Support Board
Date/Time: Sat, 10 May 2025 14:14:48 +0000
Post From: Sierra will not connect
| [2015-07-21 17:55:46] |
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These are the relevant error messages: CTS FIX: Sending the Logon message. | 2015-07-21 12:28:05 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-07-21 12:28:06 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-07-21 12:28:06 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-07-21 12:28:06 * Refer to step 15 here for instructions: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |