Login Page - Create Account

Support Board


Date/Time: Wed, 26 Jan 2022 05:05:24 +0000



CTS T4 Historical Data Request error message "No Permission"

View Count: 1254

[2013-05-30 04:41:44]
TopStepTraderAdmin - Posts: 6
Good evening,

One of our users, presumably currently on the free-trial version of SC, has sent us in the following error message:

I have set my Intraday data storage time unit in sierra to 1 min. I am still getting the permission error.

==============================================
HD Request # 1 - Downloading Intraday chart data for CME_Eq-ES-CME_20130600_ESM3 to the file CME_Eq-ES-CME_20130600_ESM3.scid. Service: cts | 2013-05-28 20:34:30
HD Request # 1 - CTS T4 Service: Sending request for historical Minute data. TradeDate: 2013-05-18 | 2013-05-28 20:34:30
CTS T4 Service: Error with historical data request. T4 Message: No Permission. | 2013-05-28 20:34:32
==============================================


Real-Time data appears to be unaffected. I appreciate your help!

-Tim
[2013-05-30 05:54:06]
Sierra Chart Engineering - Posts: 100044
CTS T4 Service: Error with historical data request. T4 Message: No Permission.
This means they do not have permission for historical data on the T4 system. Please contact CTS for help with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-30 20:16:56]
TopStepTraderAdmin - Posts: 6
To followup,

I have connected to CTS through SC utilizing this user's CTS connection credentials and do not receive the same errors. In fact, I am able to connect and pull historical data just fine.

Is there some sort of setting on SC that could be preventing the download of historical data or causing some-sort of conflict?

Thank you,
[2013-05-30 20:39:00]
Sierra Chart Engineering - Posts: 100044
There is no Sierra Chart specific setting which would cause this:
CTS T4 Service: Error with historical data request. T4 Message: No Permission.

If the CTS T4 connection information as it is entered into Sierra Chart is not correct, they would never even get to this point because they would not be able to connect to the T4 system.

In this particular case, the log files from the users system would have to be checked and sent to CTS. This is the location of the T4 logs:
C:\SierraChart\Trace\T4Logs


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-30 20:39:46
[2013-05-30 22:45:09]
TopStepTraderAdmin - Posts: 6
Trace files are attached.
attachmentSierra_4016_20130530_143622.T4TraceErrorLog - Attached On 2013-05-30 22:44:25 UTC - Size: 1.2 KB - 397 views
attachmentSierra_4016_20130530_143622.T4TraceLog - Attached On 2013-05-30 22:44:34 UTC - Size: 22.54 KB - 404 views
[2013-05-30 22:50:56]
Sierra Chart Engineering - Posts: 100044
These need to go to Cunningham Trading Systems. We are not qualified to analyze them nor do we have any ability to resolve the problem ourselves.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account