Support Board
Date/Time: Fri, 23 Oct 2026 18:34:44 +0000
Not getting live data for GC despite paying
View Count: 434
| [2026-09-08 12:33:53] |
| ash bhasin - Posts: 10 |
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Hi Fore some reason desipte paying for data for all instruments i cannot see live data for GC futures. This is an extreme inconvenience especially considering the fact that support is almost impossible to receive despite paying such a large sum of money. I havent been able to receive live data for gold all week so i would like a partial refund |
 sc screenas.png / V - Attached On 2026-09-08 12:33:26 UTC - Size: 329.29 KB - 75 views |
| [2026-09-08 13:44:10] |
| ash bhasin - Posts: 10 |
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here is more evidence on a different instrument on nq. the same thing keeps happening. i have reset my pc and everything. this is absolutely pathetic and embarrassing. i want a refund
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| new sc.png / V - Attached On 2026-09-08 13:44:01 UTC - Size: 634.23 KB - 67 views |
| [2026-09-08 13:48:35] |
| User135243 - Posts: 327 |
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if you have a realtime-data subscripton for Comex-data, you should get the data, but you should use the correct symbol: GCZ26
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| [2026-09-08 15:52:07] |
| John - SC Support - Posts: 48315 |
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What are you seeing that makes you think you are not getting the real-time data? We can not tell anything from the images you provided, as we do not have enough information to know what may be wrong. For example, you show the crosshairs for the two charts, but since one is a 5 minute chart and the other is a 6000 trades, those may be the correct bars. And, as User135243 states, you are looking at the V contract for GC, which is a not very highly traded contract. We recommend changing to the Z contract. Everything on your account looks fine, so you should be getting the real-time data. If you still think you are not getting the real-time data, then we need to know exactly what you are seeing that gives this impression. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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