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Date/Time: Wed, 26 Jan 2022 04:29:20 +0000



rithmic 01 historical data does not complete

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[2013-05-17 13:05:49]
umair1 - Posts: 86
I'm using Rithmic 01 data feed with Sierra Chart. My broker is deep discount trading/crossland.

When opening a new chart or refreshing data on an existing chart (edit -> delete all data and download), the chart only pulls data up until about 2/21/2013, and does not pull data through the current date. Once there is a trade then it begins updating and there is a big gap in price between 2/21 and now. For example my 6JM3-CME chart is showing the last price on 2/21 at 0.010685, and then it suddenly jumps to the current price at 0.009758.

I tried pulling up a new chart of CLN3-CLZ3-NYMEX and the historical data goes back to 1/30 and then jumps to 5/17.

I tried installing the latest version, disconnecting and restarting to no avail. The date/time is set correctly on my computer. Sierra Chart is set to the los angeles time zone.

How do I fix this?
[2013-05-17 15:57:21]
Sierra Chart Engineering - Posts: 100043
Go to one of the charts and select Edit >> Delete All Data and Download. After the download completes, post a copy of the Message Log, by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-05-17 16:09:23]
umair1 - Posts: 86
I am not sure what is different now, but now it is working properly. Here is the log from this morning when it wasn't working:

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6JM3-CME.scid | 2013-05-17 05:53:35
HD Request # 153 - Downloading Intraday chart data for 6JM3-CME to the file 6JM3-CME.scid. Service: rim | 2013-05-17 05:53:36
HD Request # 153 - Requesting historical Minute data for 6JM3-CME | 2013-05-17 05:53:36
HD Request # 153 - Receiving Intraday data for 6JM3-CME starting at 2012-07-18 11:51:00 | 2013-05-17 05:53:36
HD Request # 153 - Timestamp of first Intraday data file record written: 2012-07-18 11:51:00 | 2013-05-17 05:53:36
HD Request # 153 - Received 3002 records from 2012-07-18 11:51:00 to 2013-02-20 05:38:00 (216.8 days) and wrote 3002 records for 6JM3-CME | 2013-05-17 05:53:36
HD Request # 153 - Intraday download COMPLETE for 6JM3-CME | 2013-05-17 05:53:36
Real-time intraday chart data file updates started for 6JM3-CME | 2013-05-17 05:53:36

Active service: Rithmic 01 | 2013-05-17 06:00:33
Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6JM3-CME.scid | 2013-05-17 06:00:38
HD Request # 154 - Downloading Intraday chart data for 6JM3-CME to the file 6JM3-CME.scid. Service: rim | 2013-05-17 06:00:38
HD Request # 154 - Requesting historical Minute data for 6JM3-CME | 2013-05-17 06:00:38
HD Request # 154 - Receiving Intraday data for 6JM3-CME starting at 2012-07-18 11:51:00 | 2013-05-17 06:00:38
HD Request # 154 - Timestamp of first Intraday data file record written: 2012-07-18 11:51:00 | 2013-05-17 06:00:38
HD Request # 154 - Received 2378 records from 2012-07-18 11:51:00 to 2013-02-13 17:06:00 (210.3 days) and wrote 2378 records for 6JM3-CME | 2013-05-17 06:00:39
HD Request # 154 - Intraday download COMPLETE for 6JM3-CME | 2013-05-17 06:00:39
Real-time intraday chart data file updates started for 6JM3-CME | 2013-05-17 06:00:39

[2013-05-17 16:10:49]
umair1 - Posts: 86
The first time 3002 records were written, the second time 2378 records were written, and if I try now, then 72973 records are written. This is the log now that it is working:

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6JM3-CME.scid | 2013-05-17 07:24:45
HD Request # 350 - Downloading Intraday chart data for 6JM3-CME to the file 6JM3-CME.scid. Service: rim | 2013-05-17 07:24:45
HD Request # 350 - Requesting historical Minute data for 6JM3-CME | 2013-05-17 07:24:45
HD Request # 350 - Receiving Intraday data for 6JM3-CME starting at 2012-07-18 11:51:00 | 2013-05-17 07:24:46
HD Request # 350 - Timestamp of first Intraday data file record written: 2012-07-18 11:51:00 | 2013-05-17 07:24:46
HD Request # 350 - Received 72973 records from 2012-07-18 11:51:00 to 2013-05-17 07:23:00 (302.8 days) and wrote 72973 records for 6JM3-CME | 2013-05-17 07:24:54
HD Request # 350 - Intraday download COMPLETE for 6JM3-CME | 2013-05-17 07:24:54
Real-time intraday chart data file updates started for 6JM3-CME | 2013-05-17 07:24:54

[2013-05-17 16:12:52]
Sierra Chart Engineering - Posts: 100043
If each one of these times you had selected Edit >>Delete All Data and Download, and you are getting the result as you state, then this is going to be a server problem. The should be communicated to Rithmic:
http://www.rithmic.com/home.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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