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Date/Time: Wed, 01 May 2024 00:43:57 +0000



Issue with one instrument for Sierra datafeed

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[2015-02-18 13:58:05]
darkpool - Posts: 39
Hi,

Please advise if there is currently an issue with the Sierra live datafeed specifically on the CME 10 year (ZN).
Other instruments are updating correctly, eg: ES
However the ZN prices are not updating. I have tried opening a ZN chart as well as a ZN quote board. It appears as though im not receiving ZN data for some reason.

I do not see any errors in the log.

Thank you.
Date Time Of Last Edit: 2015-02-18 13:58:27
[2015-02-18 14:24:36]
darkpool - Posts: 39
Please see attached screenshot taken at 08:21 CST. The quote board contains the ES and ZN.
As you can see the ES is fine. Last trade time is 08:21.
Something is wrong with the ZN. Last trade time is 18:03

Thanks.
imageCapture.PNG / V - Attached On 2015-02-18 14:24:08 UTC - Size: 42.27 KB - 290 views
[2015-02-18 16:44:22]
MKL17 - Posts: 35
I am also having the same issue regarding ZN
[2015-02-18 17:23:38]
User98316 - Posts: 10
ZB had also stopped updating.
[2015-02-18 17:35:33]
xRoads1 - Posts: 35
Having the same problem with ZB
[2015-02-18 17:54:42]
Sierra Chart Engineering - Posts: 104368
This has been resolved. It was a problem on one of our servers.

We do apologize for the delay with this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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