Support Board
Date/Time: Tue, 13 May 2025 15:31:24 +0000
Sierra freezed doesn't connect
View Count: 1043
| [2014-11-19 16:33:03] |
| User95457 - Posts: 19 |
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Software version: 1202 | 2014-11-19 10:22:07 Usage end date: 2014-11-27 | 2014-11-19 10:22:07 Enabled for: Advanced Features. | 2014-11-19 10:22:07 Enabled for: Sierra Chart Historical Data Service. | 2014-11-19 10:22:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-19 10:22:07 Active service: Rithmic Trading | 2014-11-19 10:22:07 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-11-19 10:22:07 2014-11-19 17:22:07 Local computer clock time | 2014-11-19 10:22:07 2014-11-19 16:22:07 GMT time | 2014-11-19 10:22:07 2014-11-19 10:22:07 Time zone adjusted time | 2014-11-19 10:22:07 Time difference to server time: 1 seconds. | 2014-11-19 10:22:07 Program path: C:\SierraChart\ | 2014-11-19 10:22:07 Data Files path: C:\SierraChart\Data\ | 2014-11-19 10:22:07 OS Version Number: 6.1 | 2014-11-19 10:22:07 Locale Information: English_United States.1252 | 2014-11-19 10:22:07 Checking for new symbol settings for rim | 2014-11-19 10:22:07 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 88.198.13.175 | 2014-11-19 10:22:07 HTTP connection to www.sierrachart.com:80 (920) | Connected. | 2014-11-19 10:22:07 Symbol settings are up-to-date for rim | 2014-11-19 10:22:08 Rithmic Trading | Port for executable: 50890 | 2014-11-19 10:22:12 Listening socket (1444), port 50890 | Closed. | 2014-11-19 10:22:12 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-11-19 10:22:12 HTTP connection to www.sierrachart.com:80 (920) | Closed. No error. | 2014-11-19 10:22:13 HTTP connection to www.sierrachart.com:80 (920) | Shutdown and closed. | 2014-11-19 10:22:13 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50890 | 2014-11-19 10:22:14 Socket (924) | Connected. | 2014-11-19 10:22:14 Rithmic Trading | Connected to server. | 2014-11-19 10:22:14 Rithmic Trading | Sending logon request message. | 2014-11-19 10:22:14 Rithmic Trading | Starting the connection process to data and trading service. | 2014-11-19 10:22:14 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-11-19 10:22:14 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-11-19 10:22:14 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-11-19 10:22:17 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-11-19 10:22:19 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-11-19 10:22:20 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-11-19 10:22:21 Connection timed out. Will disconnect and retry. | 2014-11-19 10:24:12 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-19 10:24:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-19 10:24:12 Socket (924) | Shutdown and closed. | 2014-11-19 10:24:12 Rithmic Trading | Disconnected from the server. | 2014-11-19 10:24:12 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-19 10:24:12 Rithmic Trading | Port for executable: 51026 | 2014-11-19 10:24:14 Listening socket (1448), port 51026 | Closed. | 2014-11-19 10:24:14 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-11-19 10:24:14 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51026 | 2014-11-19 10:24:16 Socket (1448) | Connected. | 2014-11-19 10:24:16 Rithmic Trading | Connected to server. | 2014-11-19 10:24:16 Rithmic Trading | Sending logon request message. | 2014-11-19 10:24:16 Rithmic Trading | Starting the connection process to data and trading service. | 2014-11-19 10:24:16 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-11-19 10:24:16 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-11-19 10:24:16 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-11-19 10:24:19 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-11-19 10:24:21 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-11-19 10:24:22 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-11-19 10:24:23 Connection timed out. Will disconnect and retry. | 2014-11-19 10:26:14 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-19 10:26:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-19 10:26:14 Socket (1448) | Shutdown and closed. | 2014-11-19 10:26:14 Rithmic Trading | Disconnected from the server. | 2014-11-19 10:26:14 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-19 10:26:14 Rithmic Trading | Port for executable: 51056 | 2014-11-19 10:26:16 Listening socket (920), port 51056 | Closed. | 2014-11-19 10:26:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-11-19 10:26:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51056 | 2014-11-19 10:26:18 Socket (920) | Connected. | 2014-11-19 10:26:18 Rithmic Trading | Connected to server. | 2014-11-19 10:26:18 Rithmic Trading | Sending logon request message. | 2014-11-19 10:26:18 Rithmic Trading | Starting the connection process to data and trading service. | 2014-11-19 10:26:19 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-11-19 10:26:19 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-11-19 10:26:19 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-11-19 10:26:21 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-11-19 10:26:23 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-11-19 10:26:24 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-11-19 10:26:25 Rithmic Trading | Server Alert: Intraday History Connection Login Failed. Result text: "permission denied" | 2014-11-19 10:27:13 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-11-19 10:27:13 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-11-19 10:27:13 Rithmic Trading | Logon error from server | 2014-11-19 10:27:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-19 10:27:14 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-19 10:27:14 Rithmic Trading | Deleting API object. | 2014-11-19 10:27:14 Rithmic Trading | Server Alert: Intraday History Connection Closed | 2014-11-19 10:27:14 Rithmic Trading | Server Alert: PnL Connection Closed | 2014-11-19 10:27:14 Rithmic Trading | Server Alert: Trading System Connection Closed | 2014-11-19 10:27:14 Rithmic Trading | Server Alert: Market Data Connection Closed | 2014-11-19 10:27:14 Socket (920) | Shutdown and closed. | 2014-11-19 10:27:14 Rithmic Trading | Disconnected from the server. | 2014-11-19 10:27:14 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-19 10:27:14 Rithmic Trading | Port for executable: 51079 | 2014-11-19 10:27:16 Listening socket (1552), port 51079 | Closed. | 2014-11-19 10:27:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-11-19 10:27:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51079 | 2014-11-19 10:27:18 Socket (1552) | Connected. | 2014-11-19 10:27:18 Rithmic Trading | Connected to server. | 2014-11-19 10:27:18 Rithmic Trading | Sending logon request message. | 2014-11-19 10:27:18 Rithmic Trading | Starting the connection process to data and trading service. | 2014-11-19 10:27:18 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-11-19 10:27:18 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-11-19 10:27:18 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-11-19 10:27:20 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-11-19 10:27:22 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-11-19 10:27:23 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-11-19 10:27:25 Rithmic Trading | Server Alert: Intraday History Connection Login Failed. Result text: "permission denied" | 2014-11-19 10:29:13 Rithmic Trading | Server Alert: Intraday History Connection Closed | 2014-11-19 10:29:13 Rithmic Trading | Server Info - Server Name: DTC Bridge. | 2014-11-19 10:29:13 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-11-19 10:29:13 Rithmic Trading | Logon error from server | 2014-11-19 10:29:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-19 10:29:13 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-19 10:29:13 Rithmic Trading | Deleting API object. | 2014-11-19 10:29:14 Rithmic Trading | Server Alert: PnL Connection Closed | 2014-11-19 10:29:14 Rithmic Trading | Server Alert: Trading System Connection Closed | 2014-11-19 10:29:14 Rithmic Trading | Server Alert: Market Data Connection Closed | 2014-11-19 10:29:14 Socket (1552) | Shutdown and closed. | 2014-11-19 10:29:14 Rithmic Trading | Disconnected from the server. | 2014-11-19 10:29:14 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-19 10:29:14 Rithmic Trading | Port for executable: 51415 | 2014-11-19 10:29:16 Listening socket (2088), port 51415 | Closed. | 2014-11-19 10:29:16 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-11-19 10:29:16 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51415 | 2014-11-19 10:29:18 Socket (2396) | Connected. | 2014-11-19 10:29:18 Rithmic Trading | Connected to server. | 2014-11-19 10:29:18 Rithmic Trading | Sending logon request message. | 2014-11-19 10:29:18 Rithmic Trading | Starting the connection process to data and trading service. | 2014-11-19 10:29:18 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-11-19 10:29:18 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-11-19 10:29:18 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-11-19 10:29:20 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-11-19 10:29:22 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-11-19 10:29:23 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-11-19 10:29:24 Connection timed out. Will disconnect and retry. | 2014-11-19 10:31:16 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-19 10:31:16 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-19 10:31:16 Socket (2396) | Shutdown and closed. | 2014-11-19 10:31:16 Rithmic Trading | Disconnected from the server. | 2014-11-19 10:31:16 Will reconnect to the server in 2.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-19 10:31:16 Rithmic Trading | Port for executable: 51457 | 2014-11-19 10:31:18 Listening socket (2004), port 51457 | Closed. | 2014-11-19 10:31:18 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2014-11-19 10:31:18 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51457 | 2014-11-19 10:31:20 Socket (2004) | Connected. | 2014-11-19 10:31:20 Rithmic Trading | Connected to server. | 2014-11-19 10:31:20 Rithmic Trading | Sending logon request message. | 2014-11-19 10:31:20 Rithmic Trading | Starting the connection process to data and trading service. | 2014-11-19 10:31:20 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2014-11-19 10:31:20 Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-11-19 10:31:20 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-11-19 10:31:22 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-11-19 10:31:24 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-11-19 10:31:25 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-11-19 10:31:26 |
| [2014-11-19 17:40:57] |
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We are aware that Rithmic had a problem earlier today. Maybe it is related to this. The problem is the Rithmic server is not responding properly during the connection and logon process: Rithmic Trading | Connecting to Rithmic Paper Trading server. | 2014-11-19 10:29:18 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-11-19 10:29:20 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-11-19 10:29:22 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-11-19 10:29:23 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-11-19 10:29:24 Connection timed out. Will disconnect and retry. | 2014-11-19 10:31:16 * Are you still having a problem connecting to Rithmic? Select File >> Connect to Data Feed to connect. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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