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Direct MessagesDate/Time: Fri, 26 Apr 2024 02:52:22 +0000
Account Support Tickets
View Count: 937
| [2015-07-29 14:00:12] |
| davidbrooke - Posts: 55 |
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I'm trying to get setup for a free trial. I am coming from Amp Futures and the data feed is setup but for some reason Sierra Charts isn't setup. I have followed the instructions: 1. Created an account 2. Downloaded and installed the software. But right after I start Sierra Charts, it logs me out saying "Your current service package does not support this function". I sent an Account Support Ticket for the issue about 11 hours ago but haven't heard anything. Is this typical response time? Please advise. Thanks |
| [2015-07-29 14:45:16] |
| davidbrooke - Posts: 55 |
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I created a new Account Support Ticket 1438180948755.
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| [2015-07-29 17:37:59] |
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The Account Support Ticket was responded to. Also sometimes Account Support Tickets requesting an activation of the account are delayed because they require review. This is the reason for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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