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Date/Time: Sat, 21 Apr 2018 13:14:10 +0000



update data of new intraday chart

Support Request:
[2013-03-25 18:36:01]
Buddy - Posts: 12
today I made a new intraday chart with symbol ESTX50-201306-DTB (never used before)
I managed to get historical data by disconnecting and connecting again but intraday data are not coming in. I checked all possibilities from 3.1 to 3.10 but nothing helps.

Data are shown on TWS from Interactive Brokers

Please advice me what to do, thanks
Ton
[2013-03-25 19:05:22]
Sierra Chart Engineering - Posts: 59305
Is Sierra Chart actually receiving real-time data for that symbol? To confirm this, refer to help topic 3.4 here:

http://www.sierrachart.com/index.php?l=doc/helpdetails3.html#h3.4
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-25 19:06:13
[2013-03-25 19:42:36]
Buddy - Posts: 12
Situation still the same, historical data are coming in when I disconnect and connect again but intraday data not.
[2013-03-25 19:55:36]
Sierra Chart Engineering - Posts: 59305
Help topic 3.4 gives very precise instructions to determine if Sierra Chart is receiving real-time data for a particular symbol. Are you receiving real-time data for ESTX50-201306-DTB within Sierra Chart? We still do not have an answer to that question.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-03-25 19:56:05
[2013-03-26 10:11:19]
Buddy - Posts: 12
Answer:
When I stopped trying after 5 hours on monday Sierra Chart did not receive real/time data for ESTX50/201306/DTB
However after starting up on tuesday in the morning local time, your time about 06:00 intraday data real time were receiving by Sierra Chart. I don't know why.

Thank you for trying to help me

Ton

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