Support Board
Date/Time: Fri, 13 Nov 2026 16:09:21 +0000
User Can't Connect to Denali Exchange Data Feed
View Count: 23
| [2026-11-13 13:51:44] |
| User510765 - Posts: 4 |
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Hello. I've set myself up with an IronBeam Account, and I see that I am connected to the Teton Order Routing. I've subscribed to the Base 5 Advanced account with Sierra, completed the Agreements but I get an Error Message when trying to connect to the Denali Exchange Data Feed. This is the error message I receive: [✖] Failed to activate the 'CME non-professional top-of-book' exchange. [✖] Exchanges cannot be activated. Service Package does not support Denali Exchange Data Feed. As a Non-Professional Trader, I believe Option 3 would suit my needs? CME non-professional top-of-book Will you please review my account and let me know what I am missing? Thanks very much, Marc |
| [2026-11-13 13:59:42] |
| Sierra_Chart Engineering - Posts: 25421 |
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You need to be on Service Package 10 or 11. We have temporarily given you access to Service Package 12, the highest package for 30 days. This will go into effect in about three minutes. You may need to restart Sierra Chart. You should be able to activate, the 'CME non-professional top-of-book' exchange. If not, let us know. Instructions to change your Service Package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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