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Error Downloading Historical Data

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[2015-07-03 19:20:05] #1 [Go To First Post]
User474413 - Posts: 5
Here is my message log: Software version: 1261 \| 2015-07-03 19:14:36 Uses New Spreadsheets \| 2015-07-03 19:14:36 Enabled for: Advanced Features. \| 2015-07-03 19:14:36 Enabled for: Advanced Features 2. \| 2015-07-03 19:14:36 Enabled for: Sierra Chart Historical Data Service. \| 2015-07-03 19:14:36 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-07-03 19:14:36 Active service: SC Forex Data (FXCM) \| 2015-07-03 19:14:36 Time Zone: +00:00:00 (UTC+00) \| 2015-07-03 19:14:36 2015-07-03 13:14:36 Local computer clock time \| 2015-07-03 19:14:36 2015-07-03 19:14:36 GMT time \| 2015-07-03 19:14:36 2015-07-03 19:14:36 Time zone adjusted time \| 2015-07-03 19:14:36 Time difference to server time: 0 seconds. \| 2015-07-03 19:14:36 Program path: C:\GreenChart\ \| 2015-07-03 19:14:36 Data Files path: C:\GreenChart\Data\ \| 2015-07-03 19:14:36 OS Version Number: 6.1 \| 2015-07-03 19:14:36 Locale Information: C \| 2015-07-03 19:14:36 Checking for new symbol settings for fxcm \| 2015-07-03 19:14:36 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-07-03 19:14:36 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-07-03 19:14:36 Symbol settings are up-to-date for fxcm \| 2015-07-03 19:14:37 Using proxy for http request. \| 2015-07-03 19:14:38 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-07-03 19:14:42 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Connecting to the server ds3.sierracharts.com. Port 443 \| 2015-07-03 19:14:42 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-03 19:14:42 Socket (2) \| Connected. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Connected to server. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Sending logon request message. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Server Name: SC Real-Time Server. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Successfully connected. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Starting real-time market data updates for: EURUSD. ID: 1 \| 2015-07-03 19:14:51 Intraday data recording state for symbol EURUSD is set to download pending. \| 2015-07-03 19:14:51 HD Request # 2 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2015-07-03 19:14:51 HD Request # 2 \| Download start Date-Time: 2015-07-03 19:12:28.0 \| 2015-07-03 19:14:51 HD Request # 2 \| Using server: ds5.sierracharts.com port 10149 \| 2015-07-03 19:14:51 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-07-03 19:14:51 Socket (3) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-07-03 19:14:52 Socket (3) \| Shutdown and closed. \| 2015-07-03 19:14:52 HD Request # 2 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2015-07-03 19:14:52 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2015-07-03 19:14:52 HD Request # 3 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2015-07-03 19:14:52 HD Request # 3 \| Download start Date-Time: 2015-07-03 19:12:28.0 \| 2015-07-03 19:14:52 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2015-07-03 19:14:52 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-07-03 19:14:52 Socket (4) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-07-03 19:14:53 Socket (4) \| Shutdown and closed. \| 2015-07-03 19:14:53 HD Request # 3 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2015-07-03 19:14:53 * HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2015-07-03 19:14:53 HD Request # 4 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2015-07-03 19:14:53 HD Request # 4 \| Download start Date-Time: 2015-07-03 19:12:28.0 \| 2015-07-03 19:14:53 HD Request # 4 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-03 19:14:53 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-03 19:14:53 Socket (5) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-07-03 19:14:54 Socket (5) \| Shutdown and closed. \| 2015-07-03 19:14:54 HD Request # 4 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2015-07-03 19:14:54 * HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2015-07-03 19:14:54 HD Request # 4 \| Intraday download COMPLETE for EURUSD. Completion time: 1s. Unique request ID: 1 \| 2015-07-03 19:14:54 Removed historical data download ID 1 \| 2015-07-03 19:14:54 Real-time Intraday chart data file updates started for EURUSD \| 2015-07-03 19:14:54

[2015-07-03 19:48:59] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to this section here for help with this: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#ErrorDownloadingDataSCHistoricalDataServer These are the relevant error messages: Socket (5) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-07-03 19:14:54 Socket (5) \| Shutdown and closed. \| 2015-07-03 19:14:54 HD Request # 4 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2015-07-03 19:14:54 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-03 20:27:18] #3 [Go To First Post]
User474413 - Posts: 5
Thanks. I tried disabling the local firewall and it still didn't work. I'm connected to the internet through a corporate VPN that has some controls over the firewall that I don't. The problem might be there. Do you have any advice for me in this case as far as what I need to tell my IT department to allow this connection?

[2015-07-03 22:46:37] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First follow the instructions in this section to use port 80: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#UsingPort80 Most likely that will resolve it. Or have the VPN allow port 10149. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-03 22:53:04] #5 [Go To First Post]
User474413 - Posts: 5
I tried both of those on my end and neither worked. For allowing the port I created a new inbound access rule and even turned off the firewall...ahhhh!

[2015-07-03 23:34:34] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The port is not likely blocked on the computer but on the network you are connected to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-06 15:38:04] #7 [Go To First Post]
User474413 - Posts: 5
I opened the port and my IT department is seeing the hits on that port but I still don't get the historical data download??

[2015-07-06 17:07:27] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What port did they open? Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-07-06 17:20:00] #9 [Go To First Post]
User474413 - Posts: 5
They opened port 10149 and it worked after I did an uninstall and reinstall. Thanks!

[2015-07-06 17:27:56] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
uninstall and reinstall. This does not make sense to us. An uninstall is a very rare thing that anyone would have to do with Sierra Chart. Really there is no reason to ever do this. Anyway, at this point we can no longer comment on what the problem was. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-06 17:28:17

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