Support Board
Date/Time: Wed, 07 Oct 2026 13:15:56 +0000
Enabled studies and files set to download
View Count: 181
| [2026-09-13 19:17:11] |
| RRedwood150 - Posts: 4 |
|
Hello support. I am trying to accept files sent from another SC user. I have received files from this user before, but today, when I went to see the list of files sent to me, the only action button is to Delete and there's nowhere to accept the files. File downloads are enabled. Assistance needed, thank you. |
| [2026-09-14 04:26:48] |
| Sierra_Chart Engineering - Posts: 25093 |
|
Everything is configured right with your Sierra Chart account. The next thing to check is that you are not using safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 07:54:55] |
| RRedwood150 - Posts: 4 |
|
Hello. I checked and the Safe Mode box is not checked on the login window. I am using the current version,2949.
|
| [2026-09-14 07:57:53] |
| Sierra_Chart Engineering - Posts: 25093 |
|
We want you to restart Sierra Chart. Wait about 1 minute and then provide a copy of the Message Log. Instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-14 10:10:47] |
| RRedwood150 - Posts: 4 |
|
Here is the message log: 2026-09-14 06:08:47.185 | Trade activity files set size: 1135 2026-09-14 06:08:47.189 | Rithmic Direct - DTC | Processed connection points. Count: 504 2026-09-14 06:08:47.228 | Reading Internal Order ID file. 2026-09-14 06:08:47.229 | Reading Trade Orders file. 2026-09-14 06:08:47.230 | Reading Trade Positions file. 2026-09-14 06:08:47.230 | Reading Trade Account Data files. 2026-09-14 06:08:47.232 | Software version: 2949 64-bit 2026-09-14 06:08:47.232 | Primary Thread ID: 13460 2026-09-14 06:08:47.232 | Usage end date: 2026-10-22 2026-09-14 06:08:47.232 | Enabled for: Sierra Chart Historical Data Service. 2026-09-14 06:08:47.232 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-09-14 06:08:47.232 | Enabled for: Delayed Denali Exchange Data Feed. 2026-09-14 06:08:47.232 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-09-14 06:08:47.232 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-09-14 06:08:47.232 | Custom symbol settings values: enabled 2026-09-14 06:08:47.232 | Chart Update Interval: 400 2026-09-14 06:08:47.232 | Intraday Data Storage Time Unit: 0 2026-09-14 06:08:47.232 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-09-14 06:08:47.232 | 2026-09-14 10:08:47 Local computer time in UTC 2026-09-14 06:08:47.232 | 2026-09-14 06:08:47 Local computer time in SC Time Zone 2026-09-14 06:08:47.232 | 2026-09-14 10:08:46 Server time in UTC 2026-09-14 06:08:47.232 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-09-14 06:08:47.232 | Program path: C:\SierraChart\ 2026-09-14 06:08:47.232 | Data Files path: C:\SierraChart\Data\ 2026-09-14 06:08:47.232 | OS Version Number: 10.0 2026-09-14 06:08:47.232 | Locale Setting: C 2026-09-14 06:08:47.232 | Crash reporter started: true 2026-09-14 06:08:47.232 | 2026-09-14 06:08:47.249 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-09-14 06:08:47.272 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-09-14 06:08:47.272 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-09-14 06:08:47.272 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130 Port: 443. 2026-09-14 06:08:47.278 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-09-14 06:08:47.316 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-09-14 06:08:47.316 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-09-14 06:08:47.374 | Received 5 login tokens. 2026-09-14 06:08:47.494 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 117548 2026-09-14 06:08:47.495 | Rithmic Direct - DTC | Processed connection points. Count: 504 2026-09-14 06:08:47.516 | Symbol settings MD5 received. Request ID: 1. 2026-09-14 06:08:47.516 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-09-14 06:08:47.749 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-09-14 06:08:47.749 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2026-09-14 06:08:47.783 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2026-09-14 06:08:47.783 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-09-14 06:08:49.760 | Requested user files to download. 2026-09-14 06:08:50.390 | File to download: UPDATE 24 MAGNA BOBD 08232026_COPY.Cht. Action: 0 2026-09-14 06:08:50.390 | File to download: UPDATE 24 VERSION 4 STAR OTB MAGNA BOBD PB 09142026.Cht. Action: 0 2026-09-14 06:08:50.391 | Downloading user file: 142853 2026-09-14 06:08:50.548 | File server indicated file is not available to download: 142853 * 2026-09-14 06:08:50.548 | File to download: SikatnaUniRenko_64.dll. Action: 1 2026-09-14 06:08:50.549 | File to download: SikatnaTheGrand_64.dll. Action: 1 2026-09-14 06:08:50.549 | File to download: SikatnaTheFinale14_64.dll. Action: 1 2026-09-14 06:08:50.550 | File to download: SikatnaTheEdge_64.dll. Action: 1 2026-09-14 06:08:50.551 | File to download: SikatnaTempo_64.dll. Action: 1 2026-09-14 06:08:50.552 | File to download: SikatnaStarOTB_64.dll. Action: 1 2026-09-14 06:08:50.552 | File to download: SikatnaSSTG_64.dll. Action: 1 2026-09-14 06:08:50.553 | File to download: SikatnaSprinkler_64.dll. Action: 1 2026-09-14 06:08:50.553 | File to download: SikatnaShilo_64.dll. Action: 1 2026-09-14 06:08:50.554 | File to download: SikatnaPAR_TC_ABX20_64.dll. Action: 1 2026-09-14 06:08:50.555 | File to download: SikatnaObOs_64.dll. Action: 1 2026-09-14 06:08:50.555 | File to download: SikatnaMasterTrader_64.dll. Action: 1 2026-09-14 06:08:50.556 | File to download: SikatnaMagnaSTIII_64.dll. Action: 1 2026-09-14 06:08:50.557 | File to download: SikatnaLinear_64.dll. Action: 1 2026-09-14 06:08:50.557 | File to download: SikatnaHull_64.dll. Action: 1 2026-09-14 06:08:50.558 | File to download: SikatnaHulikatoo_64.dll. Action: 1 2026-09-14 06:08:50.559 | File to download: SikatnaHulika_64.dll. Action: 1 2026-09-14 06:08:50.559 | File to download: SikatnaFinaleXT_64.dll. Action: 1 2026-09-14 06:08:50.560 | File to download: SikatnaDelta44_64.dll. Action: 1 2026-09-14 06:08:50.561 | File to download: SikatnaDelta33_64.dll. Action: 1 2026-09-14 06:08:50.561 | File to download: SikatnaDeltaBlue44_64.dll. Action: 1 2026-09-14 06:08:50.562 | File to download: SikatnaDDTrend_64.dll. Action: 1 2026-09-14 06:08:50.563 | File to download: SikatnaDasher_Boom_64.dll. Action: 1 2026-09-14 06:08:50.563 | File to download: SikatnaCX2020_64.dll. Action: 1 2026-09-14 06:08:50.564 | File to download: SikatnaBOBDPulse_64.dll. Action: 1 2026-09-14 06:08:50.565 | File to download: SikatnaBobd_64.dll. Action: 1 2026-09-14 06:08:50.565 | File to download: SikatnaAutoTrader_64.dll. Action: 1 2026-09-14 06:08:50.566 | File to download: SikatnaATM-e-e-t-s_64.dll. Action: 1 2026-09-14 06:08:50.567 | File to download: SikatnaArrowStarII_64.dll. Action: 1 2026-09-14 06:08:50.567 | File to download: SikatnaAlphaBase_64.dll. Action: 1 2026-09-14 06:08:50.568 | File to download: SikatnaAB_MAX_64.dll. Action: 1 2026-09-14 06:08:50.569 | File to download: Sikatna.dll. Action: 1 2026-09-14 06:08:50.569 | User files to download complete 2026-09-14 06:08:51.771 | 2026-09-14 06:08:51.771 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-09-14 06:08:51.771 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-09-14 06:08:51.772 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2026-09-14 06:08:51.850 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-09-14 06:08:51.850 | DTC Client socket (1) | New receive buffer size: 0 2026-09-14 06:08:51.850 | DTC Client socket (1) | Connecting to IP: 38.65.210.70 Port: 50528. 2026-09-14 06:08:51.882 | Rithmic Direct - DTC | Network connection to server complete. 2026-09-14 06:08:51.882 | Rithmic Direct - DTC | Starting socket receive thread. 2026-09-14 06:08:51.882 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-09-14 06:08:51.882 | Rithmic Direct - DTC | Sending logon request message. 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Received logon response. 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Server Name: . 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Successfully connected. 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Trading is supported. 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | OCO Orders supported. 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-09-14 06:08:52.024 | Rithmic Direct - DTC | Connection to server complete. 2026-09-14 06:08:52.027 | No download requests in the queue to start downloads for. | Number times message added: 4 2026-09-14 06:08:54.997 | Files to Open on Startup | Opening file: UPDATE 19 MEET MAX ALL INCLUSIVE 06282026.Cht 2026-09-14 06:08:55.006 | Loading DLL: C:\SierraChart\Data\SikatnaAutoTrader.dll (SikatnaAutoTrader_64.dll). Handle: 7ff9ebd80000 2026-09-14 06:08:55.011 | Loading DLL: C:\SierraChart\Data\SikatnaHull.dll (SikatnaHull_64.dll). Handle: 7ff9e8980000 2026-09-14 06:08:55.014 | Loading DLL: C:\SierraChart\Data\SikatnaCX2020.dll (SikatnaCX2020_64.dll). Handle: 7ff9e8030000 2026-09-14 06:08:55.019 | Loading DLL: C:\SierraChart\Data\SikatnaAB_MAX.dll (SikatnaAB_MAX_64.dll). Handle: 7ff9e6b70000 2026-09-14 06:08:55.022 | Loading DLL: C:\SierraChart\Data\SikatnaPAR_TC_ABX20.dll (SikatnaPAR_TC_ABX20_64.dll). Handle: 7ff9e50c0000 2026-09-14 06:08:55.025 | Loading DLL: C:\SierraChart\Data\SikatnaSSTG.dll (SikatnaSSTG_64.dll). Handle: 7ffa173e0000 2026-09-14 06:08:55.028 | Loading DLL: C:\SierraChart\Data\SikatnaUniRenko.dll (SikatnaUniRenko_64.dll). Handle: 7ffa173c0000 2026-09-14 06:08:55.030 | Loading DLL: C:\SierraChart\Data\SikatnaDasher_Boom.dll (SikatnaDasher_Boom_64.dll). Handle: 7ff9e9080000 2026-09-14 06:08:55.033 | Loading DLL: C:\SierraChart\Data\SikatnaATM-e-e-t-s.dll (SikatnaATM-e-e-t-s_64.dll). Handle: 7ff9e5070000 2026-09-14 06:08:55.039 | Loading DLL: C:\SierraChart\Data\SikatnaSprinkler.dll (SikatnaSprinkler_64.dll). Handle: 7ff9e4c50000 2026-09-14 06:08:55.042 | Loading DLL: C:\SierraChart\Data\SikatnaFinaleXT.dll (SikatnaFinaleXT_64.dll). Handle: 7ff9e10f0000 2026-09-14 06:08:55.052 | CLV6.NYMEX Flex Renko 6-4-4 #8 | Reloading chart. 2026-09-14 06:08:55.232 | Loading DLL: C:\SierraChart\Data\SikatnaTheGrand.dll (SikatnaTheGrand_64.dll). Handle: 7ff9e10a0000 2026-09-14 06:08:55.239 | Loading DLL: C:\SierraChart\Data\SikatnaObOs.dll (SikatnaObOs_64.dll). Handle: 7ff9e1050000 2026-09-14 06:08:55.242 | Loading DLL: C:\SierraChart\Data\SikatnaMagnaSTIII.dll (SikatnaMagnaSTIII_64.dll). Handle: 7ff9dfef0000 2026-09-14 06:08:55.246 | Loading DLL: C:\SierraChart\Data\SikatnaDeltaBlue44.dll (SikatnaDeltaBlue44_64.dll). Handle: 7ff9dfea0000 2026-09-14 06:08:55.253 | Loading DLL: C:\SierraChart\Data\SikatnaShilo.dll (SikatnaShilo_64.dll). Handle: 7ff9dfde0000 2026-09-14 06:08:55.261 | Loading DLL: C:\SierraChart\Data\SikatnaTempo.dll (SikatnaTempo_64.dll). Handle: 7ff9dfd80000 2026-09-14 06:08:55.294 | CLV6.NYMEX 2 Min #1 | Reloading chart. 2026-09-14 06:08:55.604 | CLV6.NYMEX Flex Renko 6-4-4 #8 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-14 06:08:55.680 | Chart: 20 3 60 | Study: MAX AUTO TRADER_SHORT | 0.000000 0.000000 | Number times message added: 7 2026-09-14 06:08:55.784 | Chart: 20 3 60 | Study: mdx expo TRADER_LONG | 0.000000 0.000000 | Number times message added: 3 2026-09-14 06:08:55.858 | CLV6.NYMEX Flex Renko 6-4-4 #8 | Chart data loading complete. 2026-09-14 06:08:55.953 | Chart: 20 3 60 | Study: MAX AUTO TRADER_SHORT | 0.000000 0.000000 | Number times message added: 7 2026-09-14 06:08:56.096 | Chart: 20 3 60 | Study: mdx expo TRADER_LONG | 0.000000 0.000000 | Number times message added: 3 2026-09-14 06:08:56.199 | CLV6.NYMEX 2 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 2026-09-14 06:08:56.310 | Chart: CLV6.NYMEX 2 Min #1 | Study: BOBD AT | 0.000000 0.000000 | Number times message added: 7 2026-09-14 06:08:56.662 | Chart: CLV6.NYMEX 2 Min #1 | Study: pa AT | 0.000000 0.000000 | Number times message added: 3 2026-09-14 06:08:56.859 | CLV6.NYMEX 2 Min #1 | Chart data loading complete. 2026-09-14 06:08:56.956 | Chart: CLV6.NYMEX 2 Min #1 | Study: BOBD AT | 0.000000 0.000000 | Number times message added: 7 2026-09-14 06:08:57.269 | Chart: CLV6.NYMEX 2 Min #1 | Study: pa AT | 0.000000 0.000000 | Number times message added: 3 2026-09-14 06:08:57.628 | Using symbol data fast lookup vector 2026-09-14 06:08:57.628 | Rithmic Direct - DTC | Starting real-time market data updates for: CLV6.NYMEX. ID: 1 Service code: rithmic.trading 2026-09-14 06:08:57.628 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50529 2026-09-14 06:08:57.628 | Rithmic Direct - DTC | Requesting security definition data for: CLV6.NYMEX. ID: 1 2026-09-14 06:08:57.628 | Starting DelayedDownloadMonitoringTimer 2026-09-14 06:08:57.628 | Starting HDTimeoutTimer 2026-09-14 06:08:57.628 | Added historical Intraday data request for CLV6.NYMEX to the queue. 2026-09-14 06:08:57.628 | Intraday data recording state for symbol CLV6.NYMEX is set to download 'Pending'. 2026-09-14 06:08:57.629 | Triggering next historical data download in queue. 2026-09-14 06:08:57.629 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2026-09-14 06:08:57.629 | DTC Client socket (3) | New receive buffer size: 0 2026-09-14 06:08:57.629 | DTC Client socket (3) | Connecting to IP: 38.65.210.70 Port: 50529. 2026-09-14 06:08:57.677 | Removing historical data download ID 1. 2026-09-14 06:08:57.677 | Delaying start of download for CLV6.NYMEX. 2026-09-14 06:08:57.677 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2026-09-14 06:08:57.677 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2026-09-14 06:08:57.677 | Rithmic Direct - DTC (Data) | Using fixed encoding of Binary 2026-09-14 06:08:57.677 | Rithmic Direct - DTC (Data) | Sending logon request message. 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | Received logon response. 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | Server Name: . 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | Successfully connected. 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | Trading is not supported. 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2026-09-14 06:08:57.818 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: CLV6.NYMEX 2026-09-14 06:08:57.867 | Rithmic Direct - DTC (Data) | Received security definition for symbol CLV6.NYMEX 2026-09-14 06:09:02.677 | HD Request # 1 | Downloading Intraday chart data for CLV6.NYMEX to the file CLV6.NYMEX.scid. Service: rithmic.trading 2026-09-14 06:09:02.677 | HD Request # 1 | Download start date-time: 2026-09-14 06:08:33.000000. File last date-time: 2026-09-14 06:08:33.000000 2026-09-14 06:09:02.677 | HD Request # 1 | Using server: rsc.rithmic.com port 50530. Use encryption. 2026-09-14 06:09:02.677 | Socket (2) | Creating socket. Using TLS 1.2. 2026-09-14 06:09:02.677 | Socket (2) | New receive buffer size: 0 2026-09-14 06:09:02.678 | Socket (2) | Connecting to IP: 38.65.210.70 Port: 50530. 2026-09-14 06:09:02.709 | HD Request # 1 | Sending historical data logon request message. 2026-09-14 06:09:02.802 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-09-14 06:08:33. Record interval: 0. Symbol: CLV6.NYMEX 2026-09-14 06:09:02.835 | HD Request # 1 | Receiving Intraday data for CLV6.NYMEX starting at 2026-09-14 06:08:33.563000 2026-09-14 06:09:02.862 | Socket (2) | CloseSocket call. 2026-09-14 06:09:02.862 | Socket (2) | Shutdown started. Waiting for graceful close. 2026-09-14 06:09:02.863 | Historical data download thread signaled to stop. 2026-09-14 06:09:02.863 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-09-14 06:08:33.563000. 2026-09-14 06:09:02.863 | HD Request # 1 | Received 29 Intraday data records from 2026-09-14 06:08:33.563000 to 2026-09-14 06:08:56.889000 (23.3 seconds. Delay: 6.0 seconds) and wrote 29 records for CLV6.NYMEX 2026-09-14 06:09:02.869 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-09-14 10:08:56.889000 2026-09-14 06:09:02.870 | HD Request # 1 | Completion time: 0s. 2026-09-14 06:09:02.870 | HD Request # 1 | Intraday data download complete for CLV6.NYMEX. Unique request ID: 1 2026-09-14 06:09:02.870 | Real-time Intraday chart data file updates started for CLV6.NYMEX 2026-09-14 06:09:02.870 | Intraday chart data file opened for CLV6.NYMEX 2026-09-14 06:09:02.870 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-09-14 06:09:02.870 | Removing historical data download ID 1. 2026-09-14 06:09:02.870 | 2026-09-14 06:09:02.870 | No download requests in the queue to start downloads for. 2026-09-14 06:09:02.895 | Socket (2) | Socket gracefully closed by remote side. 2026-09-14 06:09:02.895 | Socket (2) | Closed. 2026-09-14 06:09:07.038 | Requesting market depth updates for: CLV6.NYMEX if supported. NumLevels=100 2026-09-14 06:09:07.068 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: CLV6.NYMEX. permission denied 2026-09-14 06:09:07.270 | Opened cached Intraday file: C:\SierraChart\Data\CLV6.NYMEX.scid. Thread ID: 6532 2026-09-14 06:09:07.642 | Rithmic Direct - DTC | Starting real-time market data updates for: CLX6.NYMEX. ID: 2 Service code: rithmic.trading 2026-09-14 06:09:07.642 | Rithmic Direct - DTC | Requesting security definition data for: CLX6.NYMEX. ID: 2 2026-09-14 06:09:11.783 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2026-09-14 06:09:11.783 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 0 2026-09-14 06:09:11.783 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 216.66.0.130 Port: 443. 2026-09-14 06:09:12.256 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 117548 2026-09-14 06:09:12.257 | Rithmic Direct - DTC | Processed connection points. Count: 504 2026-09-14 06:09:12.511 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2026-09-14 06:09:12.511 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2026-09-14 06:09:12.544 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2026-09-14 06:09:12.544 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Closed. |
| [2026-09-14 15:30:18] |
| John - SC Support - Posts: 48127 |
|
All of the files listed to be downloaded for your account were properly downloaded per your Messag Log. The only thing that shows up that is a bit odd is the following: 2026-09-14 06:08:50.391 | Downloading user file: 142853
2026-09-14 06:08:50.548 | File server indicated file is not available to download: 142853 * This file "142853" is not listed to be downloaded for your account, so we do not know why it is showing in your log. We wonder if there was a problem, and you have since deleted it from the download options for your account. What file are you having issues with? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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