Login Page - Create Account

Support Board

Date/Time: Wed, 12 Aug 2020 14:54:40 +0000

charts are not updating anymore

[2015-07-13 11:22:29]
User14740 - Posts: 11 | Ending Date: 2017-03-07 [Expired]
The problem of my last request some months ago are still the same and not solved.
The question was: The graph update in numbers appears 5 seconds earlier than the graph is drawing the new result in the candles.
I want it instantly synchronized.

In the mean time this annoying and too complicated Sierra chart system gives me new problems.
Part of the charts are not updating as they should every split second according to market changes.
They keep silent untill I switch the connection off and on again.
That is not the way I would like to read charts.
How can I solve my problems?
[2015-07-13 17:25:11]
Sierra Chart Engineering - Posts: 88536 | Ending Date: 2021-04-05
You must disable the use of Interactive Brokers True real-time data:

Refer to help topic 4:

If you can avoid it, we recommend using another trading service other than Interactive Brokers. What markets do you trade?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:


Login Page - Create Account