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No [M] indicator after the Symbol on the top line of the chart when using Sierra Chart Real-Time

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[2015-01-29 05:21:57] #1 [Go To First Post]
CMG - Posts: 179
Hi There, 1. After following set up instructions for Sierra Chart Real-Time and Historical Exchange Data Feed, I do not get the [M] indicator confirming connection to this data service (Set up was done in two computers, first computer is working find, but second computer is showing this problem). 2. Also there were no symbols showing in Global Settings>Symbol Settings, so symbol ESH5 was added manually and updated from server. 3. There is a [C] after the symbol. What does this [C] mean? Thanks

[2015-01-29 05:43:29] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1, 2. As explained at step 14 here, you need to set Sierra Chart to use one of the supported Trading services to get CME futures data: Sierra Chart Exchange Data Feed: Setup Instructions 3. This means it is a Continuous Users Contract chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-01-29 15:06:04] #3 [Go To First Post]
CMG - Posts: 179
Hi There, 1. Steps 1 through 20 were followed before contacting support. 2. I have doubled checked and instructions were followed accordingly. 3. Transact (with correct credentials)had been set up as trading service. SC connects to service. 4. However, problem persists as it is sometimes anticipated by SC set up instructions (step 19). Thanks

[2015-01-29 17:43:34] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So it sounds like you are missing the symbol settings. Clear the Message Log following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing Update the symbol settings as explained here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-29 17:43:54

[2015-01-29 20:59:40] #5 [Go To First Post]
CMG - Posts: 179
Requesting symbol settings for ta. Overwrite = on. \| 2015-01-29 15:55:17 Request for symbol settings completed. \| 2015-01-29 15:55:19 Processed received symbol settings \| 2015-01-29 15:55:19 File >> Disconnect selected. \| 2015-01-29 15:55:32 Transact Futures: Disconnected from the server. \| 2015-01-29 15:55:32 TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe \| 2015-01-29 15:55:34 TransAct: Connecting to the server 127.0.0.1. Port 1869 \| 2015-01-29 15:55:35 The network socket is connected. \| 2015-01-29 15:55:35 TransAct: Connected to server. \| 2015-01-29 15:55:35 DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. \| 2015-01-29 15:55:35 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2015-01-29 15:55:35 TransAct: Sending logon request message. \| 2015-01-29 15:55:35 Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. \| 2015-01-29 15:55:37 Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. \| 2015-01-29 15:55:37 Transact Futures - Successfully connected. Operation Successful. \| 2015-01-29 15:55:37 No SC real-time data feed mapping found for symbol: ESH5 \| 2015-01-29 15:55:37 TransAct - Starting real-time market data updates for: ESH5 \| 2015-01-29 15:55:37 No SC real-time data feed mapping found for symbol: ESH5 \| 2015-01-29 15:55:37 HD Request # 12 - Downloading Intraday chart data for ESH5 to the file ESH5.scid. Service: ta \| 2015-01-29 15:55:37 HD Request # 12 - Download start Date-Time: 2015-01-29 15:55:33.0 \| 2015-01-29 15:55:37 HD Request # 12 - Using server: ds5.sierracharts.com port 10149 \| 2015-01-29 15:55:37 TransAct - Starting real-time market data updates for: @ESH15 \| 2015-01-29 15:55:37 Resolved address ds5.sierracharts.com to IP 204.15.192.106 \| 2015-01-29 15:55:37 Symbol Error - @ESH15 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract \| 2015-01-29 15:55:37 The network socket is connected. \| 2015-01-29 15:55:37 HD Request # 12 - Sending historical data logon request message. \| 2015-01-29 15:55:37 TransAct - Starting real-time market data updates for: @ES#C \| 2015-01-29 15:55:37 Not starting updates for a symbol containing a #: @ES#C \| 2015-01-29 15:55:37 HD Request # 12 - Requesting up to 730 days of Intraday data. Record interval: 0 \| 2015-01-29 15:55:37 HD Request # 12 - Decompressing data. \| 2015-01-29 15:55:37 HD Request # 12 - Receiving Intraday data for ESH5 starting at 2015-01-29 15:55:33 \| 2015-01-29 15:55:37 HD Request # 12 - Timestamp of first Intraday data file record written: 2015-01-29 15:55:35 \| 2015-01-29 15:55:37 The network socket for historical data has been closed. \| 2015-01-29 15:55:37 HD Request # 12 - Received 78 records from 2015-01-29 15:55:33 to 2015-01-29 15:55:38 (5.0 seconds) and wrote 72 records for ESH5 \| 2015-01-29 15:55:37 Added 4 Time and Sales records to Intraday data file for ESH5 after download. \| 2015-01-29 15:55:37 HD Request # 12 - Intraday download COMPLETE for ESH5 \| 2015-01-29 15:55:37 Real-time Intraday chart data file updates started for ESH5 \| 2015-01-29 15:55:37 HD Request # 13 - Downloading Intraday chart data for @ESH15 to the file @ESH15.scid. Service: ta \| 2015-01-29 15:55:37 HD Request # 13 - Download start Date-Time: 2015-01-27 19:31:38.0 \| 2015-01-29 15:55:37 HD Request # 13 - Using server: ds3.sierracharts.com port 10149 \| 2015-01-29 15:55:37 Resolved address ds3.sierracharts.com to IP 65.182.172.164 \| 2015-01-29 15:55:37 The network socket is connected. \| 2015-01-29 15:55:37 HD Request # 13 - Sending historical data logon request message. \| 2015-01-29 15:55:37 HD Request # 13 - Requesting up to 730 days of Intraday data. Record interval: 0 \| 2015-01-29 15:55:37 The network socket for historical data has been closed. \| 2015-01-29 15:55:37 HD Request # 13 - Error downloading historical Intraday data for @ESH15. Historical data file not available for symbol. \| 2015-01-29 15:55:37 HD Request # 13 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @ESH15 \| 2015-01-29 15:55:37 HD Request # 13 - Intraday download COMPLETE for @ESH15 \| 2015-01-29 15:55:37 Real-time Intraday chart data file updates started for @ESH15 \| 2015-01-29 15:55:37 HD Request # 14 - Downloading Intraday chart data for @ES#C to the file @ES#C.scid. Service: ta \| 2015-01-29 15:55:37 HD Request # 14 - Download start Date-Time: 2015-01-27 19:31:38.0 \| 2015-01-29 15:55:37 HD Request # 14 - Using server: ds4.sierracharts.com port 10149 \| 2015-01-29 15:55:37 Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-01-29 15:55:38 The network socket is connected. \| 2015-01-29 15:55:38 HD Request # 14 - Sending historical data logon request message. \| 2015-01-29 15:55:38 HD Request # 14 - Requesting up to 730 days of Intraday data. Record interval: 0 \| 2015-01-29 15:55:38 The network socket for historical data has been closed. \| 2015-01-29 15:55:38 HD Request # 14 - Error downloading historical Intraday data for @ES#C. Historical data file not available for symbol. \| 2015-01-29 15:55:38 HD Request # 14 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for @ES#C \| 2015-01-29 15:55:38 HD Request # 14 - Intraday download COMPLETE for @ES#C \| 2015-01-29 15:55:38 Real-time Intraday chart data file updates started for @ES#C \| 2015-01-29 15:55:38 Requesting market depth updates for: ESH5 if supported. \| 2015-01-29 15:55:42

[2015-01-29 21:02:15] #6 [Go To First Post]
CMG - Posts: 179
As instructed on point 3, I am providing a copy of the message log. I did the global symbol update, but did not do the Full reset. It does not show the [M] still. Thanks.

[2015-01-29 21:09:49] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: No SC real-time data feed mapping found for symbol: ESH5 You are running an older version and we are not clear why the symbol mapping is not found. There are two things you can do. You can perform a "Full Reset" of the Symbol Settings. Or update to the latest version of Sierra Chart. Even if you update to the latest version of Sierra Chart, a Full Reset of the symbol settings might still be needed. To update Sierra Chart select Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-29 21:09:59

[2015-01-29 23:41:18] #8 [Go To First Post]
CMG - Posts: 179
I actually did that and it worked, however all my formulas on the spreadsheet are not working, seems like the columns moved with the update. I have had this problem before, I have very complex formulas and it is a hassle to fix them, any ideas on how to avoid this so I can have the latest SC versions always?

[2015-01-30 00:50:59] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
New Spreadsheets solve this problem with a new format to reference study Subgraphs. This is documented here: http://www.sierrachart.com/index.php?page=doc/doc_Spreadsheets.html#ReferencesStudySubgraphColumnsSpreadsheetStudy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-01-30 03:11:23] #10 [Go To First Post]
CMG - Posts: 179
I fix that, but my data jumps from December 2013 to March 2014, skipping Jan and Feb 2014. http://www.sierrachart.com/image.php?l=142258736538.png I did the full reset of the data as instructed above. Thanks

[2015-01-30 03:15:46] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions in this section here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-01-30 17:58:08] #12 [Go To First Post]
CMG - Posts: 179
Hello, I followed all your instructions a day still there is a gap in their I fo, what do we do? Thanks http://www.sierrachart.com/image.php?l=1422640448705.png

[2015-01-30 18:19:58] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Either the procedure given was not exactly followed, or for some reason it did not work properly. Therefore, follow the procedure here to delete the Intraday data files: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloadingByDeletingFiles Also, the chart is correct for us for that time period: http://www.sierrachart.com/image.php?l=1422641885420.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-01-30 18:21:25

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