Support Board

Date/Time: Wed, 08 May 2024 20:41:37 +0000

Post From: Incessant Freezing, Delays of data in my Sierra platform

[2015-07-31 09:33:28] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have looked at this Message Log. There is no connection to the CQG FIX trading server because you did not specify the Username and Password for that: CQG FIX: Not connecting to trading server because Username is not specified. \| 2015-07-31 07:39:59 These are specified through Global Settings >> Data/Trade Service Settings. This indicates a connectivity problem to the CQG server or a problem with the CQG server: Web API Server Log: No response to server ping request sent 30 seconds ago. \| 2015-07-31 07:36:50 * This is a very unusual condition to occur that we almost never see: Error creating memory device context for chart. \| 2015-07-31 07:25:43 * We recommend restarting your computer and do not use any Transparent Draw Styles for studies. Do you use the Rectangle Drawing tool? In regards to the message above about the memory device context error, do you have another computer you can try? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-31 09:36:30