Support Board
Date/Time: Sat, 10 Oct 2026 00:04:14 +0000
My charts can not start
View Count: 18
| [2026-10-09 19:40:44] |
| User904434 - Posts: 74 |
|
2026-10-09 19:33:10.788 | Trade activity files set size: 630 2026-10-09 19:33:10.889 | Reading Internal Order ID file. 2026-10-09 19:33:10.895 | Reading Trade Orders file. 2026-10-09 19:33:10.896 | Reading Trade Positions file. 2026-10-09 19:33:10.897 | Reading Trade Account Data files. 2026-10-09 19:33:10.900 | Software version: 2957 64-bit 2026-10-09 19:33:10.901 | Primary Thread ID: 22548 2026-10-09 19:33:10.901 | Usage end date: 2026-11-09 2026-10-09 19:33:10.901 | Enabled for: Advanced Features 2. 2026-10-09 19:33:10.901 | Enabled for: Sierra Chart Historical Data Service. 2026-10-09 19:33:10.901 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-10-09 19:33:10.901 | Enabled for: Delayed Denali Exchange Data Feed. 2026-10-09 19:33:10.901 | Enabled for exchange2: CME 2026-10-09 19:33:10.901 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-10-09 19:33:10.901 | Current selected Data/Trading service: SC Data 2026-10-09 19:33:10.901 | Custom symbol settings values: enabled 2026-10-09 19:33:10.901 | Chart Update Interval: 400 2026-10-09 19:33:10.901 | Intraday Data Storage Time Unit: 0 2026-10-09 19:33:10.901 | Time Zone: +00:00:00 (UTC+00) 2026-10-09 19:33:10.901 | 2026-10-09 19:33:10 Local computer time in UTC 2026-10-09 19:33:10.901 | 2026-10-09 19:33:10 Local computer time in SC Time Zone 2026-10-09 19:33:10.901 | 2026-10-09 19:33:01 Server time in UTC 2026-10-09 19:33:10.901 | Local computer UTC time and Server UTC time difference: 8 seconds. 2026-10-09 19:33:10.901 | Notice: Your computer's clock is off by 8 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-10-09 19:33:10.901 | Program path: C:\SierraChart\ 2026-10-09 19:33:10.901 | Data Files path: C:\SierraChart\Data\ 2026-10-09 19:33:10.901 | OS Version Number: 10.0 2026-10-09 19:33:10.901 | Locale Setting: C 2026-10-09 19:33:10.901 | Crash reporter started: true 2026-10-09 19:33:10.901 | 2026-10-09 19:33:10.924 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-10-09 19:33:10.925 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-10-09 19:33:11.144 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-10-09 19:33:11.144 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-10-09 19:33:11.391 | Received 5 login tokens. 2026-10-09 19:33:11.742 | Symbol settings MD5 received. Request ID: 1. 2026-10-09 19:33:11.742 | Symbol settings are up-to-date for scdataallservices. 2026-10-09 19:33:13.446 | Requested user files to download. 2026-10-09 19:33:14.331 | File to download: SC_CSI_Studies_64.dll. Action: 1 2026-10-09 19:33:14.336 | File to download: OFtenIndicatorSuite_2747_64.dll. Action: 1 2026-10-09 19:33:14.339 | File to download: GC_Chartbook7.Cht. Action: 0 2026-10-09 19:33:14.340 | File to download: OrderFlowImbalance_2158_64.dll. Action: 1 2026-10-09 19:33:14.341 | File to download: PRC1_2158_64.dll. Action: 1 2026-10-09 19:33:14.344 | User files to download complete 2026-10-09 19:33:15.453 | 2026-10-09 19:33:15.454 | SC Data | Connection to server complete. 2026-10-09 19:33:15.454 | No download requests in the queue to start downloads for. | Number times message added: 4 2026-10-09 19:33:15.454 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-10-09 19:33:55.386 | ESZ26-CME [CBV] #12 | Reloading chart. 2026-10-09 19:33:55.399 | Starting DelayedDownloadMonitoringTimer 2026-10-09 19:33:55.399 | Starting HDTimeoutTimer 2026-10-09 19:33:55.399 | Added historical Intraday data request for ESU26-CME to the queue. 2026-10-09 19:33:55.400 | Triggering next historical data download in queue. 2026-10-09 19:33:55.403 | Added historical Intraday data request for ESZ26-CME to the queue. 2026-10-09 19:33:55.437 | ESZ26-CME [CBV] #12 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.464 | ESZ26-CME [CBV] #11 | Reloading chart. 2026-10-09 19:33:55.488 | ESZ26-CME [CBV] #11 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.500 | ESZ26-CME [CBV] #14 | Reloading chart. 2026-10-09 19:33:55.521 | ESZ26-CME [CBV] #14 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.536 | ESZ26-CME [CBV] 30 Min #10 | Reloading chart. 2026-10-09 19:33:55.561 | ESZ26-CME [CBV] 30 Min #10 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.569 | Loading DLL: C:\SierraChart\Data\OFtenIndicatorSuite.dll (OFtenIndicatorSuite_2747_64.dll). Handle: 7ff967e10000 2026-10-09 19:33:55.583 | ESZ26-CME [CBV] 5 Min #1 | Reloading chart. 2026-10-09 19:33:55.613 | ESZ26-CME [CBV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.629 | ESZ26-CME [CB] 5 Min #8 | Reloading chart. 2026-10-09 19:33:55.655 | ESZ26-CME [CB] 5 Min #8 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.666 | Warning: The Custom DLL study "OFtenIndicatorSuite.scsf_StopRunV1" has just caused a CPU exception. * 2026-10-09 19:33:55.666 | Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from the chart and restart Sierra Chart. * 2026-10-09 19:33:55.677 | ESZ26-CME [CBV] 5 Min #9 | Reloading chart. 2026-10-09 19:33:55.696 | ESZ26-CME [CBV] 5 Min #9 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.700 | Warning: The Custom DLL study "OFtenIndicatorSuite.scsf_StopRunV1" has just caused a CPU exception. * 2026-10-09 19:33:55.700 | Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from the chart and restart Sierra Chart. * 2026-10-09 19:33:55.714 | ESZ26-CME [CBV] 5 Min #13 | Reloading chart. 2026-10-09 19:33:55.736 | ESZ26-CME [CBV] 5 Min #13 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.753 | ESZ26-CME [CBV] 1 Min #2 | Reloading chart. 2026-10-09 19:33:55.774 | ESZ26-CME [CBV] 1 Min #2 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.790 | ESZ26-CME [CBV] 1 Min #6 | Reloading chart. 2026-10-09 19:33:55.810 | ESZ26-CME [CBV] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.826 | ESZ26-CME [CB] 1 Min #15 | Reloading chart. 2026-10-09 19:33:55.846 | ESZ26-CME [CB] 1 Min #15 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.856 | Loading DLL: C:\SierraChart\Data\gexbot_sierra_graphics_plugin_v3.2026.03.16.dll (gexbot_sierra_graphics_plugin_v3.2026.03.16.dll). Handle: 7ff967d10000 2026-10-09 19:33:55.863 | Loading DLL: C:\SierraChart\Data\SC_CSI_Studies.dll (SC_CSI_Studies_64.dll). Handle: 66000000 2026-10-09 19:33:55.877 | ESZ26-CME [CBV] 1 Min #3 | Reloading chart. 2026-10-09 19:33:55.896 | ESZ26-CME [CBV] 1 Min #3 | Waiting for historical downloads to complete with the IDs: 1, 2, 2026-10-09 19:33:55.932 | ESZ26-CME 1 Trades #4 | Reloading chart. 2026-10-09 19:33:55.951 | ESZ26-CME 1 Trades #5 | Reloading chart. 2026-10-09 19:33:55.953 | Removing historical data download ID 1. 2026-10-09 19:33:55.953 | Mapping ESU26-CME to ESU26. Service code: cme 2026-10-09 19:33:55.953 | Using symbol data fast lookup vector 2026-10-09 19:33:55.953 | HD Request # 1 | Downloading Intraday chart data for ESU26-CME to the file ESU26-CME.scid. Service: cme 2026-10-09 19:33:55.953 | HD Request # 1 | Download start date-time: 2026-07-14 15:41:42.000000. File last date-time: 2026-07-14 15:41:42.245001 2026-10-09 19:33:55.954 | HD Request # 1 | Using server: ds32.sierracharts.com port 80 2026-10-09 19:33:55.987 | ESZ26-CME 1 Trades #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ26-CME.scid 2026-10-09 19:33:55.987 | ESZ26-CME 1 Trades #4 | Chart data loading complete. 2026-10-09 19:33:55.988 | ESZ26-CME 1 Trades #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ26-CME.scid 2026-10-09 19:33:55.992 | ESZ26-CME 1 Trades #5 | Chart data loading complete. 2026-10-09 19:33:56.254 | Socket (1) | Creating socket. 2026-10-09 19:33:56.254 | Socket (1) | New receive buffer size: 0 2026-10-09 19:33:56.254 | Socket (1) | Connecting to IP: 69.39.70.248 Port: 80. 2026-10-09 19:33:56.338 | Mapping ESZ26-CME to ESZ26. Service code: cme 2026-10-09 19:33:56.339 | Delayed Data Feed | Starting real-time market data updates for: ESZ26-CME (ESZ26). ID: 2 Service code: cme 2026-10-09 19:33:56.339 | Delayed Data Feed | Connecting to the server ds32.sierracharts.com. Port 10043 2026-10-09 19:33:56.339 | Delayed Data Feed | Requesting security definition data for: ESZ26-CME (ESZ26). ID: 2 2026-10-09 19:33:56.340 | DTC Client socket (2) | Creating socket. 2026-10-09 19:33:56.340 | DTC Client socket (2) | New receive buffer size: 0 2026-10-09 19:33:56.340 | DTC Client socket (2) | Connecting to IP: 69.39.70.248 Port: 10043. 2026-10-09 19:33:56.617 | Delayed Data Feed | Network connection to server complete. 2026-10-09 19:33:56.617 | Delayed Data Feed | Starting socket receive thread. 2026-10-09 19:33:56.617 | Delayed Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-10-09 19:33:56.794 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-10-09 19:33:56.794 | HD Request # 1 | Sending historical data logon request message. 2026-10-09 19:33:56.901 | Delayed Data Feed | Setting DTC encoding to Binary VLS 2026-10-09 19:33:56.901 | Delayed Data Feed | Sending logon request message. 2026-10-09 19:33:57.099 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-07-14 15:41:42. Record interval: 0. Symbol: ESU26 2026-10-09 19:33:57.491 | HD Request # 1 | Decompressing data. 2026-10-09 19:33:57.597 | Delayed Data Feed | Received logon response. 2026-10-09 19:33:57.597 | Delayed Data Feed | Server Name: SC Realtime Server. 2026-10-09 19:33:57.597 | Delayed Data Feed | Server protocol version: 8. Client protocol version: 8 2026-10-09 19:33:57.597 | Delayed Data Feed | Successfully connected. 2026-10-09 19:33:57.597 | Delayed Data Feed | Trading is not supported. 2026-10-09 19:33:57.597 | Delayed Data Feed | MarketDepthIsSupported: 1 2026-10-09 19:33:57.597 | Delayed Data Feed | Restarting real-time data updates for symbol: ESZ26-CME -> ESZ26 2026-10-09 19:33:57.758 | HD Request # 1 | Receiving Intraday data for ESU26-CME starting at 2026-07-14 15:41:42.045000 2026-10-09 19:33:57.969 | Delayed Data Feed | Setting external service identifier for symbol ESZ26-CME to 10252 2026-10-09 19:33:57.969 | Delayed Data Feed | Received security definition for symbol ESZ26-CME 2026-10-09 19:33:58.647 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-07-14 15:41:42.245002. 2026-10-09 19:34:05.519 | Requesting market depth updates for: ESZ26-CME if supported. NumLevels=100 2026-10-09 19:34:05.519 | Delayed Data Feed (Market Orders Data) | Connecting to the server ds32.sierracharts.com. Port 10042 2026-10-09 19:34:05.519 | DTC Client socket (3) | Creating socket. 2026-10-09 19:34:05.519 | DTC Client socket (3) | New receive buffer size: 0 2026-10-09 19:34:05.519 | DTC Client socket (3) | Connecting to IP: 69.39.70.248 Port: 10042. 2026-10-09 19:34:05.789 | Delayed Data Feed (Market Orders Data) | Network connection to server complete. 2026-10-09 19:34:05.789 | Delayed Data Feed (Market Orders Data) | Starting socket receive thread. 2026-10-09 19:34:05.789 | Delayed Data Feed (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard 2026-10-09 19:34:05.870 | Delayed Data Feed | Clearing market depth for ESZ26-CME 2026-10-09 19:34:06.089 | Delayed Data Feed (Market Orders Data) | Setting DTC encoding to Binary VLS 2026-10-09 19:34:06.089 | Delayed Data Feed (Market Orders Data) | Sending logon request message. 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | Received logon response. 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | Server Name: SC Realtime Server. 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | Successfully connected. 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | Trading is not supported. 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | MarketDepthIsSupported: 1 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | Starting market orders updates for: ESZ26. MinimumMarketByOrderQuantity: 20. Service code: cme 2026-10-09 19:34:06.431 | Delayed Data Feed (Market Orders Data) | Restarting market orders data for symbol: ESZ26-CME -> ESZ26 |
| [2026-10-09 20:00:17] |
| John - SC Support - Posts: 48169 |
|
The following is probably the issue: 2026-10-09 19:33:55.666 | Warning: The Custom DLL study "OFtenIndicatorSuite.scsf_StopRunV1" has just caused a CPU exception. *
2026-10-09 19:33:55.666 | Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from the chart and restart Sierra Chart. * When you get a CPU exception like this, you MUST restart Sierra Chart, as the system is in an undertermined state. And given that you are getting this error, you should stop using that custom study and fix the underlying issue. If you got this study from a third party, then let them know that there is an issue with their software so they can fix it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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