Support Board
Date/Time: Thu, 08 Oct 2026 11:00:20 +0000
Trade order issues
View Count: 100
| [2026-10-02 15:19:09] |
| Asad1939 - Posts: 21 |
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I've has a number of issues with Sierra chart today. The program stopped showing me new data (the last trade price was updating on the right of the chart but the chart was frozen, no new candles). So I retarted sierra chart, When I reopened I got the message "Exchange not Authorized". So I reconnected the feed and then restarted the program. I don't see the Exchange not Authorized message anymore. Update: Mid trading day my denali CME data feed was deactivated. Once I reactivated, all was normal again. Date Time Of Last Edit: 2026-10-02 18:14:26
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| [2026-10-02 19:51:37] |
| John - SC Support - Posts: 48143 |
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The exchange did not stop in the middle of the day. Due to the questions of your being a Professional v Non-Professional back in September, the exchanges that you had active at that time were deactivated. You did not re-activate them after resolving the issue, so on October 1, 2026, you stopped getting the real-time data. Activating the exchange is the solution. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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