Support Board
Date/Time: Tue, 20 Oct 2026 23:18:56 +0000
Help！I suddenly cant log into SC properly; the login is timeout error
View Count: 44
| [2026-10-20 16:24:05] |
| User183286 - Posts: 1 |
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I’ve never turned on the firewall or done anything else; the only thing I did was try to log in again today after logging out, and now I can’t log in properly. Also, I really like SC, so please give me a chance to get a paid plan. |
 206642d4-4cbe-4038-be6f-4ebb70319d0f.png / V - Attached On 2026-10-20 16:22:57 UTC - Size: 31.7 KB - 7 views |
| [2026-10-20 16:33:24] |
| John - SC Support - Posts: 48279 |
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You are having a problem with connectivity to our servers. We see you are in China, so this could be due to the general connectivity issues accessing systems outside of China. There is nothing wrong with our servers, this is not a general issue. And there is nothing that is setup to block you. This is completely a connectivity issue on your end. -- Once you get past the login issue, then we want to point out that you are on version 2957. We recommend updating to the current release (v 2975). Follow these instructions to update: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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