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Date/Time: Thu, 12 Dec 2024 19:53:12 +0000



Study Drawing Update Issue

View Count: 1760

[2015-03-24 14:21:05]
cmet - Posts: 564
Example: Initial Balance is plotted using Study/Overlay

During the first hour, when the IB is being created, if it makes a new high or low, a new dash gets created up or down. However, when the chart is refreshed (by opening the Studies window and clicking OK), the dash redraws itself at the current level in a single, unbroken line.

I thought this issue was fixed last year?

Here is a video of what I'm talking about: http://tinypic.com/player.php?v=zmdt21%3E&s=8#.VRFxppOKhjM

What's happening:

1. The yellow line is the IB. The dotted lines above and below are the IB extensions.
2. I am opening the Studies window
3. Clicking OK
4. All the lines snap to the current level and display as a solid line (as they should)


[2015-03-24 17:12:14]
Sierra Chart Engineering - Posts: 104368
What is the exact name of the study you are using?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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[2015-03-24 18:07:35]
cmet - Posts: 564
Initial Balance.

It's initially plotted on a 1 second chart (for accuracy) and then overlayed onto a TPO chart (as shown).

However, it doesn't matter what chart you plot it on with Study Price/Overlay, you still get the same "stuck" updating.
[2015-03-26 14:38:58]
cmet - Posts: 564
Thanks for fixing this but just wanted to let you know that it's still occurring in the Daily OHLC study


[2015-03-27 17:25:25]
Sierra Chart Engineering - Posts: 104368
We will solve this with the Daily OHLC study now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-04-23 14:03:34]
cmet - Posts: 564
This problem is back.
[2015-04-27 01:55:37]
Sierra Chart Engineering - Posts: 104368
We are testing this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-04-27 02:11:55]
Sierra Chart Engineering - Posts: 104368
We have done a test now using the High/Low for Time Period-Extended study and we do not see a problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-04-27 02:12:48
[2015-04-28 13:49:16]
cmet - Posts: 564
Please check Initial Balance. That's where I'm seeing the problem.
[2015-04-30 07:44:56]
Sierra Chart Engineering - Posts: 104368
Nothing has changed and a basic test does not reveal an inconsistency when using the Study/Price Overlay study to overlay the Initial Balance on another chart.

In order for us to help with this, you need to provide us a Chartbook which contains only two charts and no other charts, demonstrating the problem. Each of the charts must not contain any more than 1 study each.

You need to tell us what Date and Time and the time zone to begin a chart replay at which will reproduce the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-04-30 13:32:47]
cmet - Posts: 564
Updated to 1251 and no longer see the problem.
[2015-04-30 17:12:48]
Sierra Chart Engineering - Posts: 104368
Nothing was changed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-04-30 17:45:12]
cmet - Posts: 564
Well, I wasn't making it up. It was there and doesn't seem to be now.
[2015-04-30 23:21:48]
Sierra Chart Engineering - Posts: 104368
We know that you did not make anything up. And we genuinely want to find if there is a problem and solve it. We are only saying that nothing changed in relation to this and providing that information to you.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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