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Date/Time: Wed, 26 Jan 2022 06:01:57 +0000



Forex historical chart not downloading

View Count: 1265

[2013-06-06 17:06:43]
chobeo - Posts: 3
I'm doing File -> New/Open Historical chart.

I tried symbol RJ# and it works fine.
^EURUSD does not work. I'm using ATCharts 982 level 3.
It says my account type does not support ^EURUSD, why does RJ# work then?
I have Use Sierra Chart Historical Data service selected in Historical Daily Data service settings.
Included is the log for RJ# and ^EURUSD.

Message Log:
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\RJ#.dly | 2013-06-06 12:41:43
HD Request # 56 - Downloading Historical Daily chart data for RJ#. Starting date: 1963-06-07. Service: ddf | 2013-06-06 12:41:43
HD Request # 56 - Requesting historical Daily Continuous data for RJZ10 starting at 1963-06-06 | 2013-06-06 12:41:43
HD Request # 56 - Receiving historical Daily data for RJ# starting at 2001-06-25 | 2013-06-06 12:41:44
Writing historical daily data for RJ# to the file RJ#.dly | 2013-06-06 12:41:44
HD Request # 56 - Received 2960 records from 2001-06-25 00:00:00 to 2013-06-06 00:00:00 (12.0 years) and wrote 2960 records for RJ# | 2013-06-06 12:41:45
HD Request # 56 - Daily download COMPLETE for RJ# | 2013-06-06 12:41:45
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\^EURUSD.dly | 2013-06-06 12:42:16
HD Request # 57 - Downloading Historical Daily chart data for ^EURUSD. Starting date: 1963-06-07. Service: ddf | 2013-06-06 12:42:16
HD Request # 57 - The historical download request for symbol ^EURUSD is not supported with your account type. | 2013-06-06 12:42:16
HD Request # 57 - Skipping historical Daily data download for symbol ^EURUSD | 2013-06-06 12:42:16
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\^EURUSD.dly | 2013-06-06 12:42:26

[2013-06-06 17:44:53]
Sierra Chart Engineering - Posts: 100044
To get data for all available symbols with the Sierra Chart Historical Data service you must have a direct paid account with Sierra Chart. Please follow these instructions:
https://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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