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Date/Time: Thu, 28 Mar 2024 23:04:17 +0000



Sierra Charts DOM Buy/Sell Limit places order one tick below the price actually selected

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[2014-11-26 23:06:00]
User497809 - Posts: 4
I am using the Sierra Charts platform with the CQG datafeed. When I place an order on the DOM either a Buy or a Sell Limit it always places the order 1 tick below the actual price I selected. For example if the market is at 1190, I'll place the buy limit at 1180, and the order will work at 1179.9. Or if I place a sell limit at 1195, it will place the order at 1194.9. I am wondering if this is a setting that needs to be adjusted on the platform or if this is a problem within the CQG trade routing connection. I never had these problems when I was using the TTnet or Rithmic datafeeds. Please advise.

Note: If I use attached Child orders (Target Limit Sell at +10 ticks, Sell Stop at -10 ticks) these Child orders get placed at the correct distance from the price I selected. Only the Parent order gets placed 1 tick below. For e.g., I select Buy 1180 with Sell at 1181 and Sell Stop at 1179 then Parent Buy order gets placed at 1179.9 but Target Sell Child gets placed at 1181 and Sell Stop gets placed at 1179.

[2014-11-27 03:38:16]
Sierra Chart Engineering - Posts: 104368
This problem has been fixed. It was an issue arising with the new CQG web API used by Sierra Chart. Update Sierra Chart following these instructions:
http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-11-27 14:52:04]
User497809 - Posts: 4
So I downloaded and installed your updated release 1214.

It solves the issue I described above. New orders work ok now.

But I'm afraid there's an issue with order modifications. It's the same issue -- try to modify an already open limit order (buy or sell) and it places the order 1 tick below the selected modified price.

Awaiting your reply.

[2014-11-27 19:13:04]
Sierra Chart Engineering - Posts: 104368
We apologize for this. Order modifications got overlooked. We are fixing this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-12-02 18:38:40]
User497809 - Posts: 4
And how many more days till the fix please?

[2014-12-02 18:40:40]
Sierra Chart Engineering - Posts: 104368
It will be out this evening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-12-04 14:15:09]
User497809 - Posts: 4
That was 2 days ago. Still waiting.


[2014-12-04 18:02:55]
Sierra Chart Engineering - Posts: 104368
This has been released yesterday.

Update with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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