Support Board
Date/Time: Fri, 13 Nov 2026 09:27:53 +0000
Trading DOM: Chart Values/Crosshair remains active after switching tools
View Count: 324
| [2026-09-20 07:06:07] |
| MarkusK - Posts: 126 |
|
I noticed an issue with the Chart Values/Crosshair Tool when using a regular Intraday Chart together with a Trading DOM for the same symbol. On the Trading DOM, I have "Chart Settings > Trading > Visual > Support Chart Values Tool for Trading DOM Mode" enabled. I use keyboard shortcuts to switch between tools: one shortcut selects the Chart Values/Crosshair Tool, and another switches back to the Hand Tool. The Chart Values/Crosshair synchronization works correctly in general: 1. I use the keyboard shortcut to select the Chart Values/Crosshair Tool on the Intraday Chart. 2. I left-click on the chart to activate it. 3. The crosshair is then also displayed correctly on the Trading DOM and follows the cursor. However, there is an issue when leaving the Chart Values/Crosshair Tool. If I click again on the Intraday Chart while the tool is active, the crosshair is correctly deactivated on both the Intraday Chart and the Trading DOM. But if I do not perform that second click and instead use my keyboard shortcut to directly switch back to the Hand Tool, the Chart Values/Crosshair Tool is closed correctly on the regular chart, but it remains active on the Trading DOM. I then have to manually click somewhere in the Trading DOM to deactivate it there. I understand that the Trading DOM does not support all of the regular chart tools, such as the Hand Tool. However, I am not expecting the Trading DOM itself to switch to the Hand Tool. The issue is specifically that when the Chart Values/Crosshair Tool is exited on the regular chart, its active state on the Trading DOM does not appear to be reset properly. Would it be possible for the Trading DOM to deactivate the Chart Values/Crosshair state whenever the Chart Values/Crosshair Tool is exited on the source chart, even if the newly selected tool is not supported by the Trading DOM? This would seem like the more consistent behavior, and for users who switch tools using keyboard shortcuts, it would also avoid the unnecessary additional click in the Trading DOM. |
| [2026-09-24 04:42:46] |
| MarkusK - Posts: 126 |
|
I would really appreciate a quick clarification on this. I mainly just need to know whether this is considered a bug that may be fixed at some point, or whether this is the intended/regular behavior. If it is the latter, I will probably go ahead and write a custom study to work around the issue myself. |
| [2026-09-24 11:00:00] |
| Sierra_Chart Engineering - Posts: 25420 |
|
We have not had a chance to review this. This is still pending.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-24 13:19:45] |
| Sierra_Chart Engineering - Posts: 25420 |
|
We have some questions before we make any changes. How is this menu command set: Chart Drawing Tools: Global Cursor (Tools >> Global Cursor On) And how are these set: Tool Settings >> General >> Tool Options >> Use Common Drawing Tool for Charts Tool Settings >> General >> Tool Options >> Allow Change of Common Drawing Tool for Trading DOMs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-24 14:02:42] |
| MarkusK - Posts: 126 |
|
Thanks for your reply! The option Tools >> Global Cursor On is enabled. The option Tools Settings >> General >> Tool Options >> Use Common Drawing Tool for Charts is set to Yes. The option Tools Settings >> General >> Tool Options >> Allow Change of Common Drawing Tool for Trading DOMs is set to No. |
| [2026-09-27 17:28:31] |
| Sierra_Chart Engineering - Posts: 25420 |
|
We will implement a special solution to this case in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-28 03:34:18] |
| MarkusK - Posts: 126 |
|
Thank you very much for the excellent support. It's much appreciated.
|
To post a message in this thread, you need to log in with your Sierra Chart account: