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Date/Time: Thu, 18 Aug 2022 10:08:57 +0000



Pending order will not cancel

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[2013-06-07 14:37:56]
GaryD - Posts: 61
I have a pending buy stop order that will not cancel, will not move, etc. I have disconnected and reconected, I then restarted the computer, nothing worked. I called my broker and they show nothing on their side. What is concerning to me is that I then opened my laptop, and it was not on before, but it picked up the same pending order. Please advise. Thanks
[2013-06-07 15:49:48]
Sierra Chart Engineering - Posts: 104220
With the way that you describe it, it is 100% certain the trading backend is holding that order. Please contact your broker and have them investigate this more thoroughly. Sierra Chart is not going to display an order on a whole different system, if it does not exist on the trading server. It might not actually be working, but this is going to be a server-side issue.

So apparently the order is "Pending Open". So what they need to do is remove it from the system.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-06-07 15:50:12
[2013-06-07 19:27:24]
maxpi - Posts: 141
Are you with Interactivebrokers?
[2013-06-07 20:40:49]
Sierra Chart Engineering - Posts: 104220
They are not.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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