Support Board
Date/Time: Sun, 11 May 2025 19:34:41 +0000
SC and IB software upgrade issues
View Count: 1097
| [2014-11-10 14:31:04] |
| gkm - Posts: 15 |
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I upgraded to the latest SC and IB software end of last week and now have missing data for some symbols and pacing violations on attempted data backfills. The missing real time data seems to be currently for some FX symbols such as USD.JPY-CASH-IDEALPRO except at one point at least one stock also was not pulling data. However, the historical data is pulled in - when not cut by pacing violation. |
| [2014-11-10 17:15:40] |
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Refer to this section here: https://www.sierrachart.com/index.php?page=doc/IB.php#PacingViolations Make sure you have Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-11-10 18:40:42] |
| gkm - Posts: 15 |
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I had looked at those already with no resolution. Another symbol that is not updating is XAUUSD-CMDTY-SMART-USD-BAAVG and yet XAGUSD-... is realtime and updating. |
| [2014-11-10 18:48:06] |
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If you are having a problem with the real-time updating, then that is a different issue. In which case refer to help topic 3 : http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Make sure you have Global Setting>> Data/Trade Service Settings >> Record True Real-Time Data in Intraday Charts disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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