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Date/Time: Sat, 10 Dec 2022 10:03:21 +0000



V.978 and Transact

View Count: 3402

[2013-05-21 18:42:46]
Carl71 - Posts: 125
You have changed again the settings in DATA/TRADE SERVICE for Transact

It appears clear to me that the only option available for the Transact Service is SEND TRADES ONLY

I don't like this for many reasons
Please restore the previous option

Back to version 976

Thanks
Date Time Of Last Edit: 2013-05-21 18:46:55
[2013-05-21 18:45:02]
Sierra Chart Engineering - Posts: 104293
We cannot do that. We no longer have control over those options. This issue now solely rests with TransAct support. Under an agreement with TransAct, we no longer will be responsible for those options. All further discussion on this matter must be communicated to TransAct. Thank you for your understanding.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-21 18:45:12
[2013-05-21 18:48:49]
Carl71 - Posts: 125
So what does that mean?
I have to remain for the entire life with V.976?

No, This is not possible

I don't understand the reason why we have to do a step back
Update market depth only on trade is absolutely unacceptable nowadays

Transact Dom does not use this option
I have never seen a DOM that use this option
Date Time Of Last Edit: 2013-05-21 18:57:09
[2013-05-22 14:55:39]
User29582 - Posts: 33
This is BIG issue. V978 is not working using Mode 1(UDP) with Transact. We have to UN-check "use Mode 1".

It's too slow to use TCP.

This is Not acceptable.

Please fix it ASAP.
[2013-05-22 16:45:23]
Carl71 - Posts: 125
Let me know if you have in mind to restore the previous settings
Otherwise I will cancel my subscription to SC
Just tested a demo with Trade Navigator and all is fine

Date Time Of Last Edit: 2013-05-22 16:45:51
[2013-05-22 17:14:46]
Sierra Chart Engineering - Posts: 104293
We are looking into the connection issues.

We also talked TransAct about adding an option to send continuous market depth updates and they will add this within their own bridge software.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-22 17:15:13
[2013-05-22 19:39:33]
Carl71 - Posts: 125
This is good news

Thanks
Date Time Of Last Edit: 2013-05-22 19:39:55
[2013-05-23 18:29:16]
fobglobal - Posts: 51
Hi Carl71:

Is the issue resolved on Ver. 979? I am using 976 yet.

Thanks
[2013-05-23 20:09:05]
Carl71 - Posts: 125
No.
[2013-05-23 20:46:50]
User29582 - Posts: 33
V.978 frozen and needs to restart the connection today during the demo/live trading session for UDP connection to Transact/Infinity.


V.976 UDP connection stop working during live trading session and I had to switch to TCP connection to Transact/Infinity.


Please fix it asap.
[2013-05-23 20:48:41]
Sierra Chart Engineering - Posts: 104293
We will do a new release now with the new option for continuous market depth updates.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-23 23:49:11]
Sierra Chart Engineering - Posts: 104293
We got delayed with the release. We are doing it now.

When it comes to connection issues between the TransAct bridge and the TransAct server, we do not control that. TransAct support will be able to help you with that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-23 23:49:51
[2013-05-24 05:53:50]
Carl71 - Posts: 125
It's impossible to launch V.980

I've got this message "Initialization Error"

Please see the image attached

Back again to V.976
Date Time Of Last Edit: 2013-05-24 05:54:26
imageInitialization Error.png / V - Attached On 2013-05-24 05:53:45 UTC - Size: 21.74 KB - 556 views
[2013-05-24 06:23:24]
Sierra Chart Engineering - Posts: 104293
We realize now why this is occurring. We have corrected the problem. A new revision has been released. Please update again to the latest prerelease in 10 min.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-24 06:23:57
[2013-05-24 06:59:54]
Carl71 - Posts: 125
It does appear to be working properly.

Thanks
[2013-05-24 07:21:10]
Carl71 - Posts: 125
The time and sales instead does not work properly

Please check it
Date Time Of Last Edit: 2013-05-24 07:21:34
[2013-05-24 07:32:59]
Sierra Chart Engineering - Posts: 104293
We think we understand what you are seeing. There is an excessive number of trades being reported. This has to do with the type of message being sent over the GSP protocol connection. We have told TransAct what message type to use when they should be updating depth only. This should be resolved at the end of the day.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-24 07:56:04]
Carl71 - Posts: 125
Exactly

Here's a brief video I made

Watch the daily volume in the other time and sale when trades are printed
Date Time Of Last Edit: 2013-05-24 08:02:27
attachmentT&S Issue.avi - Attached On 2013-05-24 08:02:02 UTC - Size: 9.06 MB - 523 views
[2013-05-27 06:02:54]
Carl71 - Posts: 125
The issue is still present
[2013-05-27 07:05:16]
Sierra Chart Engineering - Posts: 104293
We had not done a new release.

Although, we have now done one. Please update by selecting Help >> Download Prerelease. We have confirmed that TransAct has resolved this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2013-05-27 07:05:38
[2013-05-27 07:21:08]
Carl71 - Posts: 125
Yes, it is working fine now

Thanks

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