Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 18:52:26 +0000

How to Post a Message for Support

Post From: Error Downloading Historical Data

[2015-07-03 19:20:05] Link To Thread - Link To Post [Go To First Post]
User474413 - Posts: 5
Here is my message log: Software version: 1261 \| 2015-07-03 19:14:36 Uses New Spreadsheets \| 2015-07-03 19:14:36 Enabled for: Advanced Features. \| 2015-07-03 19:14:36 Enabled for: Advanced Features 2. \| 2015-07-03 19:14:36 Enabled for: Sierra Chart Historical Data Service. \| 2015-07-03 19:14:36 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-07-03 19:14:36 Active service: SC Forex Data (FXCM) \| 2015-07-03 19:14:36 Time Zone: +00:00:00 (UTC+00) \| 2015-07-03 19:14:36 2015-07-03 13:14:36 Local computer clock time \| 2015-07-03 19:14:36 2015-07-03 19:14:36 GMT time \| 2015-07-03 19:14:36 2015-07-03 19:14:36 Time zone adjusted time \| 2015-07-03 19:14:36 Time difference to server time: 0 seconds. \| 2015-07-03 19:14:36 Program path: C:\GreenChart\ \| 2015-07-03 19:14:36 Data Files path: C:\GreenChart\Data\ \| 2015-07-03 19:14:36 OS Version Number: 6.1 \| 2015-07-03 19:14:36 Locale Information: C \| 2015-07-03 19:14:36 Checking for new symbol settings for fxcm \| 2015-07-03 19:14:36 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-07-03 19:14:36 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-07-03 19:14:36 Symbol settings are up-to-date for fxcm \| 2015-07-03 19:14:37 Using proxy for http request. \| 2015-07-03 19:14:38 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-07-03 19:14:42 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Connecting to the server ds3.sierracharts.com. Port 443 \| 2015-07-03 19:14:42 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-03 19:14:42 Socket (2) \| Connected. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Connected to server. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Sending logon request message. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Server Name: SC Real-Time Server. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Successfully connected. \| 2015-07-03 19:14:42 SC Forex Data (FXCM) \| Starting real-time market data updates for: EURUSD. ID: 1 \| 2015-07-03 19:14:51 Intraday data recording state for symbol EURUSD is set to download pending. \| 2015-07-03 19:14:51 HD Request # 2 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2015-07-03 19:14:51 HD Request # 2 \| Download start Date-Time: 2015-07-03 19:12:28.0 \| 2015-07-03 19:14:51 HD Request # 2 \| Using server: ds5.sierracharts.com port 10149 \| 2015-07-03 19:14:51 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-07-03 19:14:51 Socket (3) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-07-03 19:14:52 Socket (3) \| Shutdown and closed. \| 2015-07-03 19:14:52 HD Request # 2 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2015-07-03 19:14:52 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2015-07-03 19:14:52 HD Request # 3 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2015-07-03 19:14:52 HD Request # 3 \| Download start Date-Time: 2015-07-03 19:12:28.0 \| 2015-07-03 19:14:52 HD Request # 3 \| Using server: ds4.sierracharts.com port 10149 \| 2015-07-03 19:14:52 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-07-03 19:14:52 Socket (4) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-07-03 19:14:53 Socket (4) \| Shutdown and closed. \| 2015-07-03 19:14:53 HD Request # 3 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2015-07-03 19:14:53 * HD Request # 3 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2015-07-03 19:14:53 HD Request # 4 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2015-07-03 19:14:53 HD Request # 4 \| Download start Date-Time: 2015-07-03 19:12:28.0 \| 2015-07-03 19:14:53 HD Request # 4 \| Using server: ds3.sierracharts.com port 10149 \| 2015-07-03 19:14:53 Socket (0) \| Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-07-03 19:14:53 Socket (5) \| Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. \| 2015-07-03 19:14:54 Socket (5) \| Shutdown and closed. \| 2015-07-03 19:14:54 HD Request # 4 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2015-07-03 19:14:54 * HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2015-07-03 19:14:54 HD Request # 4 \| Intraday download COMPLETE for EURUSD. Completion time: 1s. Unique request ID: 1 \| 2015-07-03 19:14:54 Removed historical data download ID 1 \| 2015-07-03 19:14:54 Real-time Intraday chart data file updates started for EURUSD \| 2015-07-03 19:14:54