Support Board
Date/Time: Sat, 10 May 2025 10:44:33 +0000
Sierra will not connect
View Count: 799
| [2015-07-21 17:34:10] |
| PeteSaellstroem - Posts: 1 |
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I get this error message: CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2015-07-21 12:28:04 CTS FIX - Firm: PTP | 2015-07-21 12:28:04 CTS FIX socket (0) | Resolved address fix-sim.t4login.com to IP 69.44.110.200 | 2015-07-21 12:28:05 CTS FIX socket (3) | Connected. | 2015-07-21 12:28:05 CTS FIX socket (3) | Starting SSL connection. | 2015-07-21 12:28:05 CTS FIX socket (3) | SSL connection established. | 2015-07-21 12:28:05 CTS FIX: Sending the Logon message. | 2015-07-21 12:28:05 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-07-21 12:28:06 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-07-21 12:28:06 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-07-21 12:28:06 * CTS FIX: Sending a Logout message. Text = Received Logout message. | 2015-07-21 12:28:06 CTS FIX socket (3) | SSL shutdown indicates not able to send 'close notify'. | 2015-07-21 12:28:06 CTS FIX socket (3) | SSL has been shut down. | 2015-07-21 12:28:06 CTS FIX socket (3) | SSL object has been freed. SSL state is now disconnected. | 2015-07-21 12:28:06 CTS FIX socket (3) | Shutdown and closed. | 2015-07-21 12:28:06 CTS FIX: Logged out and disconnected. | 2015-07-21 12:28:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-21 12:28:06 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-21 12:28:06 CTS FIX: DisconnectFIX called. | 2015-07-21 12:28:06 CTS FIX Historical Data: DisconnectFIX called. | 2015-07-21 12:28:06 CTS FIX: Disconnected. | 2015-07-21 12:28:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-21 12:28:06 I updated Sierra Chart to version 1269. I already contacted the data feed provider and they said they could login to the feed outside of Sierra. |
| [2015-07-21 17:55:46] |
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These are the relevant error messages: CTS FIX: Sending the Logon message. | 2015-07-21 12:28:05 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-07-21 12:28:06 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-07-21 12:28:06 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-07-21 12:28:06 * Refer to step 15 here for instructions: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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