Support Board
Date/Time: Mon, 09 Nov 2026 02:23:04 +0000
New installation on the same computer cannot log in:
View Count: 333
| [2026-09-24 11:43:02] |
| User422396 - Posts: 6 |
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I installed a second copy of Sierra Chart on the same computer, at D:\SierraChart-MI. It was version 2956 (Rev. 58332) first, then I reinstalled it as 2867 (Rev. 55540) to match my main copy. Every login attempt from this new installation ends with "Timeout error. There was no response." It happens even with a deliberately wrong password, so the server never answers. My main installation (C:\SierraChart, version 2867) on the same computer logs in normally with the same account, at the same time. What I have checked: - The new copy connects to login.sierrachart.com (67.214.125.14:443). The connection is established, nothing comes back for 30-55 seconds, and the program gives up. - Running it as administrator and adding a Windows Firewall allow rule made no difference. - The computer has no third-party firewall or antivirus (Windows Defender only), no proxy and no hosts-file entries. The same computer reaches login.sierrachart.com normally from other programs. - My main copy was closed during the first attempt, so the two copies are not clashing. Attempt times on 24 Sep 2026 (UTC): about 10:38-10:42, 11:19:58, 11:28, 11:33 and 11:35. Could you check your login server logs for these attempts and tell me what is holding logins from this new installation? Thank you. |
| [2026-09-24 23:48:56] |
| Sierra_Chart Engineering - Posts: 25404 |
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It must be an Internet connectivity issue. We will see if there is anything more we can determine from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-25 00:03:35] |
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So to confirm was the login issue just with version 2956? As we see valid logins from 2867 on D:\SierraChart-MI\ Sierra Chart Support |
| [2026-11-05 15:56:07] |
| User422396 - Posts: 6 |
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Hello support team I hope you are doing good and sorry for asking you this question on an irrelevant thread. Today during RTH open, I experienced a massive 1.1 minutes lag of data across all my charts and this lag lasted for almost 20 minutes and even after that my charts occasionally turned yellow “Downloading intraday market data” then blue “Downloading intraday market data” and then green “Intraday Data Download complete”. After a few minutes, it keeps repeating. I checked my internet connection, it shows my internet speed is almost 1000 mbps. I checked my task manager, sierra chart is using just 0.2 mbps. If the server-side queue was large my software should have increased the bandwidth usage.I used to notice 3-5 seconds of delay and it has already been normalized to me but 1.1 minutes lag is a huge deal so i decided to talk to you. Is there any way to make Sierra Chart use more bandwidth? Is any settings blocking this for me? Also, was there any issue with Sierra Chart servers during RTH open (9:30 AM ET) on default servers? And is there anything you would recommend me using for the delay? At 10:55 AM (ET) the yellow - blue and green switching has stopped. Sorry if this created any inconvenience to you |
| [2026-11-05 16:10:42] |
| John - SC Support - Posts: 48459 |
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Please get us your Message Log by following these instructions. And please tell us the time at which the issue occured in the Global Time Zone that is set for your Sierra Chart installation. Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-11-05 19:36:22] |
| User719512 - Posts: 530 |
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My main installation (C:\SierraChart, version 2867) on the same computer logs in normally with the same account, at the same time.
Curious @user422396, instead of "installing" a new version, have you tried to copy C:\SierraChart to D:\SierraChart-MI? That would give you 2 identical installations^. ^ You might have to update a couple settings for paths that don't auto-derive from the dir from which sierra.exe starts. General Settings >> Paths |
| [2026-11-06 23:18:26] |
| Sierra_Chart Engineering - Posts: 25404 |
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Regarding post #6, for information about how to do that refer to this help topic: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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