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Date/Time: Fri, 19 Apr 2024 21:54:16 +0000

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Alerts not Alerting

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[2014-11-19 16:07:31] #1 [Go To First Post]
JayShea - Posts: 92
I hope you don't get this question often. One day Alerts worked by making a sound and sending a corresponding email and the next nothing happened. Obviously I messed up and if you can help me (I looked at past Alerts issues with no joy), then I won't need to bother you again. TIA JD PS Attached is ScreenShot of Alerts window


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[2014-11-19 16:56:45] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5590
If you go to the Alerts Log: https://www.sierrachart.com/index.php?page=doc/doc_AlertsManager.html#AlertsLog Do you see that the alert was triggered? Make sure your Alert Formula has not been altered and is still valid. Sierra Chart Support

[2014-11-19 17:02:26] #3 [Go To First Post]
JayShea - Posts: 92
Max I've been looking at that and here is a screen shot of all the missed Alerts in the last hour. Thanks JD


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[2014-11-19 17:33:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not understand the problem. What exactly is the problem? Clearly the Alert messages are being added to the Alerts Log so what else is the issue? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-11-19 17:40:01] #5 [Go To First Post]
JayShea - Posts: 92
While the Alerts Log shows the Alerts, I don't get an audio Alert nor an email Alert. I depend on both of these Alerts. Thanks JD

[2014-11-19 18:39:32] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to the Alerts tab in the Study Settings for the study that has an alert formula and set the Alert Sound to something other than "No Alert". It looks like you have set it to "No Alert". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-11-19 19:16:39] #7 [Go To First Post]
JayShea - Posts: 92
Hi Max I've seen some of the obvious questions Support gets and I'm trying to avoid wasting your time and having a DUHH moment, but I'm failing. I've written a simple Alert C>C[-1] and given it Alert 2 (see attached). There was just a fast market in USDJPY and lots of action with lots of closes up and down (see attached Alerts Log) and none of them sent me an email or triggered an audio alert. My speakers have been playing Bach all morning. I get an Audio Alert (and email) when I buy or sell. I get your messages. I'm sure it's simple and I'' owe you a beer if I ever visit my Kiwi friends, but it just ain't obvious. Thank JD


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[2014-11-19 19:42:44] #8 [Go To First Post]
JayShea - Posts: 92
Max It appears "Enable" enables. I had it off. Problem solved. Although I've wasted your time, it's questionable if I'd have figured it out if I hadn't gone through the process of explaining. In the future I'll send imaginary questions but not really send them. Thanks JD

[2014-11-20 08:31:07] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, that was it: It appears "Enable" enables. I had it off. Problem solved. Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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