed. \| 2015-07-31 07:40:11 HD Request # 13 \| Received 11 records from 2015-07-31 07:38:05 to 2015-07-31 07:40:11 (2.1 minutes) and wrote 11 records for F.US.USAU15 \| 2015-07-31 07:40:11 HD Request # 13 \| Intraday download COMPLETE for F.US.USAU15. Completion time: 3s. Unique request ID: 13 \| 2015-07-31 07:40:11 Removed historical data download ID 13 \| 2015-07-31 07:40:11 Real-time Intraday chart data file updates started for F.US.USAU15 \| 2015-07-31 07:40:11 HD Request # 14 \| Downloading Intraday chart data for F.US.EU6U15 to the file F.US.EU6U15.scid. Service: cqg \| 2015-07-31 07:40:11 HD Request # 14 \| Download start Date-Time: 2015-07-31 07:38:03.0 \| 2015-07-31 07:40:11 HD Request # 14 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-31 07:40:11 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-31 07:40:11 Socket (25) \| Connected. \| 2015-07-31 07:40:11 HD Request # 14 \| Sending historical data logon request message. \| 2015-07-31 07:40:11 HD Request # 14 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:38:03. Record interval: 1. Symbol: F.US.EU6U15 \| 2015-07-31 07:40:11 HD Request # 14 \| Decompressing data. \| 2015-07-31 07:40:12 HD Request # 14 \| Receiving Intraday data for F.US.EU6U15 starting at 2015-07-31 07:38:03 \| 2015-07-31 07:40:12 HD Request # 14 \| Timestamp of first Intraday data file record written: 2015-07-31 07:38:03 \| 2015-07-31 07:40:12 Socket (25) \| Shutdown and closed. \| 2015-07-31 07:40:12 The network socket for historical data has been closed. \| 2015-07-31 07:40:12 HD Request # 14 \| Received 35 records from 2015-07-31 07:38:03 to 2015-07-31 07:40:11 (2.1 minutes) and wrote 35 records for F.US.EU6U15 \| 2015-07-31 07:40:12 HD Request # 14 \| Intraday download COMPLETE for F.US.EU6U15. Completion time: 0s. Unique request ID: 14 \| 2015-07-31 07:40:12 Removed historical data download ID 14 \| 2015-07-31 07:40:12 Real-time Intraday chart data file updates started for F.US.EU6U15 \| 2015-07-31 07:40:12 HD Request # 15 \| Downloading Intraday chart data for F.US.CLEU15 to the file F.US.CLEU15.scid. Service: cqg \| 2015-07-31 07:40:12 HD Request # 15 \| Download start Date-Time: 2015-07-31 07:38:03.0 \| 2015-07-31 07:40:12 HD Request # 15 \| Using server: ds5.sierracharts.com port 10149 \| 2015-07-31 07:40:12 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-07-31 07:40:12 Socket (26) \| Connected. \| 2015-07-31 07:40:12 HD Request # 15 \| Sending historical data logon request message. \| 2015-07-31 07:40:12 HD Request # 15 \| Requesting Intraday data. Start Date-Time: 2015-07-31 07:38:03. Record interval: 1. Symbol: F.US.CLEU15 \| 2015-07-31 07:40:12 HD Request # 15 \| Decompressing data. \| 2015-07-31 07:40:12 HD Request # 15 \| Receiving Intraday data for F.US.CLEU15 starting at 2015-07-31 07:38:03 \| 2015-07-31 07:40:12 HD Request # 15 \| Timestamp of first Intraday data file record written: 2015-07-31 07:38:03 \| 2015-07-31 07:40:12 Socket (26) \| Shutdown and closed. \| 2015-07-31 07:40:12 The network socket for historical data has been closed. \| 2015-07-31 07:40:12 HD Request # 15 \| Received 27 records from 2015-07-31 07:38:03 to 2015-07-31 07:40:13 (2.2 minutes) and wrote 27 records for F.US.CLEU15 \| 2015-07-31 07:40:12 HD Request # 15 \| Intraday download COMPLETE for F.US.CLEU15. Completion time: 0s. Unique request ID: 15 \| 2015-07-31 07:40:12 Removed historical data download ID 15 \| 2015-07-31 07:40:12 Real-time Intraday chart data file updates started for F.US.CLEU15 \| 2015-07-31 07:40:12

[2015-07-31 09:33:28] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have looked at this Message Log. There is no connection to the CQG FIX trading server because you did not specify the Username and Password for that: CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:39:59 These are specified through Global Settings >> Data/Trade Service Settings. This indicates a connectivity problem to the CQG server or a problem with the CQG server: Web API Server Log: No response to server ping request sent 30 seconds ago. \| 2015-07-31 07:36:50 * This is a very unusual condition to occur that we almost never see: Error creating memory device context for chart. \| 2015-07-31 07:25:43 * We recommend restarting your computer and do not use any Transparent Draw Styles for studies. Do you use the Rectangle Drawing tool? In regards to the message above about the memory device context error, do you have another computer you can try? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-31 09:36:30

[2015-07-31 09:43:43] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you use the spreadsheet functionality in Sierra Chart? If not, use the version of Sierra Chart with New Spreadsheets. You can update through the Help menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: