Support Board
Date/Time: Thu, 08 Oct 2026 11:02:14 +0000
Chart Settings Tick Size and Symbol Settings Keep Changing
View Count: 111
| [2026-10-03 23:30:30] |
| User418340 - Posts: 1 |
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I have been having a problem with Global Settings -> Symbol Settings and Chart Settings -> Symbol Settings changing on their own and creating custom symbol settings when I haven't saved any custom symbol settings. Also, Chart Settings -> Symbol Settings -> Historical Price Multiplier does not match Global Symbol Settings Historical Price Multiplier when opening a new chartbook and new chart. I am using the Denali Exchange Data Feed and Teton Order Routing connected to AMP futures. Steps to Reproduce Chart Settings Issue Open Sierra Chart -> New Chartbook Find Symbol -> CLX26_FUT_CME -> Open Intraday Chart Open Chart Settings -> Symbol (Historical Price Multiplier is incorrect) Click Apply Global Symbol Settings Tick Size Changes From 0.01 to 0.010000 Click Apply All Tick Size Changes from 0.010000 to 0.010000000000000002 If I manually change the tick size back to 0.01 and click apply the chart settings automatically update the tick size to 0.010000000000000002 Symbol Settings Issue Open Global Settings -> Symbol Settings -> CL?##_FUT_CME Click Tick Size -> Update from Server - An Asterisk appears beside Tick Size although it hasn't changed. If at this point I click... Tick Size -> Reset to Default - the asterisk goes away But if I then click... Apply to commit changes to the CL?##_FUT_CME global symbol settings, the asterisk reappears. I have tried renaming the SymbolSettings folder, and deleting it before performing the above steps, so I am certain this problem was not caused by CustomSybmolSettings. I have also followed the steps listed in Reset Sierra Chart to a Default State only for these issues to reappear. I have also noticed if I perform the steps listed above under Symbol Settings Issue that a CustomSymbolSettings file is created after completing those steps. Screenshot of Chart Settings and Symbol Settings after following the steps listed above https://www.sierrachart.com/image.php?Image=1791069607185.png |
| [2026-10-05 18:44:01] |
| Sierra_Chart Engineering - Posts: 25103 |
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This Global Symbol Setting has a different purpose. It is only for historical daily data when writing to the data file. So do not be concerned about this at all. Also, Chart Settings -> Symbol Settings -> Historical Price Multiplier does not match Global Symbol Settings Historical Price Multiplier when opening a new chartbook and new chart.
This is not true. If you have not changed it from the default it is correct: Open Chart Settings -> Symbol (Historical Price Multiplier is incorrect) Most everything has been been resolved in the latest prerelease and what remains will be resolved in the next release. It all has to do with minor floating-point error. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-10-06 03:08:20
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