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Date/Time: Wed, 12 Aug 2020 15:57:58 +0000



Log in says waiting to reconnect and never connects

[2015-07-06 12:16:47]
User182914 - Posts: 3 | Ending Date: 2016-04-10 [Expired]
Software version: 1261 | 2015-07-06 22:08:43
Uses New Spreadsheets | 2015-07-06 22:08:43
Usage end date: 2015-10-07 | 2015-07-06 22:08:43
Enabled for: Advanced Features. | 2015-07-06 22:08:43
Enabled for: Sierra Chart Historical Data Service. | 2015-07-06 22:08:43
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-07-06 22:08:43
Active service: Open E Cry FIX | 2015-07-06 22:08:43
Time Zone: +10:00:00 (AEST+10) | 2015-07-06 22:08:43
2015-07-06 22:08:43 Local computer clock time | 2015-07-06 22:08:43
2015-07-06 12:08:43 GMT time | 2015-07-06 22:08:43
2015-07-06 22:08:43 Time zone adjusted time | 2015-07-06 22:08:43
Time difference to server time: 0 seconds. | 2015-07-06 22:08:43
Program path: C:\SierraChart\ | 2015-07-06 22:08:43
Data Files path: C:\SierraChart\Data\ | 2015-07-06 22:08:43
OS Version Number: 6.1 | 2015-07-06 22:08:43
Locale Information: C | 2015-07-06 22:08:43

Checking for new symbol settings for oec | 2015-07-06 22:08:43
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-07-06 22:08:43
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-07-06 22:08:43
Symbol settings are up-to-date for oec | 2015-07-06 22:08:44

Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-07-06 22:10:44
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-07-06 22:10:44
OEC FIX Trading socket (30) | Connected. | 2015-07-06 22:10:45
OEC FIX Trading socket (30) | Starting SSL connection. | 2015-07-06 22:10:45
OEC FIX Trading socket (30) | SSL connection established. | 2015-07-06 22:10:45
OEC FIX Trading: Sending the Logon message. | 2015-07-06 22:10:45
OEC FIX Trading socket (30) | Closed. No error. | 2015-07-06 22:10:45
OEC FIX Trading socket (30) | SSL shutdown indicates not able to send 'close notify'. | 2015-07-06 22:10:45
OEC FIX Trading socket (30) | SSL has been shut down. | 2015-07-06 22:10:45
OEC FIX Trading socket (30) | SSL object has been freed. SSL state is now disconnected. | 2015-07-06 22:10:45
OEC FIX Trading socket (30) | Shutdown and closed. | 2015-07-06 22:10:45
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-07-06 22:10:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-07-06 22:10:45
To prevent further connection attempts, select 'File >> Disconnect'. | 2015-07-06 22:10:45
OEC FIX Trading: DisconnectFIX called. | 2015-07-06 22:10:45
Disconnected from Open E Cry. | 2015-07-06 22:10:45
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-07-06 22:10:45
Date Time Of Last Edit: 2015-07-06 16:30:36
[2015-07-06 16:29:53]
Sierra Chart Engineering - Posts: 88536 | Ending Date: 2021-04-05
These are the relevant error messages when connecting to OEC:

OEC FIX Trading socket (2) | SSL connection established. | 2015-07-06 22:08:50
OEC FIX Trading: Sending the Logon message. | 2015-07-06 22:08:50
OEC FIX Trading socket (2) | Closed. No error. | 2015-07-06 22:08:50

So you can see that when the Logon message is sent, the OEC server closes the connection immediately. Refer to the documentation here for help with this:
http://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem

You most likely are going to need to contact OEC for assistance for this kind of problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2015-07-06 16:30:12

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