Support Board
Date/Time: Tue, 10 Nov 2026 17:33:06 +0000
Data Still Delayed
View Count: 245
| [2026-09-25 01:23:33] |
| User801986 - Posts: 1 |
|
Connected to my Ironbeam account with Level 1 and Level 2 data subscriptions enabled. Still seeing delayed prices on Sierra?
|
| [2026-09-25 01:37:10] |
| Sierra_Chart Engineering - Posts: 25407 |
|
Everything looks correct with your Sierra Chart account to be able to receive real-time CME Group data. We want you to restart Sierra Chart. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-25 15:44:49] |
| User406746 - Posts: 16 |
|
In my case this didn´t fix delay. i think sierra chart have terrible support in this cases, put a support chat , is totally anoying the way to fix problems like this in sierra chart slow , and hard
|
| [2026-09-25 15:44:49] |
| User406746 - Posts: 16 |
|
In my case this didn´t fix delay. i think sierra chart have terrible support in this cases, put a support chat , is totally anoying the way to fix problems like this in sierra chart slow , and hard
|
| [2026-09-25 16:06:01] |
| John - SC Support - Posts: 48483 |
|
User406746: Please open a separate Support Ticket for your particular issue. Your problem is not related to the issue the original poster has, and we need you to open a separate ticket in order to keep things properly understood. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: