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Date/Time: Mon, 11 Nov 2024 07:29:42 +0000



No chart is displayed - "package does not support this function"

View Count: 880

[2015-04-07 07:13:12]
ezfcharts00047 - Posts: 2
I have just installed old & new spreadsheet versions on my notebook. On the new spreadsheet I get the intraday chart but I don't get it on the old spreadsheet version. Following, the content of Massage LOG file.
An old spreadsheet version on my desktop is working properly. I don't run Sierra on both computers at the same time.

Please advise.
thanks

Software version: 1242 | 2015-04-07 02:29:48
Uses New Spreadsheets | 2015-04-07 02:29:48
Usage time has ended. EZFcharts is in Free mode. Features are restricted. | 2015-04-07 02:29:48
To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2015-04-07 02:29:48 *
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-04-07 02:29:48
Active service: Open E Cry FIX | 2015-04-07 02:29:48
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-04-07 02:29:48
2015-04-07 09:29:48 Local computer clock time | 2015-04-07 02:29:48
2015-04-07 06:29:48 GMT time | 2015-04-07 02:29:48
2015-04-07 02:29:48 Time zone adjusted time | 2015-04-07 02:29:48
Time difference to server time: 0 seconds. | 2015-04-07 02:29:48
Program path: C:\SierraChart-Old\ | 2015-04-07 02:29:48
Data Files path: C:\SierraChart-Old\Data\ | 2015-04-07 02:29:48
OS Version Number: 6.2 | 2015-04-07 02:29:48
Locale Information: C | 2015-04-07 02:29:48

Checking for new symbol settings for oec | 2015-04-07 02:29:48
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-04-07 02:29:48
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-04-07 02:29:48
Symbol settings are up-to-date for oec | 2015-04-07 02:29:48
Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-04-07 02:29:53 *
HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-04-07 02:29:53
HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-04-07 02:29:53
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:31:15
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:31:15
Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-04-07 02:31:15 *
Historical data service client indicated that downloads are not enabled for data type. | 2015-04-07 02:31:15
Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-04-07 02:31:15 *
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:32:01
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart-Old\Data\ESM5.scid | 2015-04-07 02:32:53

[2015-04-07 09:38:27]
Sierra Chart Engineering - Posts: 104368
We see what the problem is. You are not logging into Sierra Chart with your current account. Use this Account Name:
ezfcharts00049

Here are the instructions:
http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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